See all properties

Jasmine Palace Resort & Spa

4.5 star property
4.5-star beachfront hotel near Senzo Mall

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jasmine Palace Resort & Spa

Private beach, sun loungers, beach umbrellas, beach towels
Exterior
Private beach, sun loungers, beach umbrellas, beach towels
Lobby sitting area
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • On private beach
  • Breakfast included
  • Parking included

Explore the area

Map
Km 18, Sahl Hasheesh Road, Hurghada
  • Desert Rose Aqua Park
    3 min drive
  • Senzo Mall
    9 min drive
  • Hurghada Grand Aquarium
    9 min drive
  • Hurghada (HRG-Hurghada Intl.)
    26 min drive

Room options

View all photos for Family Room, 2 Bedrooms, Pool View

Minibar, in-room safe, blackout drapes, soundproofing

Family Room, 2 Bedrooms, Pool View

  • 65 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, Sea View

Minibar, in-room safe, blackout drapes, soundproofing

Family Room, 2 Bedrooms, Sea View

  • 65 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, Sea View

Minibar, in-room safe, blackout drapes, soundproofing

Standard Room, Sea View

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, Garden View

Minibar, in-room safe, blackout drapes, soundproofing

Standard Room, Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room, Sea View

Minibar, in-room safe, blackout drapes, soundproofing

Superior Room, Sea View

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, 2 Bedrooms, Garden View

Minibar, in-room safe, blackout drapes, soundproofing

Family Room, 2 Bedrooms, Garden View

  • 65 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Similar properties

View from property

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

Pool
Hot tub
Breakfast included
All-inclusive
3.6 out of 5, Good, (136)
The price is CA $119
per night
CA $153 total
includes taxes & fees
18 Dec - 19 Dec
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

About the area

Hurghada

Beachside getaway.With a stay at this Village Road hotel, you'll be within 3 miles (5 km) of Senzo Mall and 12 miles (20 km) of Al Mina Mosque. Marina Hurghada is within 12 miles (20 km) and Hurghada City Center is within 16 miles (25 km).

What's nearby

  • Desert Rose Aqua Park - 3 min drive
  • Senzo Mall - 9 min drive
  • Hurghada Grand Aquarium - 9 min drive
  • Marina Hurghada - 21 min drive
  • Hurghada City Center - 22 min drive

Getting around

  • Hurghada Intl. Airport (HRG) - 26 min drive

Restaurants

  • ‪Pool Bar - ‬2 min drive
  • ‪Рыбный ресторан - ‬5 min drive
  • ‪Барин Русский Ресторан - ‬3 min drive
  • ‪بيتش بار - ‬19 min walk
  • ‪فريش زون - ‬15 min walk

About this property

Jasmine Palace Resort & Spa

4.5-star beachfront hotel near Senzo Mall
Some rates at Jasmine Palace Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Jasmine Palace Resort & Spa you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Hurghada hotel.

  • 547 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Jasmine Palace Resort & Spa offers 547 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. Accommodations are furnished with single sofa beds. Business-friendly amenities include laptop-compatible safes, safes, and phones. Bathrooms include bathtubs or showers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

Arabic, English, French, German, Russian

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Horse riding/rentals
  • Lifeguards on site
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 30
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 28
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 100
  • New Year's Eve (31 December) Gala Dinner per child: USD 50 (from 7 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jasmine Palace Resort All Inclusive Hurghada
Jasmine Palace Resort All Inclusive
Jasmine Palace Hurghada
Jasmine Palace Resort Hurghada
Jasmine Palace Resort
Jasmine Palace
Jasmine Palace Resort Spa All Inclusive
Jasmine Palace & Spa Hurghada
Jasmine Palace Resort & Spa Hotel
Jasmine Palace Resort & Spa Hurghada
Jasmine Palace Resort & Spa Hotel Hurghada

Jasmine Palace Resort & Spa Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 62 reviews" "
Rating 8 - Good. 21 out of 62 reviews" "
Rating 6 - Okay. 12 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 9 out of 62 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Liked: Property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff around the resort. Ample sized room. Perfectly maintained grounds. Very nice family holiday.
Stayed 7 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
When we arrived it was 3am and the hotel lobby was extremely hot, no AC! Even though I informed the hotel about our late check in it took them around 30 mins to check our room before taking us there. The lobby had mosquitos and our children were bitten several times. My first impressions of the hotel were very poor, we were very disappointed and hoping that we didn’t make a mistake booking this hotel. When we were finally taken to our room it was very hot, I was disappointed that after checking our room before allowing us in they didn’t turn on the AC so the room would be cool for us. Despite the poor reception our stay was very nice, the family room was very spacious (a bit run down, could do with the shower room and furniture being upgraded) but the service from the staff was amazing, food was always fresh and tasty, pool area clean and staff very friendly!
Stayed 8 nights in Oct 2023

