Ratings based on 8 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.0 Service & staff
1.5 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 12, 2023
by A traveller
Posted May 9, 2022 on Expedia
Service sucked. Housekeeping was not available. We had to wash our own towels. They charge me resort fees which was just crazy amount and that was after I paid in full
Comment from Hotel Management
May 11, 2022 by Eli, Hotel Management
Hello Maciej. We're sad to hear that you were not happy during your stay. Please remember that you have booked a privately owned unit and daily housekeeping was not included in your reservation's rental payment. You only paid for the exit cleaning. Furthermore, the resort fee that you paid was for the resort's amenities. Hope this clears your confusion. Thank you.
by A traveller
Posted May 2, 2021 on Expedia
Great Staff and close access to the beach
Comment from Hotel Management
May 2, 2021 by Hotel Management, Hotel Management
Hello. Thank you for the great review! We’re so happy you loved your experience. We hope to host your stay again soon.
by A traveller
Posted Jan. 20, 2021 on Hotels
Comment from Hotel Management
Feb. 5, 2021 by Hotel Management, Hotel Management
Hello Valerie. Thank you for staying in our property, however, may we have the reason why you left us this score for the review? As I check your reservation, I did not see any note or message of your experience during your stay. We would really appreciate if we have received any feedback or message if you needed assistance during your stay. Our property manager and the rest of the staff are always willing to provide immediate assistance.
by A traveller
Posted Jun. 28, 2020 on Hotels
Comment from Hotel Management
Jun. 30, 2020 by Eli, Hotel Management
Hello Dan. Thank you for taking the time to leave us a score regarding your stay at our property. We would like to know as to why you were unhappy and did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.
Kindly contact us at our number to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconveniences we have caused you.
by A traveller from Chicago il
Posted Mar. 2, 2020 on Expedia
Every single little detail was an extra charge. Room had a lot of small issues. Service for the room terrible. WAY overpriced for what we got. Would not go again.
Comment from Hotel Management
May 6, 2020 by Eli, Hotel Management
Hello Debbie. That is not the service we want you to experience and we're sorry you've gone through those inconveniences. We have already endorsed your concern to our property management team to further check your claims. Note that the additional charges were resort fees and valet fees that were disclosed to you prior to booking. If there are any charges you were not supposed to be charged please bring it to our attention so we adjust it immediately. Hoping that this has enlighten some of your confusions regarding the extra charge you have mentioned.
by A traveller
Posted Jan. 14, 2020 on Hotels
Comment from Hotel Management
Jan. 14, 2020 by etx-Eli, Hotel Management
Hi Irina,
We are sorry that we did not meet your expectations at our luxury property. You requested a high floor and we gave it to you along with a free upgrade to direct ocean views. we did not receive any complaints from you during your stay so if there’s anything we can do to assist you we are here for you 24/7 so please reach out to us so we can make this right for you and your family. Thank you and looking forward to hearing from you soon.
by A traveller from New York / Boston
Posted Sep. 11, 2019 on Expedia
Everything from staff( Ricardo) attending to all our needs, to services (pool, restaurant) perfect setting for a family reunion. We will definitely come back and this time take advantage of All the places and ideas that they told us about. Great Customer service.
Comment from Hotel Management
Sep. 11, 2019 by etx-elirouimi, Hotel Management
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!