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Mercure Jakarta Simatupang

4.0 star property
4-star hotel near Cilandak Town Square

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Photo gallery for Mercure Jakarta Simatupang

Indoor pool, outdoor pool
Exterior
Reception
Buffet
Privilege, Room, 1 King Bed | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

Map
Jl R A Kartini No 18, Lebak Bulus, Jakarta, Jakarta, 12440
  • Pondok Indah Mall
    ‪3 min drive‬
  • Gandaria City Mall
    ‪6 min drive‬
  • Ragunan Zoo
    ‪7 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

8 bedrooms, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

8 bedrooms, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Jakarta

Cilandak stay.Your stay at this Cilandak hotel places you within 2 miles (3 km) of Cilandak Town Square and Pondok Indah Golf and Country Club. Also, Pondok Indah Mall is within 3 miles (5 km) and Gandaria City Mall is within 6 miles (10 km).

What's nearby

  • Pondok Indah Mall - 3 min drive - 3.1 km
  • Cilandak Town Square - 4 min drive - 3.4 km
  • Gandaria City Mall - 6 min drive - 5.9 km
  • Blok M Square - 7 min drive - 6.9 km
  • Ragunan Zoo - 7 min drive - 7.2 km

Getting around

  • Pondok Betung Station - 5 min drive
  • Lebak Bulus Grab Station - 8 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 39 min drive

Restaurants

  • ‪Bubur Ayam Bandung Dadang - ‬7 min walk
  • ‪Graffiti Restaurant - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪Cuppa Coffee Inc - ‬3 min walk
  • ‪Inul Vizta - ‬5 min walk

About this property

Mercure Jakarta Simatupang

4-star hotel near Cilandak Town Square
Mercure Jakarta Simatupang offers its guests a children's pool, an indoor pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 4 meeting rooms. A rooftop terrace, spa services, and a garden are also featured at the business-friendly Mercure Jakarta Simatupang. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Jakarta hotel.

  • 232 guestrooms or units
  • 18 levels
  • 2 bars or lounges
  • Built in 2012
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Mercure Jakarta Simatupang offers 232 air-conditioned accommodations with espresso makers and safes. 50-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Indonesian

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 157,300 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 157300 per person
  • Airport shuttle fee: IDR 399000 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jakarta Mercure
Jakarta Simatupang
Mercure Jakarta
Mercure Jakarta Simatupang
Mercure Simatupang
Mercure Simatupang Hotel
Mercure Simatupang Hotel Jakarta
Mercure Simatupang Jakarta
Simatupang
Simatupang Jakarta
Mercure Jakarta Simatupang Hotel

Mercure Jakarta Simatupang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 83 out of 238 reviews
Rating 8 - Good. 102 out of 238 reviews
Rating 6 - Okay. 42 out of 238 reviews
Rating 4 - Poor. 5 out of 238 reviews
Rating 2 - Terrible. 6 out of 238 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Afzal

Business traveller
Disliked: Staff & service
Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.
Stayed 2 nights in Dec 2024

6/10 Okay

May Lin

Business traveller
Location
Stayed 2 nights in Feb 2025

4/10 Poor

Ng

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

What went wrong with Mercure simatpang Jakarta

So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily
Probably missing the point of a safe if you can run off with it !!!!!!!! But regardless it didn’t work so useless
Stayed 3 nights in Feb 2025

10/10 Excellent

Jayakumar

Stayed 5 nights in Jan 2025

2/10 Terrible

Spencer

Stayed 1 night in Dec 2024

10/10 Excellent

Sondang Meyhwa Angeline, Jagakarsa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and well-maintained. The staff are also attentive to our requests. I, frankly speaking, had enjoyable and pleasant stay and hope to come back whenever time permits. Thanks Team…
Stayed 6 nights in Nov 2024

6/10 Okay

Arsalan

Stayed 3 nights in Nov 2024

10/10 Excellent

Ibrahem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N/A

N/A
Stayed 6 nights in Oct 2024

10/10 Excellent

Hanzel Hartley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Chee Punn

Business traveller
Liked: Staff & service
Disliked: Cleanliness

Room cleaniness terrible!

1st time stayed in this hotel but it was terrible experience. I found 2 small crockcoach inside my room!
Stayed 2 nights in Aug 2024

6/10 Okay

doo hyun, Pickering

Liked: Staff & service
Overall it was ok
Stayed 4 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and service
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Staff & service
The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.
Stayed 2 nights in Jan 2024

2/10 Terrible

Robin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I think the hotel is dated needs to revamp.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Hotel is OK a bit run down. Found stains on the chair, and the shower tray also looks stain and worn down. Asked for extra mineral water, they said it's chargeable and I said OK, but it never came up. Bed is a bit hard as well. I guess you get what you pay for.
Stayed 2 nights in Sep 2023

6/10 Okay

clive

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

wake up!

have been before. arrived late night - asked the desk staff for an early morning call (flight to catch). the person understood and pressed some buttons and confirmed. No one woke me - luckily i set my phone alarm. this should NOT happen
Stayed 1 night in Mar 2023

8/10 Good

Dwipa

Stayed 2 nights in Mar 2023

8/10 Good

Dwipa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I stay there after my surgery and they are very helpful stuff abd I feel so relax to enjoy my recovery there. The location near by hospital and restaurant as well.
Stayed 2 nights in Mar 2023

10/10 Excellent

Dorron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Feb 2023

10/10 Excellent

Stephen

10/10 Excellent

Dorron

Liked: Cleanliness, staff & service, amenities
very good
Stayed 1 night in Nov 2022

6/10 Okay

LIANGYOU

Business traveller
Liked: Staff & service
Was disappointed this time round. Round was 817, the flooring at the toilet entrance was in bad shape, which could injure someone. The shower pressure was very low and the room has a smell when I entered
Stayed 1 night in Sep 2022

10/10 Excellent

Tanty

Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
We booked a non smoking room. Although the room had been upgraded and claimed as a non smoking room, but the it still smelt in the room and in the lift.
Stayed 1 night in Mar 2021