This was my second time staying at Mukarnas Taksim, the service has really gone down in a matter of three years. The hotel is short of staff. The lady at reception kept on answering phones in the middle of our conversation without apologising. We were two families who stayed in different rooms, we had a baby with us. During check-in, we were rushed to our room as our baby was tired and was crying. Behind us, the lady at reception informed our friends that our baby was creating a lot of nuisance so she had to rush us first to our room without knowing they were our friends - not polite at all! I’ve stayed in quite a lot of hotels now, and by far this was my worst experience in terms of service. We kept on informing them that our toilet sink was blocked but no one payed any attention. In terms of what we liked during our stay, the location was a top-seller. It’s in great proximity to Taksim square with all the transportation routes (metro, bus, taxi) and the quickest to the IST airport. 5 min walk to Istiklal Street, 15 mins to Galata Tower, 20 min downhill walk to Kabatas Ferry port. A lot of restaurants and Burger King, McDonald’s, Dominos etc. The Breakfast service was AMAZING!!! 5 stars to Gozde, Ayhan whom I jokingly called Ayran (Turkeys famous yogurt drink). They really made us felt better than our stay at any other 5 star restaurant we stayed, offered us free Turkish coffee which normally costed 2 euros, always made sure our baby was comfortable and entertained us.