See all properties

Best Western Inverness Palace Hotel & Spa

4.0 star property
Eco-certified Victorian hotel in Inverness City Centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Inverness Palace Hotel & Spa

Indoor pool
Family Room, 2 Double Beds, Non Smoking | Exterior
Front of property
Desk, laptop workspace, blackout drapes, iron/ironing board
Executive Room, 1 Double Bed, Non Smoking

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
8 Ness Walk, Inverness, Scotland, IV3 5NG
  • Inverness Cathedral
    3 min walk
  • Inverness Visit Scotland Information Centre
    4 min walk
  • Inverness Museum and Art Gallery
    4 min walk
  • Inverness (INV)
    22 min drive

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking, View

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking, View

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds, Non Smoking, View

Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Room, 2 Single Beds, Non Smoking, View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

AC Hotel by Marriott Inverness

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (525)
The price is CA $95
per night
CA $114 total
includes taxes & fees
5 Jan - 6 Jan
AC Hotel by Marriott Inverness

About the area

Inverness

City center retreat .With a stay at this Inverness City Centre hotel, you'll be steps from Inverness Museum and Art Gallery and Inverness Castle. Inverness Cathedral and Inverness Visit Scotland Information Centre are also within half a mile (1 km).

What's nearby

  • Inverness Cathedral - 3 min walk
  • Eden Court Theatre - 6 min walk
  • Victorian Market - 6 min walk
  • Eastgate Shopping Centre - 6 min walk
  • Inverness Castle - 9 min walk

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 22 min drive

Restaurants

  • ‪The Original Milk Bar - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Xoko - ‬4 min walk
  • ‪Johnny Foxes - ‬2 min walk
  • ‪The Castle Tavern - ‬7 min walk

About this property

Best Western Inverness Palace Hotel & Spa

Eco-certified Victorian hotel in Inverness City Centre
Best Western Inverness Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A fitness center, spa services, and a fireplace in the lobby are also featured at the eco-certified Best Western Inverness Palace Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Inverness hotel is smoke free.

  • 110 guestrooms or units
  • 4 levels
  • 3 buildings
  • Meeting rooms
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish, Spanish

Property amenities

Family friendly

  • Baby bath
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 14.95 for adults and GBP 14.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Bike parking
  • Bike storage
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 25

Room amenities

Entertainment

  • 32-inch flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Day bed
  • Heating

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Local meal delivery service

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Best Western Inverness Palace Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 433 out of 892 reviews" "
Rating 8 - Good. 287 out of 892 reviews" "
Rating 6 - Okay. 105 out of 892 reviews" "
Rating 4 - Poor. 52 out of 892 reviews" "
Rating 2 - Terrible. 15 out of 892 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time in Inverness, thanks to the lovely team at Best Western. Ale at the front desk was so friendly and kind. She was able to book us into a last-minute room after our first accommodations at a different hotel fell through. The rooms were lovely, and provided great views of the river. The daily breakfast was a great add-on and had a beautiful view from the restaurant. We will gladly be back again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very nice room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Vladimir, Port Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old-style hotel, very well maintained. We really liked the high ceiling, the archer in the room, beautiful stucco moldings, the feeling and atmosphere. In the morning, we enjoyed a tasty breakfast. The staff is kind and willing to help. We enjoyed our staying there.
Stayed 1 night in Aug 2024

8/10 Good

Elina

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location from main highway, quiet, walk to restaurants/pub. Nice buffet breakfast and hotel bar.
Stayed 1 night in Aug 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Honorato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Patrick

Stayed 3 nights in Jul 2024

10/10 Excellent

Ingo

Stayed 3 nights in Jul 2024

8/10 Good

Annahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel although be careful what type of room you book. It seems the standard rooms are in a b&b type property next door without the same amenities and quality of the main hotel. The hotel itself is lovely, great pool gym and spa, lovely bar and restaurant. Some of the staff are a little gruff on first impression but very friendly and professional.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent - Room had a beautiful view of the river. Hope to be back again.
Stayed 1 night in Jun 2024

8/10 Good

Neil

Liked: Cleanliness
Disliked: Room comfort
Nice location but "new" part of hotel isn't great
The hotel had great facilities and is a regular choice for us due to location, parking and the facilities. This time our room was behind the spa area. Noisy and not very good.
Stayed 2 nights in Mar 2024

4/10 Poor

Trent

Travelled with family
Disliked: Cleanliness, staff & service
I’ve never actually written a bad review for a hotel but this one is bad. Avoid if possible. When we arrived the toilet was clogged with bits of *matter* still in it as well as the sink left with hair and dirt in it. When I went to complain they said they’d take care of it and would leave a bottle of wine as an apology. When we came up 2 hours later-the toilet was fixed but the sink still wasn’t clean. To add insult to injury they left a 3£ bottle of 175 ml wine as the apology. The next morning the breakfast service was also poor as the waitress aggressively placed items on the table with the food being very mediocre. For 400 pounds a night it was a terrible experience. The place is poorly run. Avoid if possible
Stayed 1 night in Jun 2024

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff, the soup for dinner was perfect for cold weather. All hotels pay attention, those little sauce, mayo jars? Cute but annoying if travelling. Swap them out like BW did for the sachets - perfect for those on the go!
Stayed 1 night in Jun 2024

10/10 Excellent

Clementina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel, staff all very friendly and excellent leisure facilities
Stayed 1 night in May 2024

6/10 Okay

Beverlee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jayeeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good property and centrally located. Their full breakfast is pretty good and convenient. Room was very spacious and comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Staff
Gorgeous hotel, especially for a best western. The rooms are very cosy and clean and the service at the front desk is exceptional. Our only problem we had was that our shower would not run hot water. But we were going into the spa for swimming and used their showers, so it wasnt a problem.
Stayed 1 night in Apr 2024

10/10 Excellent

Knud Højland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a great hotel. The spa was awesome!
Stayed 3 nights in Apr 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay with castle views, bathroom was a bit small but very functional. Convenient location to take day trips from, close to restaurants and shops.
Stayed 3 nights in Apr 2024