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The Ritz-Carlton Maui, Kapalua

5.0 star property
5-star beach resort near Napili Bay

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, cabanas (surcharge), sun loungers
3 outdoor pools, cabanas (surcharge), sun loungers
Presidential Suite, 1 Bedroom, Non Smoking
Exterior
Property grounds

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Spa
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Jean Michele Cousteau's Ambassadors of the Environment
    1 min walk
  • The Bay Course
    4 min walk
  • Oneloa Beach
    10 min walk
  • Kapalua, HI (JHM-West Maui)
    13 min drive

Room options

View all photos for Club Suite, 1 Bedroom, Non Smoking, Lanai

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom, Non Smoking, Lanai

  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

  • 40 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Garden View

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

  • 237 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Living room

Presidential Suite, 1 Bedroom, Non Smoking

  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

View from room

Club Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

  • 84 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 121 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

  • 121 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Non Smoking, Garden View

  • 121 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Living area

Club Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

65-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, Non Smoking, View (Terrace)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking, View (Terrace)

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Kapalua

Walk to the beach.With a stay at this Kapalua resort, you'll be steps from Jean Michele Cousteau's Ambassadors of the Environment and within a 10-minute walk of West Maui Mountains. Oneloa Beach and Makaluapuna Point are also within half a mile (1 km).
View more Resorts in KapaluaOpens in a new window

What's nearby

  • Kapalua Resort - 15 min walk - 1.3 km
  • Kapalua Golf Resort Bay Course - 18 min walk - 1.5 km
  • Napili Bay - 3 min drive - 2.4 km
  • Kapalua Beach - 4 min drive - 1.9 km
  • Kapalua Golf Club Plantation Course - 7 min drive - 3.8 km

Getting around

  • Kahului Airport (OGG) - 54 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Honolua Store - ‬4 min walk
  • ‪Pizza Paradiso - ‬9 min drive
  • ‪L&L Hawaiian Barbecue - ‬8 min drive
  • ‪Gazebo Restaurant - ‬4 min drive

About this property

The Ritz-Carlton Maui, Kapalua

5-star beach resort near Napili Bay
For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at The Ritz-Carlton Maui, Kapalua, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This Art Deco resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Kapalua resort.

  • 1 building
  • 463 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 199993 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1992
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Languages

English, Japanese

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Parking and transportation

  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Area shuttle
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: USD 50 for adults and USD 25 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 24-hour pool access
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Golf course
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch Smart TV
  • Cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Premium channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 234409. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
    Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 723 out of 1018 reviews" "
Rating 8 - Good. 154 out of 1018 reviews" "
Rating 6 - Okay. 82 out of 1018 reviews" "
Rating 4 - Poor. 36 out of 1018 reviews" "
Rating 2 - Terrible. 23 out of 1018 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Neimar, Darien

Travelled with partner
Liked: Cleanliness, staff & service
I was disappointed in the property for the price we paid and the extra charges for resort fee and valet were exorbitant. The onsite dining was limited and ridiculously priced. Overall, not worth the expense in my opinion. We splurged for our honeymoon and were not offered anything special. Very disappointed.
Stayed 6 nights in Aug 2024

8/10 Good

Harjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Supreet Bishwanath Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Robert, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Club Lounge and Pool service staff were great!
Stayed 4 nights in Aug 2024

6/10 Okay

Victoria Van

Travelled with partner
Liked: Staff & service
We booked this property for our honeymoon and hoped it would be as luxurious and beautiful as seen on the photos but was sadly disappointed with the property. I felt the grand entrance was the best and most beautiful part of this hotel. The ridiculous prices definitely do not reflect what you receive. The 18 adult “only” areas were filled with toddlers and screaming children, splashing in the pool… we were there to experience paradise and some relaxation but was definitely disappointed. The 18 hot tub was not only filled with children but at night when we tried to go back for some relaxation, the light was broken and was strobing…. No one wants to be in a rave hot tub on your honeymoon and especially after spending thousands of dollars. The room was very average nothing to jump up and down about… The food options are very limited, we recommend going to Sensai the sushi restaurant. Great quality sushi and reasonable prices. Our trip went well but we definitely will not be staying here again in the future. There are way better and nicer properties that are actually beach front (another disappointment, this property is not beach front) and are waaaayyyyy cheaper! Spend your money else where!
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable hotel with all the amenities. One of my top 3 resorts I’ve ever stayed at.
Stayed 1 night in Aug 2024

