I recently had the misfortune of booking two hotels through Expedia and Hotels.com for a family trip, and the experience was nothing short of a nightmare.
Despite booking two rooms for four people, they claimed to have only one room available. Although I was traveling with my sister and her child, the situation was far from ideal. The next day, despite handing in passports for both rooms, I discovered that the second room for my sister had never been checked in.
Contacting Expedia for assistance proved futile, as they washed their hands of the matter, leaving me wondering what exactly they do for their significant cut of room fees. The lack of support and resolution from Expedia and Hotels.com has left me deeply dissatisfied and questioning their commitment to consumer protection, especially when it comes to international travel.
In summary, my experience with Expedia and Hotels.com was marred by safety concerns, booking errors, and an utter lack of support when seeking refunds. I strongly caution fellow travelers to think twice before entrusting their accommodation arrangements to these platforms, as my ordeal raises serious doubts about their commitment to customer satisfaction and safety.