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Novotel Hamburg City Alster

4.0 star property
4-star eco-certified hotel near Miniatur Wunderland

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Hamburg City Alster

In-room safe, desk, laptop workspace, blackout drapes
Standard Twin Room, 2 Single Beds
Exterior
Reception
Sports facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Bar
  • Spa
  • 24/7 front desk
  • Pet-friendly
  • Room service

Explore the area

Map
Luebecker Str. 3, Hamburg, HH, 22087
  • Alster Lakes
    13 min walk
  • Moenckebergstrasse
    19 min walk
  • Hamburger Kunsthalle
    3 min drive
  • Hamburg (HAM)
    29 min drive

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior detail

Courtyard by Marriott Hamburg City

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (745)
The price is CA $230
per night
CA $246 total
includes taxes & fees
10 Dec - 11 Dec
Courtyard by Marriott Hamburg City

About the area

Hamburg

Hamburg-Nord stay.Your stay at this Hamburg-Nord hotel places you within 3 miles (5 km) of Miniatur Wunderland and Reeperbahn. Alster-Schwimmhalle and Marienkrankenhaus are also within half a mile (1 km).

What's nearby

  • Hamburger Kunsthalle - 3 min drive - 2.0 km
  • Hamburg City Hall - 4 min drive - 3.0 km
  • Miniatur Wunderland - 5 min drive - 3.6 km
  • Elbe Philharmonic Hall - 5 min drive - 3.7 km
  • Hamburg Cruise Center - 5 min drive - 3.6 km

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

4-star eco-certified hotel near Miniatur Wunderland
Novotel Hamburg City Alster offers its guests a full-service spa, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center and 7 meeting rooms are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel Hamburg City Alster. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Built in 2004
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Novotel Hamburg City Alster offers 210 accommodations with safes and complimentary newspapers. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

Property amenities

Family friendly

  • Children's games
  • Children's toys
  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking on site (EUR 26 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 27 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Renovations and closures

The property will be renovating from October 29 2024 to December 14 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Lobby

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Covered self parking fee: EUR 26 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 1035 reviews" "
Rating 8 - Good. 480 out of 1035 reviews" "
Rating 6 - Okay. 91 out of 1035 reviews" "
Rating 4 - Poor. 18 out of 1035 reviews" "
Rating 2 - Terrible. 6 out of 1035 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the maids just walking in on me
Stayed 3 nights in Jul 2024

4/10 Poor

Mark, Canterbury

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Short Break
Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit, Washington

Stayed 3 nights in Jul 2024

4/10 Poor

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Worth bypassing if high temperature outside.
Stayed 1 night in Jun 2024

8/10 Good

Sharmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated to visit Hamburg with a metro station right outside.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded my expectations.
I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
Stayed 2 nights in Oct 2023

10/10 Excellent

Qunfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Stayed 3 nights in Jan 2023

6/10 Okay

Xiaomei

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Stayed 2 nights in Sep 2022

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean with excellent transport links directly in front of hotel.
Stayed 3 nights in Sep 2022

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

NATIQ

Stayed 11 nights in Jul 2022

10/10 Excellent

Piyush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent property and nice location
Stayed 4 nights in Nov 2021

8/10 Good

Ake

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.
Stayed 2 nights in Oct 2021

10/10 Excellent

SHAHRAM

Stayed 3 nights in Jul 2021

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Stayed 2 nights in Oct 2020

10/10 Excellent

Duri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

4/10 Poor

Babak

Disliked: Property conditions & facilities, room comfort
No reply to my request.
5 days before arriving to the hotel, i sent an email to to the hotel about my request. Never answer to my request. :(
Stayed 2 nights in Aug 2019

8/10 Good

MohammedM, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast. Front desk kept items i had left behind then lost them.
Stayed 1 night in Jul 2019

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
non friendly welcome, price/quality is ok.
We arrived late at night and the man at reception spoke the bare minimum to us, no welcome, no explanation of wifi/breakfast - bluntly asked for my credit card for deposit/hold without saying how much it was (240euro!). The room was a decent size, beds were very soft, almost too much so, there was a big silverfish bug in our bath when we arrived. Location of the hotel was quite nice, there is a metro entrance outside. Free wifi is limited - then you need to pay for additional data. I think the price/quality was ok.
Stayed 3 nights in Jul 2019