Our experience was incredibly disappointing. We paid different rates for identical rooms (249/269 a night), 4 people each. Staff was kind with one small exception. We booked the 2 queen bed business suite.The pictures had a foldout couch, and we had people that didn’t want to share a queen in each room, so this was the solution.
Our room was a joke.The sitting room was empty except for 1 chair and footstool. No foldout couch. No bench, or desk.They were in the bedroom area, in place of whatever was supposed to be there. We had to put all of our bags on the floor. Chair was gross, and so many things were in poor condition.I can't fit it all here. Not clean.
The shower rod was sagging so much, the curtain would fall to the center of the rod during the shower. It was open 2 feet on either side. I could not make it close more without it sliding back.
Breakfast was underwhelming. The listing claimed “hot breakfast”, but all that was there was some rubbery scrambled eggs and gristly sausage. You could make waffles, but it was mostly cold carbs. Coffee wasn’t brewed. You pressed a button to dispense. It seemed as if it were some powder that was mixed with hot water.
They were allegedly booked up, so I wasn’t able to get a new room. One of the people who wanted their own bed got another room. 50 dollar cheaper than our cheapest, and it was the room we were supposed to get (fold out couch!).
I will never stay here or their sister hotels again without some aggressive compensation.