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El Carmen Hotel

3.0 star property
3-star hotel near Casa Santo Domingo Museum

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for El Carmen Hotel

Terrace/patio
Interior
Courtyard view
Egyptian cotton sheets, premium bedding, down comforters
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    2 min walk
  • Doña Luisa Xicotencatl
    1 min walk
  • Javier BRT Station
    31 min drive
  • Guatemala City (GUA-La Aurora Intl.)
    72 min drive

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Antigua Guatemala

City center stay.With a stay at this Historic Center hotel, you'll be steps from Choco Museum and Antigua Tabaco Compania S.A.. Central Park and Palacio del Ayuntamiento are also within half a mile (1 km).

What's nearby

  • Central Park - 2 min walk
  • Antigua Guatemala Cathedral - 3 min walk
  • Santa Catalina Arch - 5 min walk
  • Casa Santo Domingo Museum - 6 min walk
  • La Merced Church - 7 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 72 min drive

Restaurants

  • ‪Starbucks Antigua - ‬4 min walk
  • ‪Lava Terrace Bar and Burgers - ‬3 min walk
  • ‪La Cuevita De Los Urquizú - ‬3 min walk
  • ‪La Escudilla - ‬3 min walk
  • ‪Fat Cat Coffee House - ‬1 min walk

About this property

El Carmen Hotel

3-star hotel near Casa Santo Domingo Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at El Carmen Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Antigua Guatemala hotel is smoke free.

  • 22 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free offsite parking within 984 ft
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

More

  • In-room massage
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Carmen Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 507 reviews" "
Rating 8 - Good. 115 out of 507 reviews" "
Rating 6 - Okay. 69 out of 507 reviews" "
Rating 4 - Poor. 20 out of 507 reviews" "
Rating 2 - Terrible. 10 out of 507 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Simone N

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Location, service, excellent breakfast, helpful staff, clean rooms, tour desk, toiletries and comfortable bed Cons: outdated rooms, bathroom moldy with heavy condensation because of poor ventilation and no extractor fan, disinfectant smell in some areas

6/10 Okay

Trina

Liked: Staff & service
The stay at the property was okay. The room was basic but clean. Air conditioning was great and hot water was readily available. The staff was friendly and helped with providing activities around town to indulge. The location was walkable to major site seeing and dining.
Stayed 2 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful, food was good and it's in a good location to walk around. Some parks and restauranrts are at a walking distance.
Stayed 3 nights in Sep 2024

4/10 Poor

Melissa

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was such a let-down. The photos on line looked so cute, but upon arrival, everything was kind of old, weathred, in need of repair. Not as nice and cute as we had hoped.
Stayed 1 night in Sep 2024

2/10 Terrible

Luke

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Inversiones TRACAS S.A de C.V, Juayua., Los Naranjos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas Gracias por todo
Stayed 3 nights in Sep 2024

10/10 Excellent

Maynor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice personnel
Stayed 3 nights in Sep 2024

10/10 Excellent

Ana

Travelled with family
Liked: Amenities
I select this hotel in my next trip
Stayed 8 nights in Aug 2024

10/10 Excellent

maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were helpful and friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service
The staff is amazing from the check in rooms kitchen they are just ex extremely polity and always willing to help… Romantic dinnerr Amazing views and service Hotel rooms need to be upgrade To 2024
Stayed 4 nights in Aug 2024

10/10 Excellent

Mirza

Liked: Amenities
Staff
Stayed 2 nights in Aug 2024

6/10 Okay

Navaratnam, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kim, Arlington Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful staff Breakfast included was amazing Clean rooms nice little shampoos and body wash ..lotion air conditioning worked great
Stayed 5 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved this hotel! It was beautiful on the inside. The room are charming and they are one of the only hotels with AC. The hotel is near everything and is walking distant from everywhere. I loved our stay! Would definitely come back! :)
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay at in Antigua Guatemala. The rooftop has a beatiful view to the mountains and volcanoes and since I went in Rainy season it was a spectacle to see the clouds covering the mountains. Just as a feedback, the Hotel offered me to pick me up at the airport when I arrived to Guatemala City, which they did and the driver Esteban was very friendly and attentive, the only thing that bothered me just a little bit is that they picked me up an hour later than the agreed time which I understand due to traffic and some other issues but the issue was that they didnt have communication with me while I waited the extra hour, until they finally showed up, but GENERALLY SPEAKING EL CARMEN IS AN EXCELLENT CHOICE TO STAY AT.
Stayed 2 nights in Jun 2024

8/10 Good

Sofia

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt like the staff, zero empathy, really rude and tough with their service and zero customer service too! They didnt provide me either with my parking ticket:( As well the service at the restaurant was terrible!!!! Coffee was cold, every time you requested napkings coffee or water they delayed like 15 minutes. The place safe and quiet
Stayed 1 night in Aug 2024

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Arindam

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of the city. It's pristine, well maintained and tastefully decorated. The rooms are very modern and spacious with all the amenities one could hope for. The breakfast was lavish and the view from the terrace is simply breathtaking. The staff are really courteous and they helped prepare the room ahead of schedule so that we could check in before time.
Stayed 1 night in Aug 2024

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near everything in Antigua. The included breakfast was excelent and the restaurant staff was amazing!!
Stayed 5 nights in Jul 2024

10/10 Excellent

verna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and it is very close to everything! I we will definitely come back here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome! Great place staff super friendly and helpful! Good food and drinks I would recommend it to anyone
Stayed 2 nights in Jul 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot and affordable. Really great staff and really good breakfast.
Stayed 4 nights in Jun 2024