6/10 Okay

SEIF

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mixed Feelings
Lots of mixed feelings about our stay. Starting with the pros, the food was great with lots of varieties, nice pools, very nice and active animation team, and beach is good. On the other hand, the room was in a terrible condition with water ingress in some walls. Also, we had to ask for the plumber twice to fix problems in the bathroom. We asked for a change of one mattress as it was so bent. The cleanliness of the room is below average. Almost all staff personel we dealt with seemed unhappy I don't know why. Like they hate the place or something. Another weird thing was asking us when checking out to wait for 10 minutes until the housekeeping checks if the room is OK!! I have never been asked at any hotel to wait on checking out to check the room. Was very rude actually. What kind of memory are they trying to leave their guests with? Besides the room is already messed up, so there is nothing left for the guests to ruin.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Jasmine Palace hotel
Visited Jasmine palace mid Nov for a 4night stay, we had high expectations Visit with this being a 5* hotel and after reading some of the amazing reviews. This was our first holiday in over 2 years so was looking for a relaxing break with warm weather The pools and gardens are lovely, clean and well maintained and the garden staff do a brilliant job throughout the hotel Our room location was perfect for us, we had sea view and right on the beach, the room itself was clean and spacious but could have done with a bit of renovation. When we arrived our room was set up with 2 beds but we pushed them together as we had arrived late In the evening and we was too tired to ask reception to move us to a double room at that time. The food was always fresh and hot with variety of different selections chicken meats fish pasta salads. Plenty of desserts, mainly cakes which were nice. Breakfast has a large selection of pastries, breads fruit or cooked omelette. The Teas /coffees are in small paper cups. The staff are very friendly and helpful. My only disappointment was that as a 5star hotel it has no WiFi however you can buy this at reception for a limited amount of WiFi and can be used by the reception area only . The shop within the hotel sells data sim which you can purchase. On the beach you will get hounded by several tour agents trying to sell you their trips or take up massage or manicure pedicures for the spa. This is quite annoying. Overall we had a great time.
Stayed 4 nights in Nov 2021

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Islam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The place is nice. A nice space with comfy and well designed rooms, with good cleanliness. My problem was with the service, as the TV was not working and asked three time for it to get fixed and nothing happened. Also had to ask for an ashtray in my room to get it. Very slow service. The beach is nice but the sea either too shallow or too deep to swim comfortably. If you're heading there for swimming, you'd have to use the pools exclusively. Also, they do not have WiFi acess in the rooms, and it's for extra charge in the lobby. So, it's not recommended for work trips of any kind. Most of the guests were families, maybe less attractive for friends trips.
Stayed 3 nights in Oct 2021

6/10 Okay

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional reception staff
Over all it's ok the food was very good and alot of varities with unprofessional reception staff, i had a problem in my room for 2 days & they didn't help me
Stayed 4 nights in Sep 2021

6/10 Okay

Sharon

Travelled with family
Wouldn't stay again.
Reservation couldn't be found and they weren't very helpful in sorting the situation I had to contact to the uk all while my four month old was restless. There is no covid restrictions in place in restaurant it's like a cattle market even most of the hand sanitizer was not filled during our stay. No bins around to place rubbish, no powered milk in the rooms for hot drinks. Only saving grace to this place was the al a carte restaurants and the extra bottles water we got for our daughter to make her milk.
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are not clean at all but the resort is nice
Stayed 4 nights in May 2021

6/10 Okay

Stella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed....
Not at all what you would expect from a 5 star this is 2 star maximum. Nothing like the photographs. Very unfriendly hotel from start to finish. If you want good service good food drinks served in a glass please book elsewhere.
Stayed 7 nights in Aug 2017

