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Orient by Isrotel exclusive

5.0 star property
5-star luxury hotel near Western Wall

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Orient by Isrotel exclusive

Orient City View Suite | View from room
Sundeck
Minibar, in-room safe, blackout drapes, free WiFi
Orient Garden Room | View from room
Hallway

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available

Explore the area

Map
3 Emek Refaim St, Jerusalem, 91999
  • Jaffa Gate
    17 min walk
  • Mamilla Mall
    18 min walk
  • Mount Zion
    18 min walk
  • Tel Aviv (TLV-Ben Gurion)
    54 min drive

Room options

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Templer Executive Room

Templer Executive Room

Templer Executive Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Garden Room

Orient Garden Room

Orient Garden Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient City View Suite

Orient City View Suite | Living room

Orient City View Suite

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient City View Room

Minibar, in-room safe, blackout drapes, free WiFi

Orient City View Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient Old City View

Minibar, in-room safe, blackout drapes, free WiFi

Orient Old City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient Suite

Orient Suite

Orient Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Templer Deluxe Room

Templer Deluxe Room

Templer Deluxe Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Room

Minibar, in-room safe, blackout drapes, free WiFi

Orient Room

  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the area

Jerusalem

Central Jerusalem getaway .You'll be steps from The First Station and within a 10-minute walk of Montefiore Windmill with a stay at this Emek Refaim hotel. Mishkenot Sha’ananim and Sultan's Pool are also within half a mile (1 km).

What's nearby

  • Jaffa Gate - 17 min walk
  • Mamilla Mall - 18 min walk
  • Church of the Holy Sepulchre - 2 min drive
  • Al-Aqsa Mosque - 4 min drive
  • Western Wall - 5 min drive

Getting around

  • Jerusalem Biblical Zoo Station - 18 min drive
  • Yekuti'el Adam Station - 21 min drive
  • Ben Gurion Airport (TLV) - 54 min drive

Restaurants

  • ‪התחנה הראשונה - ‬3 min walk
  • ‪Birma Coffee - ‬4 min walk
  • ‪Fiori (פיורי ירושלים) - ‬3 min walk
  • ‪הבוטקה - ‬6 min walk
  • ‪Hummus Abu Shukri - ‬9 min walk

About this property

Orient by Isrotel exclusive

5-star luxury hotel near Western Wall
Orient by Isrotel exclusive offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 7535 square feet (700 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a rooftop terrace are also featured at the luxury Orient by Isrotel exclusive. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Jerusalem hotel.

  • 243 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Orient by Isrotel exclusive offers 243 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Languages

Arabic, English, French, Hebrew, Russian, Spanish

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per day)
  • Valet parking on site (USD 30 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 35 for adults and USD 35 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Espresso maker
  • Minibar

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • The outdoor pool opens for the season in April.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Orient Jerusalem
Orient Hotel Jerusalem
Orient by Isrotel exclusive Hotel
Orient by Isrotel exclusive Jerusalem
Orient by Isrotel exclusive Hotel Jerusalem

Orient by Isrotel exclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 610 reviews" "
Rating 8 - Good. 134 out of 610 reviews" "
Rating 6 - Okay. 29 out of 610 reviews" "
Rating 4 - Poor. 17 out of 610 reviews" "
Rating 2 - Terrible. 19 out of 610 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2024

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, let down by breakfast service
The Orient is beautiful, in a lovely part of Jerusalem, with amazing views from the pool. The only downside is the very poor, chaotic service at breakfast. Items, including gluten free and dairy products aren’t labelled properly, getting service is very difficult, tables are cleared slowly.
Stayed 4 nights in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back
A beautiful hotel! Rooms are beautifully appointed. We stayed in the heritage building and loved the combination of antique and modern styles. Felt like an oasis. The staff were friendly, welcoming and responsive to all our requests. The food was delicious and an exquisite buffet at breakfast. The dining room got a bit hectic at times in the mornings, and it sometimes felt like they were understaffed as it took a long time to get coffee. But we could see that the staff were doing the best they could under the circumstances.
Stayed 3 nights in Jun 2024

10/10 Excellent

Norma

Stayed 12 nights in Jun 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Pool on roof was excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael, LosAngeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orient is on the edge of the German Colony making it convenient to access the center of Jerusalem. It is by the old Train Station. The staff is attentive. The morning breakfast is very good. We have been there several times and have always found it a nice place to stay,
Stayed 6 nights in May 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and in great location.
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Eugene

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel's "Family rooms" turned out to be in a semi-basement, conveniently omitted from the booking details. Not worth it. Also, expect fluctuating water temperatures, no iron, or coffee amenities in this supposed 4-star hotel. We booked last minute and regret it. Had positive experiences with the chain before, but strongly advise avoiding this location.
Stayed 2 nights in Feb 2024

6/10 Okay

Alon

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not good enough. Never clean.
This is the second time we stay at the Orient and both times we had serious cleanliness and service issues. This time when we checked into our room, it stank of urine. We quickly spotted 3 urine puddles, 2 on the sofa, and a massive yellow one on the rug. We called guest services, and they sent someone who replaced the sofa and removed the rug. It took an hour and during that time we were forced to bend over on all four and smell urine from the floor. The crazy thing was that as far as the hotel was concerned, by replacing the sofa the issue was resolved. Nobody ever followed up with us, nobody offered a resolution, nobody really cared. We didn't even get an apology until we went out of our way to demand one. We complained and eventually got £50 back. We said it wasn't enough but nothing more was offered. Also, the service at the rooftop bar is ABYSMAL. Literally. Nobody there is interested in offering any service to hotel guests, and if you ask for something you get a response that verges on loathing. Really unpleasant woman worked at the bar and the lifeguards are generally rude. It's representative of the issues you'd expect to find at the Orient. It is a beautiful property in a great location, but is so badly managed it actually feels un-managed at times.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie

Stayed 6 nights in Apr 2024

10/10 Excellent

shlomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Abba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Jerusalem
Amazing staff and wonderful amenities including a wonderful breakfast
Stayed 1 night in May 2024

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel!
It was a great experience! Exceptional staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The food was fantastic. The only aspect that was disappointing is that the pool closed at 5pm on Saturday.
Stayed 1 night in Mar 2024

6/10 Okay

Alon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have returned to the Orient Hotel number of times. Every time is special it is my favorite hotel in the Jerusalem area.
Stayed 5 nights in Feb 2024

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
The room was not clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect location, at the intersection of Bet Lechem and Emek Refaim. A beautiful, modern hotel; room was excellent; public spaces are bright; gym was nice . . . staff is exceptionally friendly and helpful. Excellent restaurant!! Fantastic place!!
Stayed 3 nights in Feb 2024