6/10 Okay
carly
Travelled with family
18 Aug 2024
Liked: Cleanliness
This hotel was disappointing considering the cost of the rooms. We booked a room for 2 adults and 2 children and the picture of the room online look good. However when we arrived at 6pm the two pull out single beds had not been made up for us. I went down to reception to ask if someone could do this for us as they were not easy to pull out. The reception guy said he couldn’t help us! I have never paid over $500 dollars for a nights room and had to make up beds! The pull outs were very hard to assemble and when we eventually got them pulled out we realised that we had no sheets for the beds and they also do not fit in the room! In order to have the beds out you cannot then access the king bed and it also means you cannot get to the patio door. This room should not be sold as being suitable for a family as it is simply not big enough. I went down to ask if we could change rooms and he said we were in the second biggest room and there were no other rooms available. He also couldn’t give me any sheets to fit the bed so I had to make up the uncomfortable pull outs with the wrong sized sheets. If this was a cheap hotel I could understand but at over $500 dollars a night I was shocked at how bad the customer service was. I would not recommend
carly
Stayed 2 nights in Aug 2024
