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Orient by Isrotel exclusive

5.0 star property
5-star luxury hotel near Western Wall

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Photo gallery for Orient by Isrotel exclusive

Sundeck
Minibar, in-room safe, blackout drapes, free WiFi
Lobby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available

Explore the area

Map
3 Emek Refaim St, Jerusalem, 91999
  • Church of the Holy Sepulchre
    ‪2 min drive‬
  • Al-Aqsa Mosque
    ‪4 min drive‬
  • Western Wall
    ‪5 min drive‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪58 min drive‬

Room options

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Templer Executive Room

Templer Executive Room

Templer Executive Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Garden Room

Orient Garden Room

Orient Garden Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient City View Suite

Orient City View Suite | Living room

Orient City View Suite

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient City View Room

Minibar, in-room safe, blackout drapes, free WiFi

Orient City View Room

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient Old City View

Minibar, in-room safe, blackout drapes, free WiFi

Orient Old City View

  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Orient Suite

Orient Suite

Orient Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Templer Deluxe Room

Templer Deluxe Room

Templer Deluxe Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Room

Minibar, in-room safe, blackout drapes, free WiFi

Orient Room

  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Exterior

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About the area

Jerusalem

Central Jerusalem getaway .A stay at this German Colony hotel places you steps from The First Station and within a 5-minute walk of Mount Herzl. Montefiore Windmill and Sultan's Pool are also within half a mile (1 km).

What's nearby

  • Jaffa Gate - 17 min walk - 1.4 km
  • Mamilla Mall - 18 min walk - 1.5 km
  • Church of the Holy Sepulchre - 2 min drive - 2.0 km
  • Al-Aqsa Mosque - 4 min drive - 2.7 km
  • Western Wall - 5 min drive - 3.1 km

Getting around

  • Jerusalem Biblical Zoo Station - 20 min drive
  • Yekuti'el Adam Station - 21 min drive
  • Ben Gurion Airport (TLV) - 58 min drive

Restaurants

  • ‪התחנה הראשונה - ‬3 min walk
  • ‪Fiori (פיורי ירושלים) - ‬3 min walk
  • ‪Birma Coffee - ‬4 min walk
  • ‪הבוטקה - ‬6 min walk
  • ‪Adom - ‬4 min walk

About this property

Orient by Isrotel exclusive

5-star luxury hotel near Western Wall
Orient by Isrotel exclusive offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 7535 square feet (700 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a rooftop terrace are also featured at the luxury Orient by Isrotel exclusive. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Jerusalem hotel.

  • 243 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Orient by Isrotel exclusive offers 243 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

Languages

Arabic, English, French, Hebrew, Russian, Spanish

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per day)
  • Valet parking on site (USD 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in November.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Israel Ministry of Tourism.

Property is also known as

Orient Jerusalem
Orient Hotel Jerusalem
Orient by Isrotel exclusive Hotel
Orient by Isrotel exclusive Jerusalem
Orient by Isrotel exclusive Hotel Jerusalem

Orient by Isrotel exclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 442 out of 651 reviews
Rating 8 - Good. 138 out of 651 reviews
Rating 6 - Okay. 29 out of 651 reviews
Rating 4 - Poor. 20 out of 651 reviews
Rating 2 - Terrible. 22 out of 651 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

All was perfect! Thank you !
Stayed 1 night in Jan 2025

10/10 Excellent

Gil

Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, good service. Great location - many options for lunch or dinner. 20 minute drive from the Kotel, 15 minutes from Machane Yehuda. Stay here
Stayed 2 nights in Jan 2025

10/10 Excellent

adiel

Stayed 1 night in Jan 2025

8/10 Good

Moran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Abigail

Stayed 2 nights in Dec 2024

10/10 Excellent

Zev

Stayed 1 night in Dec 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

I continue to come back to this fantastic hotel. Love the location, hotel, rooms, services and food.
Stayed 1 night in Dec 2024

10/10 Excellent

Hector, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
N/c
Stayed 1 night in Dec 2024

2/10 Terrible

Moshe

Stayed 1 night in Nov 2024

8/10 Good

IRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, we loved our suite and everyone was so wonderful. Thank you!
Stayed 3 nights in Oct 2024

4/10 Poor

Soriya

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Terrible stay! Better hotels in J’slm

Keep looking! It’s so loud from the nightclubs around blasting music, you’d think you were in a nightclub. The design was so poor and that the shower would breed mold and smell like mold daily despite chlorine cleanings. The design allowed for no ventilation in the shower, breeding a lot of mold. Additionally, you would have to be in complete darkness in the bathroom on the Sabbath, because there is a big window, showing the interior of the bathroom to the bedroom. So if left the light on, that means light would be on in your bedroom all night, which is a strange design for Israel, knowing that a lot of people do not use turn on or off lights on the Sabbath. It’s very frustrating that if you want to order food to the room or need anything and you dial the operator, you don’t get anybody onsite and they tell you that room service will call you back. Many times I had a call upwards of five times over a span of maybe 40 minutes in order for room service to even call me in order to order food. the manager was very nice and trying extra hard to be helpful but the entire system is flawed. The food tasted delicious except for in the lobby bar. I ordered the ravioli dish, and it was soaked with may be the equivalent of 10 tablespoons of butter, was just too much fat for my stomach to handle, and was up all night nauseous. I do not recommend anybody stay here. In addition to the mentioned problems, while the spa and the rest of the hotel looks very nice, the old masseuse was awful.
Stayed 12 nights in Oct 2024

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel with a great pool and facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Hana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the design the friendliness and the cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
In addition to the beautiful decor and friendly service, the rooftop pool is spectacular and the food in all venues is delicious. Many thanks to Waheed, Hamza, Ibrahim and Gazale who all were exceptionally accommodating and ensured most enjoyable dining experiences for us!
Stayed 12 nights in Oct 2024

10/10 Excellent

Leonard

Stayed 2 nights in Sep 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Bill

Very good breakfast, room is clean, bathroom is clean, 2 pools one inside and one on the roof with a beautiful view
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beatiful hotel with a great breakfast.

Beautiful hotel with a great breakfast! It was a bit overcrowded when we stayed, a 15 minute wait in line for breakfast. We were also unpleasently surprised to learn there’s an 18 ILS charge for room service (aside from the actual price of dishes). If you’re staying here, I highly recommend having dinner at HaSadna which is a 10 minutes walk from the hotel.
Stayed 1 night in Sep 2024

6/10 Okay

DANIEL

Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We love the Orient

While the lights in the room are a little funky, and we just don’t get windows from the bathroom into the bedroom, everything else about the hotel is awesome!
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The property is beautiful. The room was unique and just lovely. The pool is amazing
Stayed 4 nights in Jul 2024

10/10 Excellent

Katherine

Stayed 2 nights in Aug 2024

8/10 Good

Nathan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The Orient is conveniently situated in the Week Rifaim area of Jerusalem. It's a 20 minute walk to the old city. Property looks good rooms are nicely set up, cleaning service good. My only negative is that they don't have enough front desk help.
Stayed 1 night in Jul 2024