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Holiday Inn Express and Suites Jacksonville East by IHG

2.5 star property
Jacksonville hotel in Arlington area

Choose dates to view prices

Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

Premium bedding, pillowtop beds, in-room safe, desk
Free daily buffet breakfast
Exterior
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Combined shower/tub, free toiletries, hair dryer, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
53 Jefferson Road, Jacksonville, FL, 32225
  • University of North Florida
    ‪5 min drive‬
  • St. Johns Town Center
    ‪7 min drive‬
  • Jacksonville Cruise Terminal
    ‪12 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Jacksonville

Arlington stay.Your stay at this Arlington hotel places you within 3 miles (5 km) of Regency Square Mall and Jacksonville Arboretum and Gardens. St. Johns Town Center and Florida State College - South Campus are also within 6 miles (10 km).

What's nearby

  • University of North Florida - 5 min drive - 6.3 km
  • St. Johns Town Center - 7 min drive - 8.2 km
  • EverBank Stadium - 11 min drive - 11.8 km
  • Jacksonville Cruise Terminal - 12 min drive - 13.6 km
  • Mayo Clinic Florida - 13 min drive - 17.9 km

Getting around

  • Jacksonville Station - 23 min drive
  • Jacksonville International Airport (JAX) - 23 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Hook Fish & Chicken - ‬9 min walk
  • ‪Dick's Wings & Grill - ‬10 min walk
  • ‪Denny's - ‬8 min walk

About this property

Holiday Inn Express and Suites Jacksonville East by IHG

Jacksonville hotel in Arlington area
Holiday Inn Express and Suites Jacksonville East by IHG offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express and Suites Jacksonville East by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

  • 101 guestrooms or units
  • 4 levels
  • Built in 2007
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • 1 conference room
Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Languages

English, Filipino, Russian, Spanish

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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open in March and close in November.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Holiday Inn Express and Suites Jacksonville East by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1004 reviews
Rating 8 - Good. 281 out of 1004 reviews
Rating 6 - Okay. 116 out of 1004 reviews
Rating 4 - Poor. 71 out of 1004 reviews
Rating 2 - Terrible. 48 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service
I love the fact that my family had a lot of room.
Stayed 1 night in Mar 2025

10/10 Excellent

Lea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fast and friendly. Clean! Comfortable. Breakfast was very good, lots of options.
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convient to our cruise ship
Stayed 1 night in Feb 2025

8/10 Good

ShaQuana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It is with deep regret...

God's Gracious Morning. I am up at 5:39am writing this review. I want to start by saying that I've stayed at an IHzg hotel in Oneonta, NY which was amazing from top to bottom. So I was like great we'll stay at 1 the day b4 our cruise in FL. (We had 3 rooms-12ppl) Where do I start. We walked into a cold lobby to check in but that could've just been us coming from outside. Got there and rooms weren't ready no problem wait wasn't long. When we got to room we knew why. The rooms smelled like stale, dry, moldy, water and cigarettes - non smoking hotel btw. In my room the cushions on the couch were torn and the cotton was coming out. Those were the first 2 things I reported to front desk (the lady was great btw). Nothing they could do about smell but maintenance came and changed couch cushions only for him to say couch linens weren't changed - SMDH). We endured only staying for 1 night. Next Bathtub stopper wouldn't stay up so when you took shower the dirty water didn't drain from tub left soapy scum around tub. Went down to front desk she gave my a bottle of cleaner and rag for tub. Came up cleaned tub and was like only 1 night. We were on 2nd floor and it sounded like there were 100 kids just running back and forth until about 2am, needless to say we complained about 4 times to front desk I had to go down the 1st 2 times because phone didnt work. The tv also didn't work they came and fixed both they said kids play with phone and make prank calls and tv needs to be reset.
Stayed 1 night in Feb 2025

10/10 Excellent

Olivia

Stayed 1 night in Feb 2025

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

The front desk attendant Darren was extremely friendly and helpful. He set the tone for a great experience. The hotel was clean and inviting. The room was spacious and very clean. Amenities such as shampoo and conditioner were plentiful. We were allowed a late check out at no extra charge. I would definitely stay here again.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort

Expected better but ok.

The amenities were quite sparse. No hairdryer in room and they seemed annoyed when I requested one. Sheets for fold-out bed were thrown loosely into bad that made them seem unwashed. Mattress cover was in vad shape, shredded in places.
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and doors in disrepair. In-room safe was floating on the closet floor, unsecured and w/o power. Informed the desk; no Maintenace dept on weekends.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adriana

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Amenities
Easy parking and clean lot
Stayed 1 night in Jan 2025

8/10 Good

Swetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to highway, very good breakfast is served
Stayed 1 night in Dec 2024

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jasmine

Stayed 1 night in Jan 2025

8/10 Good

Denise

Stayed 1 night in Jan 2025

10/10 Excellent

Jimell, Albany

Business traveller
Liked: Amenities, property conditions & facilities
All was well
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn Jacksonville

This Holiday inn was very clean! The front desk staff were so friendly and accommodating. The breakfast selection was awesome.
Stayed 2 nights in Jan 2025

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Christine

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Kathleen Julia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The people working there were friendly and nice. Our room had stuff in it, left by previous occupants. We had a dead cockroach in our bathroom on 2 different days (at least they were dead). Some outlets didn't work. Pretty good breakfast. Convenient location.
Stayed 4 nights in Jan 2025

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Daritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brandi

Stayed 1 night in Jan 2025

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Shera

Travelled with family, Travelled with family and small children
Liked: Cleanliness
I was disappointed that their pancake machine was not in service and they did not make fresh oatmeal.
Stayed 1 night in Jan 2025