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Mitsis Laguna Resort and Spa

5.0 star property
5-star beach hotel near Star Beach Water Park

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Photo gallery for Mitsis Laguna Resort and Spa

View from property
Bungalow, Sea View | View from room
5 outdoor pools, sun loungers
5 bars/lounges, poolside bar
Royal Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Anissaras, Hersonissos, M, 70014
  • Sarandaris Beach
    ‪16 min walk‬
  • Convention Centre Creta Maris
    ‪5 min drive‬
  • Port of Hersonissos
    ‪5 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪28 min drive‬

Room options

Bungalow Sea View Sea Front

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Terrace/patio

Presidential Suite

  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Bungalow, Sea View

Bungalow, Sea View | View from room

Bungalow, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Bungalow, Garden View

Free minibar, soundproofing, free WiFi, bed sheets

Bungalow, Garden View

  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, Garden View

Free minibar, soundproofing, free WiFi, bed sheets

Family Room, Garden View

  • 32 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Land View

Free minibar, soundproofing, free WiFi, bed sheets

Twin Room, Land View

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Sofa Bed

View all photos for Twin Room, Sea View

Twin Room, Sea View

Twin Room, Sea View

  • 26 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access

Family Room, Pool Access

Family Room, Pool Access

  • 32 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Family Room, Sea View

Family Room, Sea View

Family Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Twin Room, Land View (Accessible)

Free minibar, soundproofing, free WiFi, bed sheets

Twin Room, Land View (Accessible)

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Royal Suite

Royal Suite

Royal Suite

  • 90 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Bungalow, Sea View (Outdoor Whirlpool Spa)

Bungalow, Sea View (Outdoor Whirlpool Spa)

Bungalow, Sea View (Outdoor Whirlpool Spa)

  • 28 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Bungalow, Garden View (Outdoor Whirlpool Spa)

Family Bungalow, Garden View (Outdoor Whirlpool Spa)

Family Bungalow, Garden View (Outdoor Whirlpool Spa)

  • 32 sq m
  • Sleeps 4
  • 4 Twin Beds

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About the area

Hersonissos

Hersonissos retreat .You'll find Sarandaris Beach and Convention Centre Creta Maris within 2 miles (3 km) of this hotel. Port of Hersonissos and St. Paraskevi Church are also within 3 miles (5 km).

What's nearby

  • Convention Centre Creta Maris - 5 min drive - 2.8 km
  • Port of Hersonissos - 5 min drive - 3.0 km
  • Aquaworld Aquarium - 5 min drive - 3.2 km
  • Star Beach Water Park - 7 min drive - 4.8 km
  • Crete Golf Club - 11 min drive - 7.9 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 28 min drive

Restaurants

  • ‪Nexus Coffee & Shop - ‬4 min drive
  • ‪Enomy Restaurant - ‬4 min drive
  • ‪Palazzo di mare - ‬12 min walk
  • ‪Saradari - ‬18 min walk
  • ‪Wok & Chopsticks - ‬4 min drive

About this property

Mitsis Laguna Resort and Spa

5-star beach hotel near Star Beach Water Park
Mitsis Laguna Resort and Spa is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Mitsis Laguna Resort and Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 5-star Hersonissos hotel is smoke free.

  • 351 guestrooms or units
  • 3 levels
  • 17 buildings
  • 8 dining venues
  • 5 bars or lounges
  • 4036 sq ft of conference space
  • 375 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Mitsis Laguna Resort and Spa offers 351 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Hersonissos hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Zeen Spa. Services include sports massages, facials, detox wraps, and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Russian

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants
  • 5 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Shopping
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free minibar

More

  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 7 and March 27.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Mitsis Laguna Exclusive Resort All Inclusive Hersonissos
Mitsis Laguna Chersonissos
Mitsis Laguna Resort
Mitsis Laguna Resort Chersonissos
Mitsis Laguna Resort Hersonissos
Mitsis Laguna Exclusive Hersonissos
Laguna Exclusive Resort All Inclusive Hersonissos
Mitsis Laguna Hersonissos
Laguna Exclusive Hersonissos
Mitsis Laguna Resort All Inclusive Hersonissos
Mitsis Laguna Resort All Inclusive
Mitsis Laguna All Inclusive Hersonissos
Mitsis Laguna All Inclusive
Mitsis Laguna Resort Spa All Inclusive
Laguna Exclusive Resort Spa All Inclusive
Mitsis guna Inclusive Hersoni
Mitsis Laguna Resort All Inclusive Hersonissos
Mitsis Laguna All Inclusive Hersonissos
Mitsis Laguna Resort All Inclusive
Mitsis Laguna Resort & Spa - All Inclusive Hersonissos
Mitsis Laguna Resort Spa All Inclusive
Laguna Exclusive Resort Spa All Inclusive
Mitsis Laguna All Inclusive
Mitsis Laguna Exclusive Resort Spa All Inclusive
Mitsis Laguna Resort Spa
Mitsis Laguna All Inclusive

Mitsis Laguna Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 480 out of 697 reviews
Rating 8 - Good. 165 out of 697 reviews
Rating 6 - Okay. 32 out of 697 reviews
Rating 4 - Poor. 14 out of 697 reviews
Rating 2 - Terrible. 6 out of 697 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we had a great stay at Mitsis selection Laguna when booking this I booked a bungalow sea view , i felt I was cheated on the room rate because we ended up with a garden view / children play area , and looked nothing like what was advertised on the website . We queried this at reception which we were offered another room but to another garden view so it wasn’t worth the upheaval of our belongings but the receptionist took a contact number if an upgrade became available he would call us. Never got a call . At the end of our holiday we learnt that another couple got a free upgrade to a bungalow sea view with Jazzi because they weren’t happy with their view either so I was really disappointed that the cost of garden view room rate is less than what we paid for . apart from this we can’t fault the hotel , all staff were lovely and attentive food and drinks were great too
Stayed 14 nights in Oct 2024

