In Hereford .Within a 5-minute walk of the hotel, you'll find Hay Castle and Hay Cheese Market. Hey Butter Market and The Old House are also within half a mile (1 km).
What's nearby
Hay Castle - 4 min walk - 0.4 km
The Old House - 4 min walk - 0.4 km
Richard Booth's Bookshop - 5 min walk - 0.5 km
Hay-on-Wye Library - 6 min walk - 0.5 km
The Warren - 9 min walk - 0.8 km
Getting around
Builth Road Station - 31 min drive
Cardiff International Airport (CWL) - 102 min drive
Restaurants
Festival Food Hall - 17 min walk
Blue Boar - 2 min walk
the Railway restaurant - 8 min drive
Boat Inn - 8 min drive
Cafe Hay - 2 min walk
About this property
The Swan at Hay Hotel
4-star Georgian hotel with 2 restaurants
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The Swan at Hay Hotel also features a terrace, a garden, and coffee/tea in a common area. Free self parking is available.
Smoking is allowed in designated areas at this 4-star Hereford hotel.
19 guestrooms or units
2 levels
2 buildings
2 dining venues
Built in 1812
Deli
Breakfast available (surcharge)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Terrace
Garden
Smoking in designated areas
Bar or lounge
The Swan at Hay Hotel offers 19 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Cable television is provided. This Hereford hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.
Languages
English
Property amenities
Family friendly
Laundry facilities
Snack bar/deli
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Full breakfast available for a fee daily 8:00 AM–10:00 AM: GBP 15.00 per person
2 restaurants
1 bar
Room service available
Coffee/tea in common area(s)
Things to do
Archery
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Handrails in stairways
Upper floors accessible by stairs only
Wheelchair-accessible lounge
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
Room amenities
Entertainment
32-inch TV
Cable channels
Bedroom
Bed sheets
Heating
Bathroom
Free toiletries
Hair dryer
Towels
Food and drink
Coffee/tea maker
Electric kettle
Free tea bags/instant coffee
More
Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Laptop-friendly workspace
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets: GBP 15 per pet, per night
Only dogs and cats are allowed
Maximum 2 pets
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 15.0 per night.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately GBP 15.00 per person
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.
We should mention
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
National rating
This property has received its official star rating from Visit Wales.
Property is also known as
Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford
The Swan at Hay Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Excellent Breakfast with eggs always perfectly cookedby correct amount.
All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah.
Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
I love the spacious room. If you have heavy luggage, do note that you have to lug it up a flight of stairs.
Joyce
Stayed 1 night in Oct 2023
10/10 Excellent
Theresa
19 Oct 2023
Theresa
Stayed 1 night in Sep 2023
6/10 Okay
John
14 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Nice greeting when we arrived,our room was alright comfortable but slightly shabby.Clean though.we had a cream tea in the afternoon which really wasn’t very good at all,the scone turned to dust after I cut into it,making it almost impossible to spread anything on it.
We had a good nights sleep the bed was comfortable
The breakfast was disappointing,couldn’t finish my sausage
Throughout our stay there was a strange smell in the building.