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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
Upscale beachfront property with 6 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Outdoor wedding area
Private beach, white sand, sun loungers, beach umbrellas
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Room service
  • All-inclusive
  • Breakfast included

Explore the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Cenote Azul
    6 min drive
  • Restaurante Helios
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    26 min drive
  • Tulum Intl. Airport (TQO)
    73 min drive

Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Garden view

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

On private beach
Pool
Hot tub
Breakfast included
4.0 out of 5, Very good, (1002)
The price is CA $755
per night
CA $914 total
includes taxes & fees
2 Jan - 3 Jan
Grand Palladium Kantenah Resort & Spa All Inclusive

About the area

Kantenah

On the beach.Within 6 miles (10 km) of this property, you'll find Xpu-ha Beach and Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 miles (10 km).

What's nearby

  • Xpu-ha Beach - 7 min drive
  • Akumal Ecological Center - 9 min drive
  • Akumal Beach - 9 min drive
  • Yal-ku Lagoon - 13 min drive
  • Half Moon Bay - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Upscale beachfront property with 6 outdoor pools
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a garden. You'll have access to the outdoor pool at a partner property. Valet parking is free. A complete renovation of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4.5-star Kantenah property.

  • 170 guestrooms or units
  • 2 levels
  • 4 buildings
  • 15 dining venues
  • 2 bars on the beach
  • 3 swim-up bars
  • 18 bars or lounges
  • Built in 2002
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 6 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 15 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars and 18 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • Access to nearby outdoor pool
  • Beach volleyball
  • Children's pool
  • Free water park access
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Espresso maker
  • Free minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: MXN 35 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 94 reviews" "
Rating 8 - Good. 16 out of 94 reviews" "
Rating 6 - Okay. 14 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Eduardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Housekeeping was not that good people working in the resort dont speak really english
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property,specially around the Family Select area is very nice, right on the beach. However the check in process and some of the restaurants are not great
Stayed 3 nights in Aug 2024

10/10 Excellent

Joedy, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this resort. The butlers were superb and the staff is friendly and welcoming.
Stayed 5 nights in Aug 2024

8/10 Good

Ivonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Never got my sand buckets for my kids they were disappointed and butler never showed up lack of communication.One suggestion yal would like to say the show isn’t for kids I believe it’s the rock show very not kid friendly.I would suggest more entertainment..
Stayed 3 nights in Aug 2024

6/10 Okay

Jeremy

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I had some really great experiences and some not so great. We waited for almost an hour to get checked in, and then we were told our rooms were not ready, even after we arrived after the check in time. After checking in and almost immediately walking out of the lobby's doors we were approached by whom I thought was someone giving us a tour of the resort. Little did I know they were trying hard to sell my husband and I excursions, and dinner theaters tickets, and followed us everywhere we went. After a long flight, an hour of waiting to check in, being hassled like that is not acceptable. We then waited another hour and a half for our rooms to become ready. We then proceeded to get our bags and have a shuttle take us to our rooms and it was an unorganized mess trying to get a cart and a shuttle for us. We were pretty frustrated that first day with the check-in process, the time it took, and being hassled with just barely stepping foot out the door. Spa-massage was fantastic, I had to wait an hour to go back into my room though. We were suppose go get 2 hydrotherapy sessions each, 1 before the massage and one to use the next day. They had forgot about us, and we never ended up being able to use though due to time and my sister becoming sick. Food was excellent. I have a food allergy, and they were very attentive to that allergy. Do not eat at is the stand alone BBQ at White Sands Pool. My sister got Shigella from there and ended up in the ER and is still sick.
Stayed 7 nights in Jul 2024

6/10 Okay

Valerie

Stayed 7 nights in Jul 2024

6/10 Okay

nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Took 2.5 hours to check in. The hotel did make it right after we told Expedia what happened and gave us complimentary Bali beds. We complained to the manager and she did nothing, until after we told Expedia. We did not receive any VIP access, as advertised. We paid to upgrade one of the rooms and the other two rooms received nothing. If we had not paid to upgrade to beach side, I couldn’t give them even an average rating. That was the only thing I liked about this resort, was the beach side The resort area was super clean, butlers were amazing, and grounds were pretty. We tipped well, so had good service. Thats about the only thing that went right. Three of us paid for massages and facials and we waited an hour to be called back. They forgot about us waiting and did not allow us to use the hydrotherapy at the spa. They apologized and told us we could come back and use the hydrotherapy, but at this point I was getting sick from food poisoning. I contracted a highly contagious bacterial infection called “Shigella” from this resort. This ultimately ruined the last two days of my vacation and sent me to the ER. I ate a hamburger at the White Sands pool. I was the only that ate at the pool bar in our group of nine and the only one who got sick. The health department in the USA has been in contact with me, as it’s super contagious. I’m on day 8 of being sick, and can’t go back to work until the bacteria has left my body. This resort cost me more than just vacation funds.
Stayed 7 nights in Jul 2024

