4/10 Poor
Cephas
12 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Assigned room was unsafe and noisy in a construction area with overflowing dumpsters, a forklift and work still going across the hall at 5:00. Room was sloppy and bed did not have a bedskirt. Worn room and furniture.
Moved to second room after my complaint.
First told there was no other option and I could get my money back which was unacceptable since it was only 3:00 and all guests had not checked in yet. They said they could not change room since I booked with a third party, Travelocity. Finally, after we were settled in, they determined that they could move us.
Second room in worn condition. The bottom of the bathroom door was rusted for bottom few inches and sliding door lock did not work. Slimy gross stuff was in holes in the stone tabletop on the nightstand.
This is a very overpriced room in a worn facility. It did have a nice beach and pool area.
Cephas
Stayed 1 night in Jan 2025