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Shangri-La Jeddah

5.0 star property
Family-friendly 5-star hotel near Red Sea Mall

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Photo gallery for Shangri-La Jeddah

Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Apartment, 1 Bedroom | Living area
Exterior
Sundeck

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Breakfast available
  • Spa
  • Gym

Explore the area

Map
Burj Assila, Corniche Road, Jeddah, Jeddah, 23611
  • Jeddah Corniche
    ‪11 min walk‬
  • Red Sea Mall
    ‪11 min walk‬
  • King Abdul Aziz Road
    ‪13 min walk‬
  • Jeddah (JED-King Abdulaziz Intl.)
    ‪23 min drive‬

Room options

View all photos for Horizon Suite Sea View King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea View King

  • 118 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Single Beds, City View

  • 53 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Sea View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed, City View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Single Beds, Sea View

  • 52 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Suite City View King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite City View King

  • 118 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Two Bedroom Suite King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Two Bedroom Suite King

  • 169 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Minibar, in-room safe, individually decorated, individually furnished

Apartment, 1 Bedroom

  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Suite Sea and City View Twin

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea and City View Twin

  • 118 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Suite City View Twin

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite City View Twin

  • 118 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Suite Sea View Twin

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea View Twin

  • 118 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Apartment One Bedroom

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Apartment One Bedroom

  • 160 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Suite Sea and City View King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea and City View King

  • 118 sq m
  • Sleeps 4
  • 1 King Bed

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Exterior

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  • Parking included
  • Free WiFi
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About the area

Jeddah

City center stay.Within a 15-minute walk of this Ash Shati hotel, you'll find Red Sea and Jeddah Corniche. Also, Red Sea Mall is within half a mile (1 km) and King Abdul Aziz Road is within 2 miles (3 km).

What's nearby

  • Jeddah Corniche - 11 min walk
  • Red Sea Mall - 11 min walk
  • Floating Mosque - 4 min drive
  • DAMAC Al Jawharah Tower - 8 min drive
  • Mall of Arabia - 10 min drive

Getting around

  • King Abdulaziz International Airport Station - 25 min drive
  • King Abdulaziz Intl. Airport (JED) - 23 min drive

Restaurants

  • ‪Niyyali — نيّالي - ‬2 min walk
  • ‪هيف وكيف كافيه - ‬11 min walk
  • ‪Copa - ‬1 min walk
  • ‪Twice - ‬3 min walk
  • ‪عصير قصب البركة - ‬2 min walk

About this property

Shangri-La Jeddah

Family-friendly 5-star hotel near Red Sea Mall
Shangri-La Jeddah offers its guests a full-service spa, an outdoor pool, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, 10 meeting rooms, and coworking spaces. Event space at this hotel measures 431 square feet (40 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a terrace are also featured at the luxury Shangri-La Jeddah. Self parking is free.

This 5-star Jeddah hotel is smoke free.

  • 220 guestrooms or units
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Built in 2021
  • Kid's club (free)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
Shangri-La Jeddah offers 220 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Smart televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Jeddah hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

Arab (Sign language), Arabic, English

Property amenities

Family friendly

  • Children's club
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Secured covered valet parking on site (SAR 75 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: SAR 145 for adults and SAR 72.5 for children
  • 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 46-inch Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Jeddah

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 145 for adults and SAR 72.5 for children
  • Covered valet parking fee: SAR 75 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Property Registration Number 10001796

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Shangri-La Jeddah Hotel
Shangri-La Jeddah Jeddah
Shangri-La Jeddah Hotel Jeddah

Shangri-La Jeddah Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 18 reviews
Rating 8 - Good. 1 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 5 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

8.4/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hatem

Stayed 1 night in Sep 2024

8/10 Good

Anas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t happy with arrival experience the rest is great
Stayed 1 night in Jul 2024

10/10 Excellent

Hashem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Yakhoub

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Sultan

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Saudi so far
The best hotel in Saudi so far. The only downside they don’t have free valet parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Adil

Stayed 1 night in Sep 2023

4/10 Poor

Faisal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
Not a 5 star service ...overpriced for what you get
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Best building , WORST service
A hotel is more than a nice building and comfortable rooms , its about feeling welcomed and taken care of . In this luxury establishment the staff are not trained in hospitality at all . Their pool is not attended by staff. The staff charges for things we didn't use such as laundry and breakfast for young kids (even though they told us the kids are free of charge) . Even though , I tired to air my frustration to the manager , nothing is resolved . Above the awful stay , when we checked out , the. staff didn't even ask the standard " how was your stay?" What shame
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst hospitality experience , never again
The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time . When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !! The horror show continued in many occasions including : - While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated - The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open . - The TV in all rooms were scrambled in middle of an important match my kids were looking forward to - The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry . Worst hospitality experience , never again
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
UTERLY Disappointing
While i was much looking forward to stay at the hotel with my family . We had our experience ruined before setting foot in our rooms . While my original booking asked to be in the same floor for 3 rooms in which two are connected (for the kids) . As soon as we arrived and asked about the arrangement we asked for and was confirmed with the guest services the day of our booking , we were surprised that that won’t be possible . Instead of trying to accommodate our needs with the same rates we booked with , they Forcibly upgraded us to a higher tier room and charged us the difference of the upgrade which amounted to more then 10,000 SAR !!! The real slap in the face was when I tried to air my frustration to the manager about this ludicrous forced upgrade due to guest services incompetence. The manager who promised to find a way to resolve this , his answer was a 12 piece box of chocolate and a letter . The manager then told us that the breakfast will be on the house . When me and the family went to breakfast the next day , we were surprised that we had to pay full . over that , when I was in the pool , I stayed there for two hours and NO STAFF was there to ask if I needed water or anything to drink. I. had to leave the pool because I was dehydrated and no one was serving us
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Ghazi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
exceptional stay
Was nice and comfortable stay of 2 nights with great view of the formula 1 at jeddah and sea , Great breakfast with multiple options and helpful waiters,
Stayed 2 nights in Mar 2022

10/10 Excellent

MAJED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفخامة التي تبحث عنها تجدها بشنغريلا
اقامة مميزة جدا وتجربة فريدة من نوعها
Stayed 1 night in Mar 2022