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Metropole Hotel Kampala

3.5 star property
Enjoy 2 restaurants at this 3.5-star Kampala hotel

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Metropole Hotel Kampala

View from room
Lobby lounge
In-room safe, desk, iron/ironing board, rollaway beds
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Windsor Crescent Road Plot 51-53, Kampala, Central, 227744
  • Uganda Golf Course
    4 min walk
  • The Acacia Mall
    17 min walk
  • Uganda National Museum
    2 min drive
  • Kampala (KLA)
    9 min drive

Room options

View all photos for Deluxe Double Room, Golf View

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Double Room, Golf View

  • 26 sq m
  • Golf view
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Double Room, Golf View

In-room safe, desk, iron/ironing board, rollaway beds

Business Double Room, Golf View

  • 25 sq m
  • Golf view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Single Room

  • Golf view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room, City View

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Double or Twin Room, City View

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Double Room, City View

In-room safe, desk, iron/ironing board, rollaway beds

Business Double Room, City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Hilton Garden Inn Kampala

Pool
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (126)
Hilton Garden Inn Kampala

About the area

Kampala

In shopping district.Stay at this Kampala hotel and you'll be within half a mile (1 km) of Uganda Golf Course and 2 miles (3 km) of The Acacia Mall. British High Commission and Kisementi are also within 2 miles (3 km).

What's nearby

  • Uganda Golf Course - 4 min walk - 0.4 km
  • The Acacia Mall - 17 min walk - 1.5 km
  • Makerere University - 3 min drive - 2.7 km
  • Mulago National Specialized Hospital - 3 min drive - 2.5 km
  • Embassy of the United States - 5 min drive - 4.9 km

Getting around

  • Entebbe Intl. Airport (EBB) - 53 min drive

Restaurants

  • ‪Bubbles O'learys - ‬9 min walk
  • ‪Yujo Izakaya - ‬12 min walk
  • ‪Mezo Noir - ‬11 min walk
  • ‪Garden City Rooftop - ‬14 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬9 min walk

About this property

Metropole Hotel Kampala

Enjoy 2 restaurants at this 3.5-star Kampala hotel
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. A fitness center, a terrace, and barbecue grills are also featured at the business-friendly Metropole Hotel Kampala. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Kampala hotel.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2007
  • English breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Metropole Hotel Kampala offers 60 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Swahili

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 7 AM–10 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Golf driving range

Accessibility

  • Elevator

Room amenities

Entertainment

  • Digital channels
  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available for USD 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per person (one-way)
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 25.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Metropole Hotel Kampala
Metropole Kampala
Metropole Hotel Kampala Hotel
Metropole Hotel Kampala Kampala
Metropole Hotel Kampala Hotel Kampala

Metropole Hotel Kampala Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 21 out of 44 reviews" "
Rating 6 - Okay. 9 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Shrinivasan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable
Stayed 7 nights in Nov 2021

10/10 Excellent

EYAL SHIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

6/10 Okay

Abu Bakarr

Liked: Room comfort
The hotel neds some updates, it's very old
Stayed 1 night in Mar 2020

2/10 Terrible

Unsatisfied

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Good basic rooms, restaurant. Very good value
Stayed 2 nights in Mar 2020

6/10 Okay

Adam

Business traveller
Liked: Room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Vianney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worse stay in Metrople kampala -feb'2020
Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Stayed 2 nights in Feb 2020

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Kevin, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Stayed 1 night in Jan 2020

2/10 Terrible

Charles, USA

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Stayed 13 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Stayed 5 nights in Apr 2019

8/10 Good

Raheel, London

Business traveller
Liked: Cleanliness, staff & service
Very cooperative staff and rooms are run down a bit.
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and attentive.They made my stay all the better
Stayed 5 nights in Mar 2019

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Great location, not worth the money
The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Breakfast choice was poor
Stayed 1 night in Nov 2018

8/10 Good

Emma

Liked: Cleanliness, staff & service
Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Stayed 5 nights in Mar 2018

8/10 Good

Kate

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Stayed 5 nights in Feb 2018

6/10 Okay

Johanna

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

Shiraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
Stayed 3 nights in Aug 2017