The building and apartment were cute and clean, but we had an issue with our bed frame being wonky, and my husband & I ended up putting our mattress in the floor that night. The mattress was hard as a rock, which honestly had nothing to do with it being in the floor. We woke up sore, and I was ready to leave. I did text that morning explaining our situation but I feel as if the Owner assumed I was lying, although I had mentioned to the Manager the day before that the bed was wonky. I did text at 6:16am about the bed, and I was gone by 7:05am. No one came to look at the bed nor offer us another room during this time.
I texted the Owner when we left at 7:05am and I was not offered another room until 7:30am. I thought it was in bad faith to offer us another room after we had been gone for almost 30 minutes. Also, I felt the Owner almost berated me for not contacting them in the middle of the night. Then, I texted how no one rushed to help me that morning though, and she texted me back with an attitude about how she offered me a resolution immediately, so to say she didn't help me immediately was false, but from 6:16am to 7:30am was not immediate. Basically we had a lot of bad communication, the Owner was agitated and I felt she thought I was trying to scam them. I did ask for a refund for the 2nd night, since we left at 7:05am but I left before I got a response. The bed and mattress were so bad I was willing to take a loss. Poor customer service, not even an apology.