2/10 Terrible
Robin
Travelled with family
18 Jun 2024
BEWARE- must supply own bed linens and towels
Well- if I could give this experience 0 stars I would. Less than an hour after I booked this non- refundable stay- the place emailed me and said the customer had to supply all the bedding and towels. I don’t have a problem with this concept. I have a HUGE problem with neither Hotel.com nor BCC letting me know BEFORE booking that I needed to supply the bedding and towels. We were traveling for over 2 weeks and did not have the space to carry our own bedding. If I had known, I would never have booked this location. Within 1 minute of receiving this email that I had to supply this stuff on my own, I tried to contact both Hotels.com and BCC to ask to get a refund. Hotel.com said it is up to the property. The property NEVER RESPONDED to my requests. I had to eat the costs of the booking and book another place. Again, the place looked super cute on Hotels.com, but be aware- they only tell you after they you have to supply your own bedding.
Robin
Stayed 1 night in Jun 2024