Your hotel is far from non - smoking. We could not sit on our balcony or sleep with a window open because of smoke from neighbours smoking on their balconies adjacent. WiFi.. I reported WiFi failure to your male receptionist. He brusquely told me it was working . So, our 3 phones, laptop, chrome book, drone and camera were all faulty??? 15 minutes later I reported to him again. He was determined to prove I was wrong, but I was right! Get your "people skills" together! Then the shower went freezing cold on my wife as she was not finished washing her hair. The cold water is freezing cold. She was not happy. There is no refrigerator in the room. No jug to boil water. No tea, coffee, sugar or milk. To be greeted by the female receptionist smoking heavily in front of the Hotel entrance is not correct. Floorboards everywhere very creaky, thin walls. You have hear everyone, so when upstairs arrived back drunk at 1.30 am we had to sit in bed until 2.30 am before they quietened. Not a 3 star, but merely a 2 star hotel. Perhaps I should ask for a pro rata refund?