See all properties

Residence Inn Jackson

3.0 star property
Enjoy the indoor pool at this 3-star Jackson hotel

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn Jackson

Desk, blackout drapes, iron/ironing board, free WiFi
Lobby
Indoor pool
Exterior
Property amenity

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
126 Old Medina Xing, Jackson, TN, 38305
  • West Tennessee Healthcare Sportsplex
    5 min drive
  • The Ballpark at Jackson
    7 min drive
  • Jackson Bowling & Family Fun
    9 min drive
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    14 min drive

Room options

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Plus Executive Residency Jackson Northeast

Pool
Breakfast included
Parking included
Free WiFi
4.4 out of 5, Excellent, (855)
The price is CA $148
per night
CA $170 total
includes taxes & fees
9 Jan - 10 Jan
Best Western Plus Executive Residency Jackson Northeast

About the area

Jackson

In suburbs.Within 6 miles (10 km) of this Jackson hotel, you'll find West Tennessee Healthcare Sportsplex and The Ballpark at Jackson. Old Hickory Mall and Jackson Bowling & Family Fun are also within 6 miles (10 km).

What's nearby

  • West Tennessee Healthcare Sportsplex - 5 min drive
  • Casey Jones Village - 6 min drive
  • Union University - 6 min drive
  • The Ballpark at Jackson - 7 min drive
  • Jackson Bowling & Family Fun - 9 min drive

Getting around

  • Jackson, TN (MKL-McKellar-Sipes Regional) - 14 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Sonic Drive-In - ‬5 min drive
  • ‪Takos Borukas - ‬5 min drive
  • ‪Sonic Drive-In - ‬5 min drive
  • ‪Sonic Drive-In - ‬6 min drive

About this property

Residence Inn Jackson

Enjoy the indoor pool at this 3-star Jackson hotel
Residence Inn Jackson offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. The business-friendly Residence Inn Jackson also features barbecue grills, a fireplace in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 3-star Jackson hotel is smoke free.

  • 96 guestrooms or units
  • 4 levels
  • Built in 2000
  • Full breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
Residence Inn Jackson offers 96 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels and Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Japanese

Property amenities

Family friendly

  • Full-sized refrigerator
  • Grocery/convenience store
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM–8:00 AM

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Netflix
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jackson Residence Inn
Residence Inn Hotel Jackson
Residence Inn Jackson
Residence Inn Jackson Hotel Jackson
Residence Inn Jackson Hotel
Residence Inn Jackson Hotel
Residence Inn Jackson Jackson
Residence Inn Jackson Hotel Jackson

Residence Inn Jackson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 417 reviews" "
Rating 8 - Good. 76 out of 417 reviews" "
Rating 6 - Okay. 37 out of 417 reviews" "
Rating 4 - Poor. 16 out of 417 reviews" "
Rating 2 - Terrible. 32 out of 417 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service
The door to the room was covered in dirt. We did not really want to touch it. We used a wet wipe to make and X on the door. See attached photo. Elevators and common areas were dirty and had not been vacuumed in some time. Tile floor in unit had some kind of film on it which made it slippery! A few tiles in the bathroom were raised about 1/4 inch which made them a trip hazard. The property did not have ice available except in the unit where you had to turn on the ice maker and wait for it to make ice. Front desk staff were extremely slow and only moderately welcoming. Would definitely not recommend this hotel!
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Property is right off the highway and easy to find. The parking lot was well-lit. There is a basketball court (ball provided) on site. Staff is very friendly and helpful. The breakfast attendant DJ was great! She treats everyone like family. The breakfast buffet is well thought out with lots of extras (e.g. different flavoured cream cheeses and sauces). Would definitely visit again!
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 5 nights in Sep 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and very willing to help.
Stayed 1 night in Sep 2024

4/10 Poor

James

Business traveller
The first room I had was still being worked on. It had curtains and curtain rods laying on the table and desk. The second room, when I turned on the LED light going into the room, was flickering like a strobe light. Hallways smelled musty and were severely stained. Shower was starting to had small amounts of mold. Breakfast was not bad, but it wasn’t to a normal standard of Residence Inn. I, for many years, have only stayed at Residence Inn’s because of higher quality! I’m not sure if it’s just this particular Residence Inn or if the quality of the chain is dwindling.
Stayed 1 night in Sep 2024