8/10 Good

liron

Stayed 2 nights in Oct 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 5* hotel
Stayed 9 nights in Oct 2024

10/10 Excellent

Natalie

Stayed 7 nights in Jun 2024

10/10 Excellent

aine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Everything from the staff to the surroundings, dining options, pools, bars and concierge was outstanding.
Stayed 7 nights in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Mitsis Laguna. The facilities are great and the food and drink options are fantastic. The staff were all really friendly and helpful. There was only one negative point which is that the hotel let people book the a la carte restaurants before they arrive (if you book direct), meaning that when we arrived, all of the restaurants were fully booked for dinner for our entire stay! I don't think this should be allowed as the hotel is making a poor first impression for guests as you feel like you can't enjoy the restaurants on site.
Stayed 6 nights in Sep 2024

10/10 Excellent

Steven Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mitsis Laguna is a stunning resort in a beautiful location, but what really makes this place is the staff. I want to start by saying a personal thank you to Domna at the theatre bar, who was the most kind compassionate and caring member of staff at any hotel I’ve ever come across. My wife injured herself and Domna gave her very prompt and excellent care, and was so kind and reassuring. For the rest of the holiday she took so much time checking in on us and making sure we were okay she also made such a fuss of our little girl, making her holiday extra special and giving her lots of love and attention which she loved. Another shout out also goes to Marina and Olga also at the theatre bar, two lovely kind humans who gave amazing service and helped make our holiday unforgettable. They were all so friendly and we looked forward to seeing them each day. All of the staff at the hotel were amazing with our baby and made her feel so happy and welcome. The hotel and grounds are beautiful, well maintained and easily accessible with plenty of ramps for pushchairs and wheelchair users. There is a selection of pools and sun lounger availability was never a problem. They’re lovely sun loungers and very comfortable too. We were very lucky to be given an upgrade to a family bungalow with an ocean view in block 9. The bedroom was beautiful and well appointed, with a Nespresso coffee machine and the best stocked minibar we’ve had, which was replenished daily. The cleaning of the room was do
Stayed 7 nights in Sep 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, with amazing staff and food.
Stayed 7 nights in Sep 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Kevin

Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, stunning. Facilities and food were exceptional, and there are basically no supplements, incredible value.
Stayed 14 nights in Jul 2024

6/10 Okay

amandeep

Travelled with family
Liked: Staff & service, property conditions & facilities
The allocated room was remote from main facilities, Room was not cleaned properly, Family room had only one bathroom which was very inconvenient. There was no transfer to and from airport
Stayed 7 nights in Jul 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Ayshea Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

amila

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
staff is amazing but property needs updating asap staff and restaurants are great
Stayed 4 nights in Jul 2024

10/10 Excellent

Hugo Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Hadarel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No better hotel to go to then here in all hersonissos The service, bars, beach, rooms, clean. The best hotel for the ultimate vacation experience, the hotel staff always thinking of the little details that make the big difference A special shout out to the hotels nutritionist REA she took care of our specific dietary needs making our vacation so much easier And to all the staff at the front desk the bar man on bar on the entrance level and to petros the waiter All in all an amazing hotel and hospitality!!
Stayed 3 nights in Jun 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families - too noisy for my liking sadly
Check in was amazing with Angela - quick & efficient - cool drink & hand towel. The room we were taken to was 324 on the Laguna site. It’s a corner room so the layout isn’t as polished as the picture I had seen of my sea view room booked. The balcony was tiny and walled in - no view unless your standing / the view then was of the sea and crepe bar. The room felt over crowded with the 2 chaise lounges and other furniture. After some complaining we were luckily moved to a better situated room with the view I expected 654. This room was sea view & pool view. The hotel itself is huge and layered over many steps & zones - consider the main building if you’re less mobile. The main pool has lots of activity & music throughout the day. The sunloungers were pretty tightly packed in. We chose a closer pool to the room for convenience. I do think you need to select your beds early and protect them before 9.30am. The pool man does his best to remove blocked beds but it’s not ideal as no one does it on his day off. I was sure the pool we sat at was considered adults only but it sadly wasn’t / tonnes of flotation beds / balls and children. I was shocked that so many didn’t use the children’s pools which were lovely and had a lovely water slide to entertain. Overall the family theme stood out a mile as the children’s entertainment was lively & fun. The adult entertainment was lacking in parts and pretty cramped for space on the hotel veranda. Adults could retreat to the small champagne bar.
Quality cocktails
Sunset
Evening cocktail
Stayed 7 nights in Jun 2024

10/10 Excellent

safa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Nofar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Lilach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our vacation- it’s our second time. The room was large enough to fit 2 adults and 2 teens (14, 16) comfortably. We had fun and quiet in the pool which was not the main one, as we had access from our room. Recommended!
Stayed 4 nights in Jun 2024

10/10 Excellent

Parmjot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, everything from rooms to food to staff was excellent. Drinks are also excellent and not the cheap stuff you usually get with all inclusives. Having the restaurants within the hotel is very convenient and the food there is also great. Added bonus of having a desert restaurant which stays open into the night.
Stayed 6 nights in May 2024