See all properties

The Guesthouse by the Hey Hotel

3.0 star property
3-star hotel near Lake Brienz, connected to a rail/subway station

Choose dates to view prices

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room
Family Quadruple Room
Standard Double Room
Standard Double Room | Bathroom
Daily buffet breakfast (CHF 25 per person)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    ‪1 min walk‬
  • Interlaken Casino
    ‪7 min walk‬
  • Mystery Rooms
    ‪9 min walk‬
  • Bern (BRN-Belp)
    ‪42 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 2 Twin Beds

About the area

Interlaken

Central Interlaken stay.With a stay at this Central Interlaken hotel, you'll be steps from Hoeheweg and Kunsthaus Interlaken. Kletterhalle Interlaken and Alpine Garden are also within half a mile (1 km).

What's nearby

  • Hoeheweg - 1 min walk - 0.1 km
  • Alpine Garden - 6 min walk - 0.6 km
  • Interlaken Casino - 7 min walk - 0.6 km
  • Mystery Rooms - 9 min walk - 0.8 km
  • Interlaken Ost Ferry Terminal - 16 min walk - 1.4 km

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

3-star hotel near Lake Brienz, connected to a rail/subway station
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front-desk safe are also featured at The Guesthouse by the Hey Hotel.

This 3-star Interlaken hotel is smoke free.

  • 60 guestrooms or units
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Spanish

Similar properties

Property amenity

Hotel Derby Interlaken - Action & Relax Hub

  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Parking available
4.2 out of 5, Very good, 553 reviews
The price is CA $372
CA $398 total
includes taxes & fees
May 13 - May 14
Hotel Derby Interlaken - Action & Relax Hub

Property amenities

Family friendly

  • Highchair
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 230 reviews
Rating 8 - Good. 70 out of 230 reviews
Rating 6 - Okay. 35 out of 230 reviews
Rating 4 - Poor. 24 out of 230 reviews
Rating 2 - Terrible. 17 out of 230 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nicely renovated but service needs improvement

The bad: No fridge in the room. No air conditioning in room but floor is heated. Our room came with no breakfast and we were told by front desk to head to restaurant for breakfast and pay CHF 25 during checkout, but restaurant insisted that we pay at front desk first, and when we went down to the front desk, we were told again to pay during check out. We gave up having breakfast eventually. Then we got locked out of our room and only got resolved after 2 trips to the front desk in the building opposite. The good: Newly renovated 2 years ago, so rooms are nice and neat. Location is tucked in the middle of Interlaken West and Ost Train station with lots of shops and amenities, just a tad overly touristy. Thumbs up to Mr. Fablo for being patient, kind and empathetic despite the multiple hiccups.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024

4/10 Poor

Karen

Travelled with family
Disliked: Amenities, property conditions & facilities
The Hey Hotel itself is lovely, but the Guest House was far from that. There is no refrigerator, it is in a separate building that smells funny, one bed was under a low part of tue ceiling and my son hit his head twice in the middle of the night, and the water would not stay a consistent temperature.
Stayed 3 nights in Dec 2024

2/10 Terrible

Tarron

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took a 50 frank deposit (a few days ago) and are yet to return it. Look elsewhere.
Stayed 1 night in Nov 2024

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2024

10/10 Excellent

Ralph

Stayed 1 night in Oct 2024

8/10 Good

Florence

Stayed 2 nights in Sep 2024

2/10 Terrible

Thuvaraga

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very small unclean washrooms
Stayed 1 night in Oct 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Great location!
Stayed 8 nights in Oct 2024

8/10 Good

Taimoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Estrellita

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very convenient to shopping and bus stop, but the room they gave us was on the 4th floor which looked like an attic. Our heads got bump all the time on the ceiling. It would have been nice if there was a small table below where the TV was.
Stayed 2 nights in Sep 2024

