The pictures did not match the room. There was no ocean view, no spa on veranda, but the instructions to use the spa were in our room. Would’ve been great to know the pool was heated on check in, or when we called to ask where our spa was. The floors were so dirty, I had to clean my 2yrs old feet constantly. The ensuite shower is not appealing to use, I laid out the bath mat to stand on, in fear of catching tinea because the square tiles are old. I could hear so much noise from the apartment above, there were no chain lock on the doors, so on level 1 with exposed foyer area, I did not sleep. Crime is high in Hervey Bay these days, and having to park outside the property on our last night made our stay absolutely horrible! We often stay in more expensive properties while visiting family and this hotel does not have the luxuries other properties provide. The bed was awful, I actually slept better on the couch, which is very disappointing at the rate we paid. No point bringing this up with staff when we know they couldn’t move us and can’t offer any complimentary breakfast or anything. Maybe they should get coffee vouchers for future disappointed guest.