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Staybridge Suites Houston Willowbrook, an IHG Hotel

3.0 star property
3-star golf hotel near Heron Lakes Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Staybridge Suites Houston Willowbrook, an IHG Hotel

Exterior
Point of interest
Property amenity
Lobby
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Housekeeping

Explore the area

Map
10750 N Gessner Rd, Houston, TX, 77064
  • Heron Lakes Golf Course
    9 min walk
  • Sam Houston Race Park
    2 min drive
  • Willowbrook Mall
    5 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    29 min drive

Room options

View all photos for Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Queen Bed, Kitchen

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, Kitchen

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 1 Queen Bed

Similar properties

Exterior

Comfort Suites Near Sam Houston Race Park

Pool
Breakfast included
Parking included
Free WiFi
4.7 out of 5, Exceptional, (1101)
The price is CA $96
per night
CA $112 total
includes taxes & fees
15 Dec - 16 Dec
Comfort Suites Near Sam Houston Race Park

About the area

Houston

In Houston .Stay at this Houston hotel and you'll be within half a mile (1 km) of Heron Lakes Golf Course and 2 miles (3 km) of Sam Houston Race Park. Willowbrook Mall and Houston Methodist Willowbrook Hospital are also within 3 miles (5 km).

What's nearby

  • Heron Lakes Golf Course - 9 min walk - 0.8 km
  • Sam Houston Race Park - 2 min drive - 1.7 km
  • Willowbrook Mall - 5 min drive - 4.3 km
  • Houston Methodist Willowbrook Hospital - 5 min drive - 4.6 km
  • Vintage Park - 9 min drive - 9.8 km

Getting around

  • Houston Station - 25 min drive
  • George Bush Intercontinental Airport (IAH) - 29 min drive

Restaurants

  • ‪Hickory Hollow Restaurants & Catering - ‬4 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Jack in the Box - ‬8 min walk
  • ‪Buffalo Wild Wings - ‬4 min drive
  • ‪Wendy's - ‬4 min drive

About this property

Staybridge Suites Houston Willowbrook, an IHG Hotel

3-star golf hotel near Heron Lakes Golf Course
Staybridge Suites Houston Willowbrook, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 450 square feet (41 square meters) and includes conference space. A library, a terrace, and barbecue grills are also featured at the business-friendly Staybridge Suites Houston Willowbrook, an IHG Hotel. Free self parking is available.

This 3-star Houston hotel is smoke free.

  • 114 guestrooms or units
  • 4 levels
  • 450 sq ft of conference space
  • 41 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Staybridge Suites Houston Willowbrook, an IHG Hotel offers 114 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 42-cm LCD televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool
  • Separate living room
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM–9:00 AM
  • Free reception (select days)
  • Room service available

Things to do

  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-cm LCD TV
  • DVD player
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Houston Staybridge Suites
Staybridge Suites Houston
Staybridge Suites Houston Willowbrook
Staybridge Suites Willowbrook
Staybridge Suites Willowbrook Aparthotel
Staybridge Suites Willowbrook Aparthotel Houston
Staybridge Suites Willowbrook Houston
Staybridge Suites Houston-Willowbrook Hotel Houston
Staybridge Suites Houston Willowbrook Aparthotel

Staybridge Suites Houston Willowbrook, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 189 out of 340 reviews" "
Rating 8 - Good. 83 out of 340 reviews" "
Rating 6 - Okay. 34 out of 340 reviews" "
Rating 4 - Poor. 12 out of 340 reviews" "
Rating 2 - Terrible. 22 out of 340 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were friendly and courteous!
Stayed 1 night in Aug 2024

