Staff was indifferent, not outright rude but not really helpful, either--somewhat unfriendly. I needed to speak to someone at the desk twice, but they would not answer the desk phone when I tried calling from my room. I tried multiple times regarding both issues but no one would answer. One of the times, it was to ask if they could request that the guests in the room directly above mine stop running and jumping around so that I could sleep. It sounded like a lot of kids horsing around. I waited a while before trying to call, but it went on for over two hours. I never got through to the desk, but it did stop sometime after 10 p.m. Also, the air conditioning unit did not seem to be operating at capacity as it did not cool consistently and seemed to be spitting moisture making a noise and causing the carpet to be damp in the room.