4/10 Poor
Sarah
Travelled with family
23 Aug 2024
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Sarah at Woodspring, 2024
At no time were we ever informed that towels would be rationed. I did not care to use my bath towel as a hand towel. The beds were too soft and so close to the floor that both I and my handicapped son could hardly get up from them. The uncarpeted floors were sticky. There may have been 1000 toilet paper tissues on each roll, but one tissue would absorb NOTHING. The GPS we used to get to the hotel gave us some pretty screwy directions and we were unable to find the location—until we stopped at the Honda dealership and asked an employee, who, incidentally, didn’t even know the hotel was there! But she told us we should pretend we were going to Wal-Mart and then we’d see it. Good thing it was still daylight!
The women working at the front desk were all extremely friendly (except when I asked for ONE additional towel!) and helpful. The shower was perfect, especially with all the bars to help my son stay upright.
I overheard one of the front desk ladies tell another customer that this hotel was an extended stay hotel and that’s why the normal amenities were not provided. No where in your advertising was that term used.
Sarah
Stayed 2 nights in Aug 2024