6/10 Okay
Verified traveller
23 Sep 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We were disappointed with our stay overall and didn't feel this was a four-star hotel.
We received emails in advance welcoming us and we completed the necessary information ahead of arrival and check-in. We also received an email inviting us to book their restaurant for dinner, which we did and were really looking forward to it. On arrival we were informed that the restaurant would be closed all weekend, even though we received an email from the hotel and booked a table through their link.
The room was spacious and the bed was comfortable but there were no slippers and it wasn't very soundproof, so we could hear the street noise.
The breakfast on our first morning was very good with a lot of choice but they ran out of a few food choices on our second morning, even yoghurt, which was surprising and again disappointing.
Most the staff members were friendly and helpful and were doing their best during difficult moments like the food running out, but some didn't seem very well trained or knowledgeable.
The lobby, bar and outdoor courtyard were comfortable areas to relax. The hotel's location was a conveniently short walk to/from the Eurostar station.
Despite a few positives we probably wouldn't stay here again and we wouldn't recommend this hotel to our friends.
Verified traveller
Stayed 3 nights in Sep 2024