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Extended Stay America Suites Houston Willowbrook

2.5 star property
Houston hotel in FM 1960 area

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Houston Willowbrook

Iron/ironing board, free WiFi, bed sheets
Laundry room
Lobby
Full-size fridge, microwave, stovetop, coffee/tea maker
Iron/ironing board, free WiFi, bed sheets

Reviews

5.2 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
13223 Champions Centre Dr, Houston, TX, 77069
  • Willowbrook Mall
    9 min walk
  • Houston Methodist Willowbrook Hospital
    3 min drive
  • Aerodrome
    3 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    32 min drive

Room options

Similar properties

Room

Holiday Inn Express & Suites Houston IAH - Beltway 8, an IHG Hotel

Pool
Breakfast included
Free airport shuttle
Parking included
4.1 out of 5, Very good, (1010)
The price is CA $120
per night
CA $140 total
includes taxes & fees
7 Dec - 8 Dec
Holiday Inn Express & Suites Houston IAH - Beltway 8, an IHG Hotel

About the area

Houston

FM 1960 stay.Within a 10-minute walk of this FM 1960 hotel, you'll find Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

What's nearby

  • Willowbrook Mall - 9 min walk - 0.8 km
  • Houston Methodist Willowbrook Hospital - 3 min drive - 2.0 km
  • Champions Golf Club - 3 min drive - 2.8 km
  • Vintage Park - 6 min drive - 7.2 km
  • Sam Houston Race Park - 7 min drive - 7.0 km

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 32 min drive

Restaurants

  • ‪In-N-Out Burger - ‬14 min walk
  • ‪Raising Cane's Chicken Fingers - ‬13 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Pappadeaux Seafood Kitchen - ‬2 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬18 min walk

About this property

Extended Stay America Suites Houston Willowbrook

Houston hotel in FM 1960 area
Extended Stay America Suites Houston Willowbrook offers its guests coffee/tea in a common area, laundry facilities, and a front-desk safe. WiFi is free in public spaces. Self parking is free.

This Houston hotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • Built in 1995
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site
Extended Stay America Suites Houston Willowbrook offers 138 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

Languages

English

Property amenities

Family friendly

  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Houston Willowbrook
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Extended Stay America Suites Houston Willowbrook Reviews

Reviews

5.2
Rating 10 - Excellent. 115 out of 722 reviews" "
Rating 8 - Good. 106 out of 722 reviews" "
Rating 6 - Okay. 120 out of 722 reviews" "
Rating 4 - Poor. 104 out of 722 reviews" "
Rating 2 - Terrible. 277 out of 722 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Disliked: Property conditions & facilities, room comfort
Not that bad
Staff was friendly, all seemed to be comedians in a sense lol place has cleaned up from the past and overall you can’t beat the price and you have a kitchen still and they aren’t hard on you at checkout
Stayed 1 night in Oct 2021

4/10 Poor

Monique

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff at the hotel were friendly but it ends there. The room was dirty, fleas, and noisy. I never stayed at an extended stay that did not have anything in the kitchen not a cup, pot, or utensils. This is more like an apartment complex than hotel.
Stayed 3 nights in Nov 2021

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater didnt work and couldn't get a proper blanket. The room was super noisy you could hear the people next to me screaming at the child and what sounded like someone beatinh their dog. There was cockaroachs EVERYWHERE. No shower curtain, the toilet would not stop running. I coule not even stay the whole time i planned to. The pictures that were advertised by expedia as well as the hotel are all false advertisement. Would never recommend this hotel to anyone .
Stayed 2 nights in Oct 2021

2/10 Terrible

Lee

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Extended Stay for Roaches
Upon my arrival it looked like it was going to be a nice place to stay. Jay at the front desk was very pleasant and check in with easy and quick. However I get to my room and it's a completely different story. The room itself was a little beat up it could definitely use some patchwork and some paint cabinets were kind of banged up the stove top was a rusty mess kind of like the refrigerator. But that's not the worst of it. The roaches in this place are out of control. Every time you look a roach is crawling over something I thought I could deal with it. I took a shower, took my clothes off and laid them down. Buy the time I got out of the shower roaches were crawling all over my dirty clothes and trying to get in my travel bag of clean clothes. In order to keep the roaches out of my bags and end up bringing them home I had to put my bags in the refrigerator to keep the roaches away. Finally at 3:00 in the morning I couldn't stand it anymore and called guest services which they were no help. Monday I'll be calling back for a refund because no person should pay to live like this.
Stayed 1 night in Oct 2021

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Darleshia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not Ok
Service was good, front desk made sure I was still able to get my key card to check in even though it was after hours. However, the room was terrible. There were baby roaches crawling everywhere, holes in the wall with a glove stuck inside it. Would not recommend to anyone.
Stayed 2 nights in Oct 2021

8/10 Good

Chanedra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's terrible. The manager had excellent customer service. But it was bad. Avoid, unless you are a transient and need a place to take shelter during a storm.
Stayed 2 nights in Sep 2021

8/10 Good

Brent

Liked: Cleanliness, staff & service, amenities
After a 13 hour drive the original Extended Stay gave my room away. So I got a room a few miles away. She was very nice but I was also upset the room rate was another 20 bucks a night. They should have honored my original price. If given the choice again I would not get another room with this company.
Stayed 1 night in Sep 2021

10/10 Excellent

Crystal Angelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, roaches, dirty room and sheets were nasty. The manager Bruce is rude, refuses to refund my money and refuses my phone calls. I want my refund
Stayed 7 nights in Aug 2021

2/10 Terrible

Taneica Marie

Stayed 7 nights in Aug 2021

8/10 Good

Pamela

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
DID NOT LIKE"" NOT"" THE ROOM.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It was nice and quiet and peaceful
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Dirty.Cockroackes in room.TV/ cable not working. Lights by bed not working
Stayed 2 nights in Jul 2021

2/10 Terrible

Lottie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not that great! Go somewhere else
It was noisy, the a/c is very loud, tv barely works , tooooo many roaches in here the place it banged up. There’s no vending machine for drinks or nothing no ice machine. The over stay was ehh ok but too much going on
Stayed 1 night in Jul 2021

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Anthony

Stayed 2 nights in Jul 2021

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Tyler

Disliked: Cleanliness, property conditions & facilities, room comfort
The floors were dirty. Bugs in the room and no hot water.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dude was on his phone 10 minutes before checking me in the room was has a bad order I instantly canceled my room
Stayed 2 nights in Jul 2021

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was refused a room and a refund. When n I tried calling in for a refund I was told I couldn’t get one. Then when I asked for a supervisor I was told it would take a week for them to get back to me.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021