4/10 Poor

emo, massachusetts

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can I please get the room I paid for?
Went with my family of 4 for a week vacation. Paid for a family room so everyone would be comfortable. Was given room 2338 which is not a family room went to lobby numerous of times about this. Finally was given room 2378 on last night which didn't matter at this point because we had a 3:55am flight. Contacted Expedia also and was given wait we'll send you an email. I blame first Expedia because they had no problem receiving my credit card info. You live and learn I guess it fits the bill. They also should at least try cleaning the bottles and cups from the beach. Such a beautiful beach to snorkel but being surrounded by plastic bottles and cups while snorkeling what a shame. Don't want to discourage anyone from visiting egypt it's magical just be selective on location.
Stayed 7 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
thief and want to rib you off every time I asked about something every one have a diffrent price all depend on who you speak to.for example taxi service and net or the treble smile from the garden. The warn out towels and sheet. very bad person in front desk.
Stayed 7 nights in Jun 2017

10/10 Excellent

Mina, united States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
this is my second review after my stay the hotel is awesome like it the crew is so nice and professional, food is good pool is nice not too deep or shallow, animation team is cool to, the only bad thing about it is the sea is tooo shallow about 4 ft, max and too much rocks
Stayed 2 nights in Jun 2017

10/10 Excellent

Mina kouzman, united States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
the staff very helpful and nice specialy mohmoed in the front desk and El grhay both of those guys are great . every thing is great but the beach is full of rocks
Stayed 1 night in Jun 2017

8/10 Good

LeeLee, London

Liked: Staff & service, room comfort
Lovely hotel
Me and my partner had a lovely time at this hotel. The staff were very polite and attentive and we're always on hand if you needed anything. The hotel itself was beautiful and right on the beach which was perfect. Overall our time here was idyllic and I would definitely recommend to anyone.

10/10 Excellent

khaled, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pearl in hurgada

10/10 Excellent

monty, cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay good place and we feel totally relaxed we loved this place a lot wish be there next time

6/10 Okay

Abdalkader, Egypt & Sweden

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place, but the staff are not...
We've stayed only for three nights and we've expected much more than we found there. First when we arrived at the hotel we waited for more than 2 hours to get the room, I understand that the check in is at 14 but the reception staff said that they will try to give the room earlier. We stayed for more than 2 hours waiting to get an answer or even a welcome drink after 7 hours driving . It was not friendly at all. The hotel generally needs a hospitality touch, all the staff need to have a lot of trainings about guest contact and hospitality . The room was not clean at all, there was hair and dust everywhere , we told the roomboy about it but nothing has changed. There was a lot of negative things that will take long time to write , Wewere planning to extend the holiday but after we've seen it we were happy to leave.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
excellent assets with bad management
I can summarize our stay in excellent assets with bad management the hotel is very nice in location, view, facilities but the management is very bad with no experience in managing such big operational hotel I faced a lot of strange things as rules from management like paying the full amount at check in, turning off the air-conditions in the reception area almost all the day, bad answers from stuff to show clearly they do not have experience and/or training in hotels business, receiving some groups with very low level and very bad behaviors in the last night for me was choking to believe we are in 5 starts hotel with no action from management and leaving them do whatever they want it was like the hotel is out of control

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, average staff, average AI option
About 15 of us stayed for 3 nts in 6 rooms, all pool view & all with SPECIFIC request for 1 king size bed. But on arrival we were told that all pool view rooms are actually TWIN beds, not KING. So why advertise the option? Other members within group had issues with dirty bedding, dust-filled rooms, dead mozzies in the bathroom & general cleanliness. When they complained to Reception, they were responded to in aggressive and defensive manner, which obviously made them more aggressive & defensive in return. They were also informed at 1 point, that if they did not like the hotel they were free to leave as there are plenty of other hotels in Hurghada. tbh I think the Egyptian staff at the hotel treat their Egyptian guests in this manner. I am a foreigner & therefore I was treated well & did not have many complaints. Staff need training on basic Egyptian etiquette and manners.The AI option was VERY limited. I usually enjoy AI at hotels.Drinks poured into half-washed glasses (ie the glasses still had other people's bits of food at the tip), always long queue. Same with the buffet-usually there are min 50-60 guests queuing up & yes this is normal with All Inclusive, but not really in such a large hotel.Beach bar snacks very good, burgers DELICIOUS & so are French fries (better than restaurant tbh). Not enough staff in main restaurant for no. of guests. Floor always filthy. unsure why Jasmine Palace had such a problem with keeping their public areas clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The service was bad no cleaning for the rooms the food is not good at all i end up eating pasta

4/10 Poor

Rose, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel shame about the staff
Whilst this hotel is very pleasant, the facilities are as expected, the pools and gardens beautiful, the staff are amongst the rudest I've met in the hospitality industry.