The hotel was great, however, the key system was down and you had to be escorted to your room every time you left. With no key, you had to ask to get into the pool, the gym, the ice room, etc. It definitely felt like you had zero freedom and had to wait for an “escort” and ask to do anything during the stay. It was easier to just stay in the room - super inconvenient. We even swapped off at breakfast so someone was in the room to let the other in. I’d have much rather eaten with my family. Also, most times the front desk would ask to see my ID to get access, but there were times they didn’t and just let us in with a room number - didn’t seem very secure at that point.