6/10 Okay

Shena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in felt like we were an inconvenience. We were led through to the main hotel exit and pointed to the building across the street. Seems like those staying in the Guesthouse across the street rather than the main hotel are second class citizens. The elevator carpet was disgusting and as not cleaned in the three days we were there. The bathtub and bathroom floor needed a good scrubbing. The large window over looked a courtyard (at the same level on the second floor, and there were a few guys sitting there who could easily see right in to our room, so as two females that was uncomfortable and we had to keep our curtains closed the whole time we were there. You scan a QR code to get access to their services online. We wanted a couple of extra pillows (there’s only two provided for two people and with nowhere to sit other than the bed, two pillows per person are more comfortable). I requested them through the site as indicated. We went out for the rest of the afternoon and retuned after dinner. No extra pillows were brought so I had to go get them. Lastly, they use motion sensor lighting, which is great for the obvious reasons, however, lighting is critical, particularly on stairs. I took the stairway one evening and almost fell in a dark spot. I highly recommend Interlaken—it’s absolutely beautiful. But I would not stay here again.
Stayed 2 nights in Sep 2024

6/10 Okay

Maria, COVINA

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the guest house. The first room that was given to one of the people I was traveling with, looked like a dirty dungeon. After complaining they did move her up to a room with no filty carpet. Housekeeping took my personal eating utensils and there’s no way they could have confused it with hotels. They are teeny tiny. I would not stay in guest house again
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location, but what was not explained was that the actual building where most of the rooms are, is located in a building behind the main hitel and that none of the rooms in that building have air conditioning. Also, parking at the hotel is some what complex as they park in a little alley behind the main hotel.
Stayed 3 nights in Sep 2024

2/10 Terrible

Nitish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this property…
Stayed 4 nights in Sep 2024

4/10 Poor

Xueheng

Liked: Staff & service
Disliked: Property conditions & facilities
Room is very small , towel has holes, hot pot is leaking, shower is very small.
Stayed 3 nights in Sep 2024

6/10 Okay

Patricia

Travelled with family
Hotel was entirely too hot, very uncomfortable for sleeping. Rooms were nice. My only disappointment was how hot it was in the room.
Stayed 2 nights in Sep 2024

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities
Nice room but it smelled like someone had smoked in the room previously, and they tried to cover it up with detergent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the property. The staff is very friendly and helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy in the evening
Stayed 2 nights in Sep 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
It was average for an overpriced accommodation
Stayed 2 nights in Sep 2024

8/10 Good

Hanh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the heart of Interlaken, walkable to train train station.
Stayed 1 night in Jul 2024

8/10 Good

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a central location to tourism office and shopping, restaurants however it is a busier area. The view was directly into other peoples hotel room so a challenge to keep windows open when curtains need to be closed (you could look directly into others aswell across laneway. Not the easiest hotel to find and parking was not by hotel (about 5 min walk). We only stayed 1 night so not a big issue but if I were to stay in Interlaken for a few nights I would look for a place with parking and more importantly views and more atmosphere. Staff were great and helped me when I lost my parking tickets - really appreciated this service. About 20 min walk to Harder Kulm - but beautiful walk.
Stayed 1 night in Aug 2024

4/10 Poor

brian

Disliked: Property conditions & facilities, room comfort

Guest house poor, hotel good.

The accommodation was in the building next door in the guest house ( we thought it was in the hotel) The room had two single beds at ground level and two in a loft up a narrow steep ladder. This was too small for teenagers or adults and over promoted. The worst aspect was the mini bathroom ( for four people) A small toilet by the door , a BATH SHOWER and small sink. The most dangerous aspect was the shower ,which when placed on medium would suddenly change to boiling , potentially burning your skin even if you switched it to cold,as it stayed boiling. I mentioned this to reception,who seemed unconcerned but they would report it to an engineer. The hotel entrance is spacious, inviting and well designed. Breakfasts were excellent ( we paid for seperately) But as I stated to the receptionist, the bathroom was 2 star quality and the room not suitable for three adults ( even though sold for four)
Stayed 2 nights in Aug 2024

10/10 Excellent

Xumin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 2 nights in Aug 2024