10/10 Excellent

Sandria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well kept Breakfast was also really good We will be going back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Awesome!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Minnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stay was Awesome.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the two bedroom suite which was perfect for my parents and myself. We loved everything about the hotel and the room.
Stayed 1 night in Aug 2024

2/10 Terrible

Ladonna

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, it was myself, my 72 yr old mother, and 2 yr old grand baby visiting this hotel/Inn. And I included them when I booked the stay. I decided to get the king size bedroom with pullout sofa bed. The pullout sofa bed was so thin and worn out it pissed me off that Resident Inn would promote this as a piece of bed furniture. I did complain to management that morning and I was told I could be given more bedsheets to make more comfortable…it would have taken too many to make one of comfortable. We both suffer from bone and joint paint. I was also told I could not be given another room because there was none nor could I get a refund for the remaining days left we had there because Expedia was a third party.smh Now let’s talk about the towels. I could not get towels for my 2 yr old grand child to use for baths. The house keeper said she could only give me a set of 2. And on my last day, the water turn cold as I was about to take a shower. I called down to the office and asked the manager if the water ever run cold she said no??? Well she calls me back and tells me maintenance will check the broiler room to see if something is a miss down there. This has been the worst hotel/Inn I have ever stayed at. The carpet in the room was so dirty, it turned the bottom of our socks and slippers black. The tiles upon entrance were sticky. For this to be Marriott affiliate and for it to cost the money I spent for the 3 days I paid is unacceptable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in late evening on Aug 2nd and the front desk clerk was amazing! Breakfast in the morning was the exact same service. DJ was working the breakfast area and made the stay even more pleasant! I will say they are the definition of southern hospitality!
Stayed 1 night in Aug 2024

2/10 Terrible

Shigemi, Lexington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Diane, Nashville

Travelled with family
Liked: Staff & service, amenities
Very nice stay. Loved our room. Very clean. It did need some hall carpet cleaning. Staff was excellent, friendly. A reason to come back again.
Stayed 1 night in Jul 2024

10/10 Excellent

Kalisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff. Great food . Very clean.
Stayed 2 nights in Jul 2024

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this 10/10 this is where we will be staying from now on great people clean rooms pool and hot tub were excellent
Stayed 1 night in Jul 2024

6/10 Okay

Ebony

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Stayed 3 nights in Jun 2024

10/10 Excellent

Paula

Liked: Cleanliness
Stayed 1 night in Jun 2024

2/10 Terrible

Dave

What I didn't like is that expedia didn't let me know that they over booked residence inn and did not let me know! Contact me -we need to talk.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful & cordial staff.
Stayed 2 nights in Jun 2024

6/10 Okay

Dale

Liked: Staff & service, room comfort
Good hotel but needs some updating and maintenance
Good decent hotel, but not exceptional. Overall it was a fine stay, but the hotel is showing its age and the room showed some deferred maintenance issues. Just a bit weathered and not real clean. bed was comfortable and the the suite is roomy. Breakfast was average but you really don't expect a whole lot when it's included with your stay. 3 out of 5 starts for us. Lobby and common areas are very nice.
Stayed 1 night in Jun 2024

4/10 Poor

Samuel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Upon arrival we had to wait for our room because it had to be verified first that it was cleaned. We arrived around 4 pm so that was a little unusual. While we were waiting the front desk asked me if I booked the room through a third party to which I said yes. They then wanted to know how much I paid for the room which I thought was weird. After I answered she said ok we have your room ready but just so you know the cable is out in this whole area due to a storm. Which was fine but we had a friend staying in hotel close by and they said everything was working normal. The room itself looked like it had been cleaned well but you can tell the carpets are old as they were stained. Later that night upon returning from dinner we walked towards the elevator and hit a strong smell of marijuana. It was pretty prevalent not only there but on our floor as well. Finally we got to bed around 10 pm but we were woken up numerous times by someone playing loud music and numerous doors slamming. For the price we paid I expected better, we had a horrible nights sleep. Next time I am in this area I won't be staying here again.