10/10 Excellent

David N Celeste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is very nice. Loved the room we stayed in. I would highly recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Eddy Lorenzo, Hialeah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Aug 2024

6/10 Okay

Anna Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Sergii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and awesome vacation
Stayed 10 nights in Jul 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Nathaniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation. We stayed at the Family Selection Villas. We had butlers assigned to assist but most of the time it took too long for them to reply back. Exclusive dining, pool area, and a pool right outside of your balcony. You can visits other areas of the resort by golf cart or walking the well designed paths. There was no doubt we were in the jungle with many small animals walking around and stealing food. The buffet food was too basic and not well prepared for a resort of this caliber. I would have preferred Mexican style food instead of trying to cook American style food. Not one empanadas was available. The specialty restaurants were pretty good. The Bravo was entertaining. The nightly entertainment was thrilling and could use more theatrics but that’s just the opinion of a cruiser. Loved the pools but be prepared for the 5’3” depth. My girls loved the water park section. They brought out children’s jet skis at the pool and gave all the kids a chance to ride. Shout out to Fabiola who checked us in and changed our room. Antonio at Poseidon did a great job waiting on us. And Angelica provided exceptional service by keeping fresh towels and cleaned our room everyday. Overall this was a great family vacation. We will return in the future.
Stayed 5 nights in Jul 2024

10/10 Excellent

Emil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family selection is great, very high end for familys with little kids.
Stayed 8 nights in Jul 2024

10/10 Excellent

Moshe

Stayed 7 nights in Jul 2024

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Resort was luxurious and practical all at the same time. Felt comfortable and well taken care of by our amazing butler, Yadi.
Stayed 6 nights in Jul 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Attentiveness to rooms needs to be improved along with ease of communication and easier dining reservations. Seemed understaffed during our spring break stay. family selection swim out room was lovely but constant issues within room with showers leaking, no room cleaning some days, etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Grand Palladium Family Selection while down the road at a different resort, praying it was better than where we were. Thank goodness it was! It was beautiful. We stayed 5 nights in a swim up room and it was great. The rooms are very modern and comfortable. The main pool was huge and the beach was wonderful. There was a lot to do to keep us entertained and busy. We would definitely go back.
Stayed 5 nights in Jul 2024

10/10 Excellent

Katie, manchaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dream vacation come to life! The property was gorgeous and well maintained. The staff was INCREDIBLE!! Very kind, helpful and patient. Great for families. So much to do on and off the property. The staff was incredibly helpful in arranging activities off property. We will definitely be back!
Stayed 7 nights in Jul 2024

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Not too much to do at the resort, needs more nightlife and activities over all. Some staff was friendly and helpful but others... lets just say, they didnt want to be there. Nothing is within walking distance so a car would be great if you stay here. Most of the food options were good at the buffet. The restaurants (if youre able to book) are good too especially the Tepiyaki style one.
Stayed 4 nights in Jul 2024

10/10 Excellent

GERALDINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Amazing swimming pools, plenty of bars and restaurants, very good food with plenty of choice, room spacious, modern and comfortable, staff very nice, plenty of activities. Just be aware that sound insulation isn’t very good and the beach has some weeds (cleaned every day though).
Stayed 10 nights in Jun 2024

6/10 Okay

Maria Del Carmen

Travelled with family
Desde el recibimiento no me gustó, nosotros siempre nos hemos quedado en los riu es mucha la diferencia ellos son muy hospitalarios te reciben con un cóctel. La información es de lo mejor. En cambio en este hotel hablabas para recepción, nunca te hacían caso que iban a poder el reclamo, pero nunca te llamaba. No hay información clara para hacer reservación en los restaurantes es un problema grande y hasta el último supe dónde eran los shows de la noche. No es mi gusto honestamente
Stayed 6 nights in Jun 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Scott C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024