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Hilton Garden Inn Jacksonville

3.0 star property
3-star hotel perfect for exploring Jacksonville

Choose dates to view prices

Photo gallery for Hilton Garden Inn Jacksonville

Terrace/patio
Exterior
Lobby
Bar (on property)
Pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Room service
  • Breakfast available
  • Bar
  • Pool
  • 24/7 front desk

Explore the area

Map
1016 Jacksonville Parkway, Jacksonville, NC, 28540
  • Jacksonville Commons
    ‪11 min walk‬
  • Coastal Carolina Community College
    ‪4 min drive‬
  • Carolina Forest Park
    ‪5 min drive‬
  • Jacksonville, NC (OAJ-Albert J. Ellis)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks & Snacks)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Restaurant

Courtyard Jacksonville

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (789)
The price is CA $175
per night
CA $198 total
includes taxes & fees
26 Feb - 27 Feb
Courtyard Jacksonville

About the area

Jacksonville

Heart of Jacksonville.Within a 5-minute walk of the hotel, you'll find Richard Ray Park and Challenge Course Park. Also, Jacksonville Commons is within half a mile (1 km) and Coastal Carolina Community College is within 2 miles (3 km).

What's nearby

  • Coastal Carolina Community College - 4 min drive
  • Jacksonville Mall - 5 min drive
  • Onslow Memorial Hospital - 6 min drive
  • Camp Lejeune Main Gate and Visitor Center - 10 min drive
  • Marine Corps Air Station New River - 11 min drive

Getting around

  • Albert J. Ellis Airport (OAJ) - 27 min drive

Restaurants

  • ‪Chick-fil-A - ‬9 min walk
  • ‪Old Chicago - ‬17 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Golden Corral - ‬4 min drive

About this property

Hilton Garden Inn Jacksonville

3-star hotel perfect for exploring Jacksonville
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Jacksonville. Self parking is free.

This 3-star Jacksonville hotel is smoke free.

  • 128 guestrooms or units
  • 5 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2017
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Jacksonville offers 128 accommodations with safes and complimentary toiletries. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 4.95 per night), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9.95 for adults and USD 6.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Swimming pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Towels

Food and drink

  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Pool access available from 9 AM to 10 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Jacksonville
Hilton Garden Jacksonville
Hilton Garden Inn
Hilton Garden Inn Jacksonville Hotel
Hilton Garden Inn Jacksonville Jacksonville
Hilton Garden Inn Jacksonville Hotel Jacksonville

Hilton Garden Inn Jacksonville Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 389 out of 599 reviews
Rating 8 - Good. 126 out of 599 reviews
Rating 6 - Okay. 44 out of 599 reviews
Rating 4 - Poor. 24 out of 599 reviews
Rating 2 - Terrible. 16 out of 599 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2024

10/10 Excellent

Naghmeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa, Lynchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great food.
Stayed 1 night in Oct 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Stacie

Stayed 4 nights in Oct 2024

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This modern property is very accessibility friendly for older adults interested in visiting the area.
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, and the property is spotless!
Stayed 2 nights in Oct 2024

8/10 Good

Cordelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Rebecca, New Castle

Travelled with pets, Travelled with partner
Liked: Amenities
Had a pet fee that didn’t match the booking. Was more expensive and was basically told tough. The front desk host was very abrupt about it. Any good business would have given the customer the benefit. He did not which turned me off instantly to the check in process. The room was ok but the floor was absolutely TERRIBLE!!!! We had to wear shoes and our socks were black by the time we walked from the shower to the bed. The lighting could have been softer vs institutional. The in house shampoo, conditioner and soaps were very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

10/10 Excellent

Tiana

Stayed 2 nights in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camp Lejeune Family Visit
Great staff and service
Stayed 2 nights in Sep 2024

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2024

8/10 Good

Zaida

Stayed 1 night in Aug 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Lisa, Attleboro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Our room was near elevator so not as quiet as we liked. There was no internet at the property. They did offer another property but there was only one room available and our family was gathering there from out of town so we didn’t want to separate from them. We used a hot spot from our phone and it took a lot longer to get work done as it was a slow connection. We ended up trying to get sleep when the fire alarm went off and we had to evacuate. (No fire) you would think they would offer something for the inconvenience but nothing was offered except a bottle of water. If they made an attempt to make things right I would not be writing this review. We travel to Jacksonville at least 4 times a year and there are MANY choices in the area. Will chose elsewhere. The restaurant, staff and grounds were very nice. Indoor pool was extremely small.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Price matches the hotel. It’s not perfect but probably the best on in the area
Stayed 4 nights in Aug 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, the smell of curry is really strong. But it was a great stay.
Stayed 2 nights in Aug 2024

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of your staff members was rude
We arrived at 3:30 (my Hotels.com itinerary specifically said our check in was at 3pm) and to our surprise, the room was not ready. There were 2 people at the front desk, a man and a woman- I unfortunately did not catch their names. The woman was very apologetic and sincere, while the man rudely pointed to the sign on the wall to us and said "just so you know, check in is at 4pm" That statement right there irritated both my husband and myself since my itinerary CLEARLY said check in was at 3pm. Normally, we wouldn't get upset about a simple mistake like that (hey no problem at all, we will grab a bite to eat and come back after 4pm). But it was the shear tone that the man said this to us that irked us to the core. It felt like he was trying to tell us that we weren't "worthy" of staying at this hotel because of not seeing that sign. Then a moment later, that same man moved over to the other side of the counter and very politely and enthusiastically greeted an airline crew and checked them in (meanwhile, this is still before 4pm). So we decided to just leave and grab some dinner. When we came back, the nice woman that tried to check us in earlier was no longer at the counter, but the rude man was, so I showed him the screenshot of my itinerary and said "just so YOU know, it WAS on my itinerary that check in was at 3pm". He didn't even apologize, but he changed his tone with us and then checked us in. I doubt we will be back to this hotel on our next stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vonkisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

10/10 Excellent

Thaiz

Stayed 1 night in Jul 2024