Ratings based on 329 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 30, 2024 on Expedia
Nice, spacious hotel with staff willing to help with the best they can
Comment from Hotel Management
Oct. 14, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear AhmedWe very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A traveller
Posted Aug. 29, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear badr,We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A traveller
Posted May 29, 2024 on Expedia
The property is centrally located and quite nice, rate is reasonable and excellent breakfast option.
The bathroom needs updating and sprucing up a bit. Apart from that it is a super nice hotel to stay at. Amazing staff and very helpful.
Comment from Hotel Management
Jun. 1, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear ShantaWe very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercurely Yours,
by A traveller
Posted May 26, 2024 on Expedia
Very easy going place, everyone there is really nice. And work hard to provide good service.
Comment from Hotel Management
May 28, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear MIKOL ANDREW,We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercurely Yours,
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Christian,We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercurely Yours,Teuku Rusiansyah - General Manager
by A traveller
You won't regret staying in Mercure.
Posted Mar. 4, 2024 on HotelsHad our stay for more than 2 weeks there during my Jakarta trip meeting my family in town. We had great stay in Mercure. The service was excellent, all staffs are friendly. House keeping team did fantastic job helping in cleaning our room. Overall, it is recommended staying in Mercure and you won't regret it. Excellent !!
Comment from Hotel Management
Mar. 13, 2024 by Teuku Rusiansyah - General Manager, Hotel Management
Dear RudyWe very much appreciate your comments regarding your stay at the Mercure Jakarta kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercurely Yours,Teuku Rusiansyah - General Manager
by A traveller
JAKARTA JULY 2023
Posted Aug. 1, 2023 on HotelsNice hotel in a good location.
Staff were all very friendly and helpful.
Some aspects of the hotel are looking slightly dated now but everything worked.
Comment from Hotel Management
Aug. 5, 2023 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Simon,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay at our hotel, and we appreciate your kind comments about our good location and friendly and helpful staff.We take note of your observation about some aspects of the hotel looking slightly dated, and we will certainly consider it as we continuously work towards enhancing our facilities.Your satisfaction is of utmost importance to us, and we are glad to know that everything worked well during your stay.If there is anything else you would like to mention or if you have any suggestions for improvement, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,
by A traveller
Posted Aug. 15, 2022 on Expedia
The staff was kind and helpful. Lots of amenities around the hotel which makes it easier.
Comment from Hotel Management
Sep. 4, 2022 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Mr Khairil Umar,Thank you for taking the time and effort to write your experience regarding your recent stay at Mercure Jakarta Kota.We are extremely happy to know that you had such a great stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to welcoming you back in the future.Sincerely,Teuku Rusiansyah - General Manager
by A traveller
Standard hotel and location
Posted Jun. 27, 2022 on HotelsLocation is good for night tourism, but the hotel is quite old, can be seen from room furniture, sanitary, etc. Also they only have 1 access which regulated by odd-even traffic policy.
Friendly staff, only they cannot give any late check-out.
Stay in the non-smoking level but still can smell the cigarette smoke on corridor or other places.
Comment from Hotel Management
Jul. 3, 2022 by Teuku Rusiansyah - General Manager, Hotel Management
Dear Valued Guest,
Thank you so much for having stayed with Mercure Jakarta Kota and taking the time to write your feedback.
I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know.
However, I am glad that you had a good experience at our hotel in overall.
Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future.
Sincerely
Teuku Rusiansyah - General Manager