Palm Crest has everything to be a 5 stars accommodation but how they operate right now is only, in our standard, a 2 stars accommodation. And here is why, in our 10 nights stay I sent them 2 emails saying that we would be arriving at 2pm, at 2 pm we were there and nobody was there to welcome us, I emailed them, no reply, texted them, no reply, called them, waited 2 minutes on hold and then I was told somebody would arrive in 45 minutes. This made us frustrated as I alerted them to the time we were checking in, but ok. At 3pm a boy arrive, he opened the gate and our unit, unfortunately he didnāt give us a tour, showed how the unit operated, or gave us any instructions or at least showed us where the laundry was. Later on, with our neighbors we found that that nobody got a tour, we always stay in Vilas like this in the Caribbean and we always received a tour, something for sure they could improve. The unit is great, everything that you need to relax, spacious, great view. The kitchen needs help, no mixing bowl, I made salads in a cooking pot as I had no other choice, it was unfortunate that everything smelled like eggs, we are vegan, so to get a cup smelling like eggs was absolutely disgusting! The cleaning could be better, there was a dirty towel in the bathroom cabinet, which smelled, the kitchen could be cleaned way better as the cabinets were dusty and had crumbled food left there. In the kitchen, they should add LEDS lights above the cooktop, it is very dark and hard to se