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Hey Lou Hotel Frankfurt Airport

Riverfront hotel with airport shuttle service and a 24-hour business center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hey Lou Hotel Frankfurt Airport

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Terrace/patio
Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Daily buffet breakfast (EUR 19.95 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
Isarstrasse 2, Kelsterbach, HE, 65451
  • Lufthansa Flight Training Center
    ‪7 min drive‬
  • The Squaire
    ‪8 min drive‬
  • Opel Factory
    ‪9 min drive‬
  • Kelsterbach (QLH)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(14 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Single Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Room, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Room, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Front of property

Platzhirsch Living Hotel

Free airport shuttle
Pet-friendly
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (280)
The price is CA $131
per night
CA $146 total
includes taxes & fees
3 Feb - 4 Feb
Platzhirsch Living Hotel

About the area

Kelsterbach

On river.At this Kelsterbach hotel, you'll be within 6 miles (10 km) of The Squaire and 12 miles (20 km) of Deutsche Bank Park. Financial District and Jahrhunderthalle are within 16 miles (25 km).

What's nearby

  • The Squaire - 8 min drive
  • Deutsche Bank Park - 13 min drive
  • Jahrhunderthalle - 14 min drive
  • Frankfurt Trade Fair - 16 min drive
  • Congress Center Messe Frankfurt - 17 min drive

Getting around

  • Kelsterbach S-Bahn - 6 min drive
  • Frankfurt am Main Flughafen Regional Station - 8 min drive
  • Frankfurt Airport (FRA) - 9 min drive

Restaurants

  • ‪Congresium Conference&Event Center - ‬8 min walk
  • ‪Uferbar - ‬18 min drive
  • ‪WasserCraftWerk - ‬1 min walk
  • ‪NH Frankfurt Airport West - ‬5 min drive
  • ‪Schützenhaus - ‬5 min drive

About this property

Hey Lou Hotel Frankfurt Airport

Kelsterbach guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 4 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1421 square feet (132 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hey Lou Hotel Frankfurt Airport. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This Kelsterbach hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1421 sq ft of conference space
  • 132 sq m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with hair dryers and complimentary toiletries. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

Dutch, English, French, German, Italian, Portuguese, Romanian, Serbian, Spanish, Turkish

Property amenities

Family friendly

  • Children's games
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15.00 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Free roundtrip airport shuttle from 6:00 AM - 10:30 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 19.95 for adults and EUR 9.95 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike storage
  • Hiking/biking trails

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Braille signage
  • Elevator
  • Elevator door width (inches): 2
  • Handrails in stairways
  • Stairway handrail height (inches): 1
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 2
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 19.95 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 307 out of 715 reviews" "
Rating 8 - Good. 251 out of 715 reviews" "
Rating 6 - Okay. 91 out of 715 reviews" "
Rating 4 - Poor. 40 out of 715 reviews" "
Rating 2 - Terrible. 26 out of 715 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lois F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but in an odd location
This was listed as an airport hotel. It was quite a distance from the airport, in an industrial park with no restaurants in walking distance. The on-site restaurant/bar were already closed when we arrived. Check-in was at a kiosk - I think there was a staff person somewhere but we didn't need assistance. The bed was very comfortable but the room was too warm and I couldn't turn on a/c - called the desk and was told nothing could be done then. I mentioned it the next day and was told there is no a/c, only heat. Breakfast was good and we were amused by the robot-busser rolling around. One final point: the free shuttles to/from Frankfurt run once/hr, there is no service from the hotel after 10:30 am until 4 pm; and from the airport none after 11 am until 4:20 pm.
Stayed 1 night in Sep 2024

10/10 Excellent

Paula

Stayed 2 nights in Sep 2024

8/10 Good

Tim, Sammamish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and property are nice…but be sure to check the property website for airport shuttle hours - we had to take a $35 taxi because they dont operate all hours. Also beware that property does not respond to expedia platform messages nor do they answer the telephone at night, not for me and not for expedia customer service.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Dina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
This property was on an industrial zone, and we didn't see any restaurants or shopping center within walking distance.
Stayed 1 night in Sep 2024

6/10 Okay

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Electronic check in didn’t allow early checkin before 3pm (ie 2:55pm without penalty. Bargelocks behind hotel was cool to watch.
Stayed 1 night in Oct 2024

8/10 Good

Robert, New Port Richey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
The automated check- in is slow and cumbersome, I prefer a live person at check in. One lone employee to deal with all these people, understaffed here. Then our room and the substitute had a non functioning TV. Third room has a very foul odoured bathroom. Gross. However Andrew was excellent in helping us, he was kind and polite. Great employee ! Hotel Shuttle has no service for 5.5 hours midday. Terrible.!
Stayed 1 night in Oct 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dining and transportation
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy, Webster Groves

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a self check-in process but very easy to complete. The staff were pleasant and helpful. The restaurant/bar was great with a very nice atmosphere. It was a last minute hotel find and we were a little wary as we were not familiar with the brand however, we were extremely happy with Hey Lou!
Stayed 1 night in Sep 2024

4/10 Poor

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long check in at self serve kiosk despite already doing online checkin ahead. Bed too firm. Room hot. No A/C. Staff in restaurants very nice and efficient. Long way from airport. Overall I would not recommend.
Stayed 1 night in Sep 2024

4/10 Poor

Christine

Stayed 1 night in Sep 2024

10/10 Excellent

William

Travelled with family
Great hotel. Very modern. Ease of ck in and out. Good breakfast and restaurant on site with microbrewery.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The technology used for check in.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was small, but adequate. Near airport. Only complaint is carrpet was stained. Services were reasonably good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
The property is removed alittle bit from the airport and the hotel shuttle operates on a limited schedule, which is inconvenient for the weary traveller. However, the staff was very nice and helpful. The room was superb.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight from airport. Great remodeled property with a brew pub. Abuts a conservation area.
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Philip, Homer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a bit of industrial area; however there it is beside the river which has a beautiful walkway.
Stayed 1 night in Sep 2024

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants within walking distance.. but the hotel serves an outstanding breakfast selection.. great value for the money !!!
Stayed 1 night in Jul 2024

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel shuttle only runs once per hour until 10AM and again it arrives at 4:20PM at the airport. That's not listed on the website so we waited 3-1/2 hours for the shuttle. With traffic it's about 25 minutes. In the morning we took the 7:30AM departure shuttle which is a huge bus and the ride was about 15 minutes away without traffic. The saving grace for the location is the walkway along the river behind the hotel and the bridge that crosses over to a small town. In town near the bridge is a wonderful German beer garden restaurant with excellent food/prices. There is also a Tandori restaurant a few minutes further walk. The prices are much better and great variety than the restaurant at the hotel. The hotel is clean and comfortable, and staff very nice. The walls seem to be thin as we could hear noise from above. I would stay here again knowing the shuttle schedule, however, if you arrive during the afternoon plan on taking Uber or a taxi to avoid the wait.
Stayed 1 night in Sep 2024

10/10 Excellent

Marco

Stayed 1 night in Aug 2024

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Shatwauriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the Frankfurt Airport and offered shuttle service to the airport.
Stayed 1 night in Aug 2024