10/10 Excellent

Rameen I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Marsida

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2024

10/10 Excellent

Margaret Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities. Room service and phones need to be improved but otherwise 5/5
Stayed 4 nights in Aug 2024

10/10 Excellent

James M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the very best stay with the Ritz! Wow! Absolutely amazing in Maui! I loved everything about it! Pools and staff top notch! The beach, awesome! Service to get back and forth from the beach, impeccable! Could not say enough amazing things! Shopping was superb! Thank you for making my 50th the best trip ever! ❤️
Stayed 8 nights in Aug 2024

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Sari

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was a terrible experience where a lot of undisclosed fees and taxes. The hotel is far away from the main attractions. The ocean view room is actually a partial ocean view. The breakfast is $60 a person. And they did not give me the same amount of hotel credit as when I booked. Also the cherry on top, there is ONLY valet parking that they charge you $65 plus tax a night! I complained about the ocean view so they gave me a bigger room and sent a $10 champaign bottle as an apology. I went there on my honeymoon exept for the part that Maui is a heaven on earth my honeymoon would have suffered a great hit. We made it up by enjoying the island and interacting with Hawaiian natives. I am sending an email to both expedia and the Ritz carlton on my experience as I am very unhappy with their part of the experience. Sorry for the negetivity but if you want to pay to stay at a five star hotel I doubt this is the best place to do so.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in Maui!! The hour drive in from the airport at night is a bit daunting! With the darkness, rain and poor road visibility you must be careful. With that said it made it difficult to navigate finding the property. Once there it is well worth it!! The kindness of the staff is constant and they made our stay enjoyable. Their staff surprised hubby & I with a beautifully decorated 30th Wendy Anniversary display in our room!! Please note this side of the island does tend to have more rainy/windy/cloudy days that hubby hated at this resort. I on the other hand enjoyed every minute!!! Everything from the nightly live music, their strong mai tai’s, walk to Harvest church on Sunday to their private beach is top notch and gorgeous!! I highly recommend!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, luxurious and beautiful! The staff were always friendly and helpful. It was quiet, peaceful and well maintained. It was perfect.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and beautiful beach. Staff are amazing and very helpful. Only thing that can be improved is the cost of the valet service, which is excessive. Overall great experience
Stayed 3 nights in Jul 2024

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was everything, Clean plays, friendly staff, welcoming personnel, food drinks, ambience it’s everything you pay for
Stayed 4 nights in Jul 2024

8/10 Good

Claudia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The service was great. Staff was friendly. Prime location. General cleanliness was poor. Rooms and generally areas can use more attention and cleaning.
Stayed 6 nights in Jul 2024

10/10 Excellent

Youngjin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and beautiful atmosphere
Stayed 3 nights in Jul 2024

10/10 Excellent

Sonia

Stayed 4 nights in Jul 2024

10/10 Excellent

Sateesh Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amenities. Little further away and it’s ok if you have car to go around. Otherwise relaxed vacation for our family. I would recommend this property.
Stayed 5 nights in Jul 2024

8/10 Good

Ashley Nichole Clark

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2024

6/10 Okay

Dori

Disliked: Staff & service
The glory of the Ritz-Carlton was missing. The staff were friendly enough but not overly so. We upgraded to a suite. The best thing about that suite was the Kitchenette. We hardly used it. The lampshades were all crooked, the furniture was dated, and some areas showed wear and tear. The pool area service was very poor, you can hardly find anyone to cater to us. Towels were thrown all over the pool area with no one to pick up. The Concierge for the pool was more interested in selling Maui Jim than in seeing what the patrons needed. And by the way, we purchased the two pairs from him. The executive lounge is well furnished; however, they were understaffed, and the food variety was poor, and again, hardly anyone would come around to check on us. I might add that on the last day of our staff, we noticed a change in the staff's behavior; it seemed like they had a visit from corporate. Certainly did not feel like a Ritz Carlton.
Stayed 5 nights in Jul 2024

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024

10/10 Excellent

Aveed

Stayed 5 nights in Jul 2024