6/10 Okay
Avis
Travelled with group
23 Nov 2024
Liked: Staff & service, amenities
The hotel insist on offering a basement room for rental. This room should be against building code and should not be rented to guests. The sewage scent will rip you out of your sleep early morning, and if that doesn't wake you up, then the noise and food scent from the neighboring kitchen and breakfast restaurant will do so. This is all next to each other, and for some reason, when the kitchen starts operating, so too does the sewage scent. The scents all mix together.
We checked in at about midnight, went to get food, came back to the room after 1am, unpacked, showered, got some tea and got to bed at about 3am. By 7am the sewage-septic scent hit us heavily out of sleep.
We called reception. The young man who came to help, climbed up on the dresser, opened the window at the top of the room (it opens to street level -noisy) and turned on the AC in bloody winter. He says the room needs to be aired, and we have a sewage scent because WE didn't let housekeeping in to air out the room. The nerve of him; considering we checked in just a few hours ago. All sleep was done for the day.
They told us to pack up, and they would relocate us to another room later in the day after a guest checks out. We proceed to get dress, pack up, have breakfast, and might as well find a way to start our sleep-deprived day.
After that things went well. The staff is otherwise exceptionally lovely and the new room was great. These are the only reasons I did not rate them a zero.
Avis
Stayed 2 nights in Nov 2024