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Dolphin Suites

3.0 star property
Mediterranean Kampala hotel in Bugolobi with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dolphin Suites

Building design
Exterior
Garden
Exterior detail
Meeting facility

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Pool
  • Spa
  • Room service
  • Breakfast included

Explore the area

Map
Princess Anne Drive, Plot 36, Kampala, 256
  • Uganda Golf Course
    6 min drive
  • The Parliament of the Republic of Uganda
    6 min drive
  • Kibuli Mosque
    8 min drive
  • Kampala (KLA)
    19 min drive

Room options

View all photos for Deluxe Double or Twin Room, Non Smoking

Select Comfort beds, in-room safe, laptop workspace, rollaway beds

Deluxe Double or Twin Room, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Single Room, Non Smoking

Select Comfort beds, in-room safe, laptop workspace, rollaway beds

Deluxe Single Room, Non Smoking

  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Silver Springs Hotel Uganda

Pool
Hot tub
Breakfast included
Spa
4.0 out of 5, Very good, (22)
The price is CA $100
per night
CA $119 total
includes taxes & fees
9 Dec - 10 Dec
Silver Springs Hotel Uganda

About the area

Kampala

Heart of Kampala.Your stay at this Bugolobi hotel places you within 6 miles (10 km) of Mulago National Specialized Hospital and Ndere Cultural Centre. Uganda National Museum and Makerere University are also within 6 miles (10 km).

What's nearby

  • Embassy of the United States - 8 min drive - 5.6 km
  • The Acacia Mall - 8 min drive - 7.2 km
  • Makerere University - 8 min drive - 7.8 km
  • Mulago National Specialized Hospital - 9 min drive - 7.4 km
  • Rubaga Cathedral - 11 min drive - 9.8 km

Getting around

  • Entebbe Intl. Airport (EBB) - 66 min drive

Restaurants

  • ‪Royal Oak - ‬15 min walk
  • ‪Thrones - ‬11 min walk
  • ‪Banana Bar - ‬13 min walk
  • ‪Bamboo Nest Bar and Restaurant - ‬13 min walk
  • ‪Cafesserie - ‬15 min walk

About this property

Dolphin Suites

3-star Mediterranean hotel near Uganda National Museum
Dolphin Suites offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 269 square feet (25 square meters) and includes a conference center. A sauna, spa services, and a library are also featured at Dolphin Suites. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Kampala hotel.

  • 1 building
  • 27 guestrooms or units
  • 2 levels
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Built in 1996
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Dolphin Suites offers 27 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Select Comfort mattresses. 32-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, and Thai massages.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Languages

English, French, Hindi, Swahili

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Washer/dryer

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Access to nearby health club
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 32-inch plasma TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • 20 bathrooms
  • Designer toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Fireplace
  • In-room massage
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 20

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dolphin Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for UGX 10.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 197500 per vehicle (one-way)
  • Rollaway bed fee: UGX 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dolphin Suites Hotel
Dolphin Suites Hotel Kampala
Dolphin Suites Kampala
Dolphin Suites Kampala
Dolphin Suites Hotel Kampala

Dolphin Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 49 reviews" "
Rating 8 - Good. 22 out of 49 reviews" "
Rating 6 - Okay. 6 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location , the service and the staff attitude towards guest was kind, courteous and pleasant. Other Amenities lie shopping malls and restaurants are at a distance . There is always traffic in Kampala. However nothing the hotel can do. This is government and state infrastructure.
Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room for Improvement
Only one towel in room, AC stopped working, and TV had no channels - but the staff did their best to rectify these things within 24 hours. Once working, TV channels were few. Restaurant menu is very limited and the size of the writing on the menu is so small it’s almost impossible to read it. Staff were great. I just think budget cuts on things like tv, good internet access and menu range has reduced the quality of the hotel. Before Covid it was much better. I hope it improves.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Hotel with potential to be better
Stay was good. No TV working though which was disappointing. One towel in room, even though 2 guests checked in. Had to ask each day for a second towel. Restaurant Menu is limited. Service was a little lazy. Bed comfortable. Room very clean.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff sleep in rooms.. my guests complained room was dirty and hotel management wanted a quick fix to of the room for new guests to occupy the room. Very unprofessional
Stayed 1 night in Apr 2021

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Loved the place, very peaceful and that staff was very helpful and friendly. Family friendly on weekends with the floating devices and jump tower.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Food was excellent. Only a few tv channels which was a tad disappointing
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Just okay
The morning buffet is not good, as they don’t have much things on their buffet cart. Inside your room also you can hear what’s happening in the next room, as that much sound disturbance is in night time.
Stayed 5 nights in May 2018

