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Grandhotel Pupp

5.0 star property
Luxurious historic hotel with spa

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Photo gallery for Grandhotel Pupp

Exterior
Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
Exterior
Exterior
Premier Suite front view (Wellness access) | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot tub

Explore the area

Map
Mírové námestí 2, Karlovy Vary, 360 01
  • Karlovy Vary Municiple Theater
    ‪4 min walk‬
  • Market Colonnade
    ‪6 min walk‬
  • Hot Spring Colonnade
    ‪7 min walk‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪11 min drive‬

Room options

View all photos for Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room front view (Wellness access)

Premier Room front view (Wellness access)

Premier Room front view (Wellness access)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room front view (Wellness access)

Superior Room front view (Wellness access)

Superior Room front view (Wellness access)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access)

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Modern Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room forest view (Wellness access)

  • 25 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Modern Studio forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio forest view (Wellness access)

  • 41 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room front view (Wellness access)

  • Sleeps 2
  • 1 King Bed

View all photos for Modern Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room front view (Wellness access)

  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Modern Studio front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio front view (Wellness access)

  • 41 sq m
  • River view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access)

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Similar properties

Room

Luxury Spa Hotel OLYMPIC PALACE

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (167)
The price is CA $239
per night
CA $273 total
includes taxes & fees
2 Mar - 3 Mar
Luxury Spa Hotel OLYMPIC PALACE

About the area

Karlovy Vary

Close to the boardwalk/promenade.Steps from the hotel, you'll find Diana Cable Car and Karlovy Vary Museum. Slavkovsky Forest Nature Reserve and Karlovy Vary Municiple Theater are also within half a mile (1 km).

What's nearby

  • Karlovy Vary Municiple Theater - 4 min walk
  • Hot Spring Colonnade - 7 min walk
  • Mill Colonnade - 9 min walk
  • St. Peter and Paul Orthodox Church - 15 min walk
  • Elizabeth's Spa - 6 min drive

Getting around

  • Karlovy Vary Station - 6 min drive
  • Vaclav Havel Airport (PRG) - 97 min drive

Restaurants

  • ‪Café Pupp - ‬1 min walk
  • ‪Café Elefant - ‬3 min walk
  • ‪Atlantic - ‬5 min walk
  • ‪Grandhotel Pupp - ‬1 min walk
  • ‪Goethe's Beer House - ‬3 min walk

About this property

Grandhotel Pupp

Luxurious historic hotel with spa
Grandhotel Pupp offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a health club. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 5 meeting rooms. Event space at this hotel measures 12917 square feet (1200 square meters) and includes conference space. A sauna, a library, and a terrace are also featured at the luxury Grandhotel Pupp. Parking is available for a fee.

This 5-star Karlovy Vary hotel is smoke free.

  • 228 guestrooms or units
  • 4 levels
  • 2 buildings
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1701
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grandhotel Pupp offers 228 accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

Czech, English, German, Russian

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 20 per night)
  • Valet parking on site (EUR 20 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: EUR 22 for adults and EUR 15 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Hardwood flooring in room
  • Low-height counter and sink

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property hosts an optional Christmas Eve gala dinner for guests staying on December 24. Guests who wish to attend must book the gala dinner at least 4 weeks in advance. Fees are EUR 190 per person, collected by the property.
This property’s mandatory gala dinner fee on December 31 includes 2 persons in all rooms. The listed gala dinner fee is required per person for guests exceeding this number in all rooms.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet (varies based on length of stay)
  • Maximum 1 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 190
  • Christmas Eve (24 December) Gala Dinner per child: EUR 190 (from 3 to 18 years old)
  • A tax is imposed by the city: EUR 1.99 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 15 for children
  • Self parking fee: EUR 20 per night
  • Valet parking fee: EUR 20 per night
  • Pet fee: EUR 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.

Guests should be aware that during the New Year's Eve gala dinner a formal evening dress code is required.
Children under 12 years old are not allowed in the pool and spa after 6 PM.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grandhotel Pupp
Grandhotel Pupp Hotel
Grandhotel Pupp Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Hotel
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp Hotel Karlovy Vary

Grandhotel Pupp Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 617 out of 904 reviews
Rating 8 - Good. 190 out of 904 reviews
Rating 6 - Okay. 60 out of 904 reviews
Rating 4 - Poor. 26 out of 904 reviews
Rating 2 - Terrible. 11 out of 904 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, room comfort
Hotel event stay
We spent one night at the hotel while traveling to attend the concert celebrating Smetana's 200th birthday, which was organized by the hotel. The event was well-prepared and held to a high standard. We enjoyed coffee at Pupp and dined at the restaurant Nova Dvorana. Unfortunately, we could not try the Grand Restaurant as it was fully booked, so I recommend making a reservation in advance. The staff was very welcoming and attentive. We stayed in an "old-style" room, which is in need of some refurbishment. For example, the room lacked a USB connection for charging devices, and the bathroom had a somewhat outdated design. However, everything was clean and well-maintained.
Stayed 1 night in Nov 2024

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Shereen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was unable to accommodate a late checkout request, and I found the spa area darker and not to the level expected. Overall, a good experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary, Evansville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Could add 6inches to the shower curtain to reach the tub
Stayed 3 nights in Nov 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service
THE worst customer service that I’ve ever experienced. The room that they put us in looked nothing like the photos and much smaller. They insisted that this was the same price range. When I asked whether there are other rooms, the front desk staff was really reluctant, but the hotel was empty since it was on a Monday, during slow season. The second room that he took us to, was what we booked online, so the room was available this whole time! When we went back to grab our luggage from the other room, came back downstairs to front desk, the staff accused us of stealing the bath robes. I asked what bathrobes? Do you see any bathrobes on me? Plus, why the heck would I take any bathrobes? We’re staying here for two nights and we’re just moving from one room to another? We also had staff escorting us this whole time. It was an awful accusation and we didn’t receive any apology. We were stuck in the elevator for about 5 minutes. We banged on the door, but no one answered. The elevator could take us up and down but the door wouldn’t open. We took the elevator back down to lobby, banged on the door, finally the staff came and opened for us. Again, absolutely 0 apology. In fact, during our two day stay, we were never acknowledged by the staff when we walked by front desk. We booked massages and facials for two days. The massage was awful, honestly the worst. So I called to cancel the facial for the next day. They still charged me even though I cancelled within 24 hours.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for years evwry time i am in Prague.. There is no better hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Montel

Stayed 3 nights in Oct 2024

10/10 Excellent

Ismary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel with best food and amenities. Good service and friendly staff.
Stayed 10 nights in Oct 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service
Spa was wonderful - l breakfast was absolutely outstanding hospitality, charming. Walkable to shops! Restaurants. Parking was easy! Will definitely stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Stayed 2 nights in Oct 2024

10/10 Excellent

Yevheniia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay always!
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great place. Our room was a corner room overlooking the river and town. Five yes five windows. Restaurant meal was great. The buffet breakfast one of the best. Difficult to get there by car if you don’t know but it we mastered the other side of the river and arrived . Great location we got what we paid for Well done grandpupp
Stayed 3 nights in Sep 2024

8/10 Good

PEDRO A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and stately
Beautiful stately hotel in a great location, Very large beautiful rooms and fantastic service. Really great breakfast
Stayed 2 nights in Sep 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Spacious and comfortable rooms. Exceptionally clean and great breakfast.
Stayed 7 nights in Sep 2024

8/10 Good

Jose

Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Bezalel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Angelita, Downey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience
Stayed 6 nights in Aug 2024