I had reserved a studio for 4 nights of stay thinking this is Keystone resort and had the worst experience, so bad that I was desperate to check out after the first night... Here is why:
1. There was no heat in the studio, so we were freezing the entire night. The next day, they said they will be sure to fix the heat. Three maintenance guys came throughout the day and in the evening concluded the heat just couldn't be fixed. There was a wind chill and it was snowing and were without heat for more than 24 hours!
2. They have tension rods on windows and broken blinds on the porch door. The bed is fixed and immovable, located right next to the window sills. At night the tension rod fell off on its own and hit my head, causing me to have headache the entire next day.
3. The management staff was unapologetic. On speaking with the hotel manager, not only was he patronizing, he said he will not refund me for the night of having no heat and tension rod injury. I was charged around four hundred dollars a night for this experience. Even though I booked through Expedia, they deferred the refund to this manager and Keystone resort. The manager said he is his own boss and does not work under Keystone. Keystone resort said they can't help because it was booked through Expedia, so Expedia must provide the entire refund which they have not.
4. Furniture was dated and phone with broken keys. Apparently the property is privately owned and just listed under keystone, not managed by them.