Ratings based on 655 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 17, 2024 on Expedia
We had an excellent first time stay here. Everything was so clean and very enjoyable. The food was amazing! Service was great. Pool was so peaceful. Very accommodating and loved walking around the property.
Comment from Hotel Management
Sep. 17, 2024 by Horseshoe Bay Resort Team, Hotel Management
Kristen thank you for staying at Horseshoe Bay Resort and the wonderful feedback. We are thrilled you had such a great first visit. We hope to see you again soon!
by A traveller
Posted Sep. 9, 2024 on Hotels
great service and staffing
Well maintained
Comment from Hotel Management
Sep. 9, 2024 by Horseshoe Bay Resort Team, Hotel Management
Michael, we appreciate your feedback. We are glad you enjoyed your stay. Please come back and see us again soon!
by A traveller
Posted Sep. 6, 2024 on Expedia
Everything was wonderful!!
Comment from Hotel Management
Sep. 9, 2024 by Horseshoe Bay Resort Team, Hotel Management
Ricky, thank you for staying with us. We are glad you enjoyed your stay. Please come back and see us again soon!
by A traveller
Posted Sep. 4, 2024 on Expedia
Nice atmosphere, good amenities.
Comment from Hotel Management
Sep. 4, 2024 by Horseshoe Bay Resort Team, Hotel Management
Anthony, thank you for staying at Horseshoe Bay Resort. We are glad you enjoyed your stay. Thank you for your feedback. We hope to see you again soon!
by A traveller
Posted Sep. 3, 2024 on Expedia
Comment from Hotel Management
Sep. 4, 2024 by Horseshoe Bay Resort Team, Hotel Management
Yassir, thank you for staying at Horseshoe Bay Resort. We are glad you enjoyed your stay. Please come back and see us again soon!
by A traveller
Posted Sep. 3, 2024 on Hotels
Comment from Hotel Management
Sep. 4, 2024 by Horseshoe Bay Resort Team, Hotel Management
Tania, thank you for staying with us. We are glad you enjoyed your stay. Please come back and see us again soon!
by A traveller
Lovely resort, check-in/out process frustrating
Posted Sep. 2, 2024 on HotelsThe stay itself was great. The resort is beautiful and in a great area with lots of activities and restaurants. We had some trouble with check in and check out that were really frustrating, especially for an expensive stay at a nice resort.
They apparently gave the wrong person my reservation, which caused a lot of problems and a huge delay at check in. And then at check out there were some mix ups that cost us around $800 until corrected. It was just disappointing to have so many issues during the two parts of the stay that are supposed to be so seamless (check in and check out.)
Comment from Hotel Management
Sep. 3, 2024 by Horseshoe Bay Resort Team, Hotel Management
Thank you for feedback. While we are thrilled you enjoyed your stay, we will look into the issues you reported. We apologize that the arrival/departure experience were less than ideal. Please come back and see us again soon!
by A traveller
Posted Aug. 25, 2024 on Expedia
Class place
Comment from Hotel Management
Aug. 28, 2024 by Horseshoe Bay Resort Team, Hotel Management
John, thank you for staying with us. We are thrilled you enjoyed your visit. Please come back and see us again soon!
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Horseshoe Bay Resort Team, Hotel Management
Jymmy, thank you for staying with us. We are glad you enjoyed your stay. Please come back and see us again soon!
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Horseshoe Bay Resort Team, Hotel Management
Zeid, thank you for staying with us. We are glad you enjoyed your stay. Please come back and see us again soon!