4/10 Poor
Carole
Travelled with group
2 Jul 2024
Disliked: Staff & service
The only thing I will say that I liked about the property was the location - it was a great spot, convenient to attractions, trolley, and restaurants. Other then that, it was a huge disappointment from the time we pulled up to the valet parking until the time we left. There are no bellman at this "supposed" luxury boutique hotel. So, here are 2 women in their 60's taking their own luggage out of the car, and dragging it to the room. The restaurant had no regular coffee on Monday, and also no bread except white bread. The room was acceptable, but that is all I can say about it for the price that we paid. It definitely could use some remodeling. We could not get the safe to work, called maintenance, they supposedly fixed it, but it still wouldn't work. Had to call them back again until they were finally able to get it to work for us. There are no refrigerators, even if you ask for one, and the floors definitely need to be refinished. At check out, I called down and asked if someone could help the two of us with our luggage, and was politely told No, we do not have bellman. I asked if perhaps one of the valets could assist us if possible. She said she would check and see, and if so send him to our room. He did come, kudos to him, and took our luggage down to the car for us. I am retired, and no longer have any Hilton status. I used to be minimum Gold when I worked, and was always treated with utmost respect and received wonderful service at Hilton. Not here.
Carole
Stayed 2 nights in Jun 2024
