2/10 Terrible
Jill
11 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
RUN!!! Do NOT stay at Hilton Grand Maui Bay Villas! Worst place I have ever stayed. They closed the pool, beach access and restaurant for no reason. They blamed a storm a week prior although no other hotels had any issues. We were lucky enough to have rented a car so we could leave the property for food and the beach. They never cleaned our room in a daily. We would have to beg every day (in the afternoon) to just get our room cleaned or even fresh towels. When I tried speaking to a manger-I was always told no one was available. Shermila Beauvais (director of guest services) could not have been any ruder. She could truly care less. They blame everyone and everything else instead of just taking responsibility. They insist on keeping the resort fees even though the pool, beach access , restaurant as well as the constant fight to get our room cleaned. I could write a horrible long drawn out novel on why I would never stay here again!