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES!!!!
DO NOT STAY. we checked in late and went up into the room. As soon as we walked into our room we saw roaches. saw five within the 1st two mins. Told the front staff about this and they would not do anything to help. We asked for our money back but was told that we had to go through hotels.com to do this. So we left and went to looked another place. Hotels.com told us that there was nothing they could do and the Hotel told us they could not refund our money because we used Hotels.com.. so basically dont expect Hotels.com to help you out any if you run into a situation with the place your staying.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service Receptionist was very unpleasant.
We arrived a little before midnight on Saturday 08/24/2024. My Husband, my 13yr old son and myself. The receptionist behind the desk never probably greeted us and showed absolutely to customer friendly or customer care. The lobby was empty and where the only guests in the lobby. She never stood up from her desk, spoke in a tone that was unprofessional, as if we had bothered her by our late check in perhaps. She then informed me of the $50 refundable security deposit that needed to be paid as well. I booked thru a third party app, and was not aware of it, but was fine with me. My husband paid the security deposit on his card but was told before he'd even swiped his cc, that the Visa card he had, Stay bridge didn't accept that form of payment. He swiped his card, it went thru, and the receptionist seemed annoyed and/or upset that the pymnt went thru. She never gave us any time that breakfast was to be served in the morning, she was just rude all the way around. She continued to ask me when I was giving her my identification was I ready and as I told her several times that I was trying to get it out of my wallet and then she asked me if I needed help getting it out of my wallet if she was annoyed that I was there. I didn't appreciate her attitude her lack of customer service and customer care. We were tired and exhausted and just wanted to sleep in a nice room, so we thought. The air conditioning in the front room was leaking horribly and still is and the water that leaks etc
Stayed 1 night in Aug 2024

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional housekeeping!
Stayed 7 nights in Aug 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

SANTHOSH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not provided on second day of our stay with out any notice, that disturbed our schedule significantly.
Stayed 2 nights in Jul 2024

2/10 Terrible

Corey

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hot water was off because of new water heaters needing to be installed. I was not given notice nor was I offered any compensation for the inconvenience
Stayed 2 nights in Jun 2024

2/10 Terrible

lorena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were cockroaches on the drapes and kitchen. Funky smell throughout the building
Stayed 1 night in Mar 2024

2/10 Terrible

Penny

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I am not sure if they want me to lie here or what. When I put I HAD NO HOT WATER for showering it does not like what I am typing. The truth is I had to take 3 cold showers 1 each morning as the hotel did not have hot water.
Stayed 3 nights in Jun 2024

6/10 Okay

Yue

Travelled with family
Liked: Room comfort
Carpet is a little dirty and smelled, washer and dryers didn’t work.
Stayed 2 nights in May 2024

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness
Bugs!!!
when we got to the room my husband went in to take a shower but couldn't yet because the drain was clogged so he had to go get a plunger from the front desk and tell them that the rod was loose and i had to clean tub after he plunged it. OH and the worst part was the roaches in our room even in the silverware tray and we didn't even use the kitchen once for cooking. so we will not be staying here again. The only positive thing there was the gentleman at the front desk he was very nice and helpful.
Stayed 4 nights in May 2024

8/10 Good

Rocky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Teresa

Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

TeQuila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great the parking was terrible.
Stayed 1 night in Apr 2024

8/10 Good

MELISSA

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Jamie

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

jacqueline

Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

N

Business traveller
Liked: Cleanliness, staff & service
Okay
Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful.
Stayed 5 nights in Jan 2024

6/10 Okay

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked: plenty of parking, friendly staff, pool, ducks around the property Didn’t like: no safety box, no cameras on the hall, found 1 roach at bathroom. Someone broke in on our room when we went downstairs for breakfast or while we were sleeping
Stayed 3 nights in Dec 2023

8/10 Good

Rosa

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good breakfast. We had a couple of issues with the rust in the water, and the staff changed us to another room. I Kow is a pet-friendly hotel, which I love, but it smells bad in some areas.
Stayed 3 nights in Dec 2023

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very, very Bad.
This place needs a total remodel and deep clean. It’s was very, very gross and not cleaned. Picked up multiple thing from corners, under bed, and stuff on walls. First room smelled of smoke, it seemed like an old smoking room. Second room was on a different floor that smelled of urine and I had to clean it to because it was so late the kid and I were exhausted thankfully the sheets were clean. Don’t stay go down too the Home2suites!!!
Room one sofa arm, room twos looked the same.
Near bathroom wall room one.
On wall never nightstand.
Stayed 2 nights in Dec 2023