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Grand Mercure Jakarta Kemayoran

5.0 star property
5-star luxury hotel near Jakarta International Expo, connected to a shopping center

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Photo gallery for Grand Mercure Jakarta Kemayoran

Indoor pool, outdoor pool
Lobby sitting area
Exterior
Exterior
Executive Suite, 1 King Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available
  • Parking included
  • Gym

Explore the area

Map
Jl H Benyamin Sueb Kav B-6, Superblok Mega Kemayoran, Jakarta, Central Jakarta, 10610
  • Jakarta International Expo
    ‪15 min walk‬
  • Pasar Baru
    ‪17 min walk‬
  • Jakarta Cathedral
    ‪4 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Single Beds

  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed

Business Suite, 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

DoubleTree by Hilton Jakarta Kemayoran

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (32)
The price is CA $91
per night
CA $110 total
includes taxes & fees
20 Feb - 21 Feb
DoubleTree by Hilton Jakarta Kemayoran

About the area

Jakarta

Heart of Jakarta.Your stay at this Central Jakarta hotel places you within 3 miles (5 km) of Jakarta International Expo and Mangga Dua Square. Also, ITC Cempaka Mas is within 3 miles (5 km) and Jakarta History Museum is within 6 miles (10 km).

What's nearby

  • Jakarta International Expo - 15 min walk
  • Pasar Baru - 17 min walk
  • Istiqlal Mosque - 5 min drive
  • Mangga Dua Square - 6 min drive
  • National Monument - 8 min drive

Getting around

  • Pulomas LRT Station - 9 min drive
  • Jakarta Kemayoran Station - 18 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 39 min drive

Restaurants

  • ‪Food Court MGK - ‬2 min walk
  • ‪Tokyo Belly - ‬13 min walk
  • ‪Warung Kopi Bubung - ‬11 min walk
  • ‪Fore Coffee - ‬13 min walk
  • ‪RM Sederhana Mediterania Palace Kemayoran - ‬12 min walk

About this property

Grand Mercure Jakarta Kemayoran

5-star luxury hotel near Jakarta International Expo, connected to a shopping center
Grand Mercure Jakarta Kemayoran offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a health club, and a hot tub are also featured at the luxury Grand Mercure Jakarta Kemayoran. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 505 guestrooms or units
  • 27 levels
  • Meeting rooms
  • Built in 2015
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Childcare (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Mercure Jakarta Kemayoran offers 505 accommodations with fireplaces and minibars. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, French, Indonesian, Japanese

Property amenities

Family friendly

  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 35000 per stay)
  • RV/bus/truck parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 165000 for adults and IDR 99825 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Premium channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Fireplace
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 165000 for adults and IDR 99825 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one way)
  • Valet parking fee: IDR 35000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Kemayoran Hotel
Grand Mercure Jakarta Kemayoran
Grand Mercure Kemayoran
Grand Mercure Jakarta Kemayoran (opening October 2015)
Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Jakarta Kemayoran Jakarta
Grand Mercure Jakarta Kemayoran Hotel Jakarta

Grand Mercure Jakarta Kemayoran Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 208 out of 420 reviews
Rating 8 - Good. 149 out of 420 reviews
Rating 6 - Okay. 34 out of 420 reviews
Rating 4 - Poor. 18 out of 420 reviews
Rating 2 - Terrible. 11 out of 420 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

MAN MAN JOULES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing can do around the place
Stayed 2 nights in Aug 2024

4/10 Poor

Lars

Business traveller
Liked: Cleanliness
Disliked: Staff & service
For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality. Room service is very poor. I got Pasta Alfredo without chicken... But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!! We brought business partners and it was simply embarrasing.
Stayed 3 nights in Sep 2024

4/10 Poor

Ryan

Business traveller
Disliked: Cleanliness, staff & service
Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia. Check-in me smoking room where I booked non-smoking and the whole room is very smelly. I was greeted with small Cockroaches
Stayed 1 night in Aug 2024

10/10 Excellent

WING YAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

4/10 Poor

MOHD ASWADI

Business traveller
Disliked: Room comfort
Place not for me. Sorry. Bad experience.
Poor and late receptionist service. Check in is late. Giving wrong room. Change room and charge extra to customer.
Stayed 3 nights in May 2024

8/10 Good

Jozsef

Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.
Stayed 3 nights in Apr 2024

6/10 Okay

Kok Chor

Business traveller
Disliked: Staff & service
Check in counter staff was half day dreaming. Don't know what they ask? Make mistakes. Ask me to rate my stay in hotel even before I checked in. The staff cannot recognise her guest. Check out the same too, never close my pending deposits, I must remind her. Address my surname but spoke to me in Bahasa, no initiative, slow like sloth, no energy, lack of zeal to serve... Probably they blame it on their fasting. Breakfast almost empty at 0830am., never replenish food, coffee machine is half working, can only grind and prepare quarter cup of coffee.
Stayed 2 nights in Mar 2024

6/10 Okay

Arthur A T

Disliked: Cleanliness, staff & service, room comfort
Tired and Bored hotel staff
Stayed 2 nights in Mar 2024

6/10 Okay

Alok, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities
Service levels could be improved. Gym area a bit run down too
Stayed 1 night in Mar 2024

2/10 Terrible

adam

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah, Fishers Landing

Business traveller
Liked: Staff & service, property conditions & facilities
Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

David

Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with family
Liked: Amenities
The staff is good . Only thing is , we booked supposed to be a week after but due to emergency, my father in law died , they don’t want to refund , hope at least there’s some consideration when it comes to this situation.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jawad, Noaim

Stayed 6 nights in Dec 2023

2/10 Terrible

Kok Chor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.
Stayed 2 nights in Dec 2023

10/10 Excellent

muhammad

Stayed 4 nights in Nov 2023

6/10 Okay

Yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent rooms and check in lobby. The walls however are very thin. You can hear your neighbour’s conversations clearly.
Stayed 3 nights in Nov 2023

8/10 Good

Steve

Stayed 2 nights in Oct 2023

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Nice ambience Well trained staff Large and clean room Nice food choices
Stayed 4 nights in Sep 2023

8/10 Good

Lee Lee

Stayed 5 nights in Sep 2023

8/10 Good

Clemence

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not my favorite hotel anymore
I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kok Chor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet away from heavy traffic and very close to my partner's office.
Stayed 2 nights in Sep 2023