We arrived in the unit, the bathroom lock is broken and the bathtub light was falling which i felt uncomfortable about my safety , called the receptionist to report but they were not able to help us because it was rental and privately own, we called the rental customer service and told us they will come check it but they never.
on the other hand, we requested extra pillow and blanket through customer service, they told us that they have limited supplies and they will see if they could provide us and told me they will call me back, but haven’t heard anything from them.
if i were you, just pay it through their site versus hotels.com some hidden charges at the check in - would not recommend and will never booked again.