8/10 Good

Maurice

Liked: Room comfort
Value just outside of busy Kampala
Useful hotel for Kampala . Quiet, clean and comfortable. Shiwing sign of wear. Staff could be a little more attentive. Disappointed that pool was not functioning - guests should be told as that is one of the benefits.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
It was nice. Would be much more better if they serve weekend breakfast in the same way as the weekdays. Bathroom was very clean, too.
Stayed 3 nights in Oct 2017

6/10 Okay

Diana

Stayed 5 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches, stale breakfast. The positive was wifi fast
Stayed 1 night in Sep 2017

2/10 Terrible

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended-Unreliable booking
When I got to Dolphin suites I was told that they were fully booked and would move me to another hotel of similar quality. The hotel they booked me into did not even serve breakfast .
Stayed 3 nights in Aug 2017

2/10 Terrible

MJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing
I don't know how it is possible this property had such a good rating. overwhelming smell of urine, small bed, not clean, noisy

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Solid three star with little improvements needed.
Nice property. Quiet. Need to have own transport or be willing to walk and catch a motorcycle taxi. Service at breakfast and lunch was a little lacking. Noise between rooms was bad. I woke up at 5am two days because of the snoring in the room next to me. One balcony is for two rooms so they are not private. Solid three star.

10/10 Excellent

Angela, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed :-)
I have stayed at 7 different 3 star hotels in Kampala and this is the first hotel that I would go back to. The meals were delicious and staff were so friendly and accommodating. They specially prepared eggs and bacon for breakfast (upon my request) and it was exactly how I like it and at no extra charge (could have buffet as well). They can put a refrigerator in your room on request. The rooms are refurbished and very clean and comfortable. There is plenty of hot water and the air conditioner works well. The wifi speed is great, too. The surrounding gardens are lovely and make you feel like your miles away from the bustling city, yet your only minutes from shops, restaurants and attractions. I would definitely recommend this hotel and will be staying there again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Clearcape, Global

Disliked: Staff & service
How to Disappoint
Take a hotel in a great location, with a pool, owned by one of the big luxury chains in Uganda, and somehow make it a disappointment Bugalobi is very convenient for the city, and the area is quiet and pretty. Close by and within a walk you have the Village Mall, with Java coffee and a range of useful shops. The hotel is also quiet and pretty with a pool. All good. And the Indian food at the hotel is a real plus However, due to a particular management style prevalent in Uganda, the management and the staff do not get on, and therefore the customer experience gets lost in the middle. So don't expect anything in this hotel to be done with you in mind. The front desk staff are distinctly unfriendly, and deliberately slow. Rooms are cleaned in a uniquely inefficient way leaving them unusable for most of the day without towels or sheets. The pool is there but only 2 or so of the twenty recliners will have cushions. No towels. On - and someone on the staff loves cricket. certainly not Uganda's or their guests favorite sport. Nevertheless, its on all the time and is usually the channel that works on the tv, when the others do not. Sometimes its on two channels simultaneously. Not so important, but indicative of the approach where the staff focus on their own preferences first. So if you love cricket, Indian food, and have a generally high tolerance for sulky staff - this is the place. My second visit, and I can't see myself returning.

8/10 Good

Joseph, Miami

Liked: Cleanliness, staff & service
Dolphin Suites
This is a very nice hotel, a little dated, but still in good condition. Room had an outdoor balcony which was pleasant in the afternoon or evening. Staff and service at hotel were excellent. One complaint: WiFi was very slow. Also, there were insufficient electrical outlets for the devices a modern day traveler typically carries.

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Piyush, Wembley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great holiday...
I had an excellent and comfortable stay at Dolphine Suits. The staff were friendly and the food and breakfast was very good as well. The hotel is reasonably priced and is located in a good quiet neighbourhood, surronded by good choices of restuarants and shopping mall. The hotel also has a lovely swimming pool.

8/10 Good

Girish, Mumbai, India

Liked: Cleanliness, room comfort
Cosy and quiet hotel
The Rooms are neat and clean. The mirror in the room was absent , had to use bathroom mirror . If the breakfast spread can have one Indian item it will be nice. The swimming pool is also pretty nice. There is a attendant to supervise the pool. The service rendered is excellent and efforts are taken to make the stay comfortable. The distance from the city is little bit high though.