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Acacia Premier Hotel

4.5 star property
Luxurious 4.5-star hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Acacia Premier Hotel

Exterior
Egyptian cotton sheets, premium bedding, in-room safe
2 restaurants, breakfast, lunch, dinner served; barbecue
Check-in/check-out kiosk
Food and drink
Reviews
8.8

Excellent

Popular amenities

  • Restaurant
  • Pool
  • Breakfast included
    Breakfast includedBreakfast included
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included
  • Laundry
    LaundryLaundry

Explore the area

Map
Achieng' Oneko Rd, Kisumu
  • Popular LocationThe West End Shopping Mall1 min walk
  • Popular LocationDunga Bay18 min walk
  • Popular LocationHippo Point3 min drive
  • AirportKisumu (KIS)7 min drive

Room options

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Lake View

Suite, Lake View

Suite, Lake View

  • 77 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, in-room safe

Standard Double Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Double Bed

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 241 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

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Exterior
Sarova Imperial Hotel
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (32)
The price is CA $155
per night
CA $183 total
includes taxes & fees
14 Jul - 15 Jul
Sarova Imperial Hotel

About the area

Kisumu

In suburbs.With a stay at this Kisumu hotel, you'll be steps from The West End Shopping Mall and within a 10-minute walk of Kisumu Impala Sanctuary. Kisumu Clock Tower and Dunga Bay are also within 2 miles (3 km).

What's nearby

  • The West End Shopping Mall - 1 min walk
  • Kisumu Impala Sanctuary - 10 min walk
  • Dunga Bay - 18 min walk
  • Hippo Point - 3 min drive
  • Kisimu museum - 3 min drive

Getting around

  • Kisumu (KIS) - 8 min drive

Restaurants

  • ‪Java United Mall - ‬3 min drive
  • ‪The Garage Bar And Grill - ‬14 min walk
  • ‪Royal City - ‬16 min walk
  • ‪Laughing Buddha - ‬13 min walk
  • ‪Mahfudh Ashur Restaurant - ‬18 min walk

About this property

Acacia Premier Hotel

Luxurious 4.5-star hotel with 2 restaurants
Acacia Premier Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and a meeting room. Event space at this hotel measures 1862 square feet (173 square meters) and includes a conference center. A children's pool, spa services, and a terrace are also featured at the luxury Acacia Premier Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Kisumu hotel.

  • 93 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 1862 sq ft of conference space
  • 173 sq m of conference space
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Acacia Premier Hotel offers 93 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Kisumu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Acacia Premier has 3 treatment rooms. Services include facials and body treatments. The spa is open daily.

Languages

English, French

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6 AM–10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: 8 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Acacia Premier Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20.00 per vehicle (one way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 8 AM to 6 PM.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Acacia Premier Hotel Kisumu
Acacia Premier Kisumu
Acacia Premier
Acacia Premier Hotel Hotel
Acacia Premier Hotel Kisumu
Acacia Premier Hotel Hotel Kisumu

Acacia Premier Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 96 reviews" "
Rating 8 - Good. 33 out of 96 reviews" "
Rating 6 - Okay. 10 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.
Stayed 1 night in Feb 2024

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in Kisumu. Love that it’s attached to the mall as well. Convenient and safe.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric, Hawkesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at this hotel multiple times as we return to Kisumu to visit family and friends. We are never disappointed. It is a wonderful hotel with excellent staff. The poolside restaurant is particularly good. Highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rita

Travelled with family, Business traveller
Hospitality is top notch
Stayed 2 nights in Jan 2024

8/10 Good

Dorcas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acacia is to Kisumu what Golf is to Kakamega. Underwhelmed but grateful for the experience. Beautiful views from rooftop. Surprisingly good chocolate cake!
Stayed 2 nights in Dec 2023

6/10 Okay

Alphonz

Stayed 3 nights in Dec 2023

10/10 Excellent

Eric, Hawkesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service with friendly staff and excellent facilities. We stay at the Acacia every year while visiting family in Kisumu and are never disappointed. Highly recommended.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tina, Copenhagen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super service from the staff always prepared to assist with any issue
Stayed 2 nights in Oct 2023

8/10 Good

Ken

Stayed 1 night in Oct 2023

8/10 Good

ALEXANDER, IRVING

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel needs to invest in sound proofing. There is a mosque next door who start prayers early morning from 4:30am and are loud so i didn't get much sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Sudhir Amratlal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean hotel with friendly staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Joseph, Bronxville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay. Hotel staff as always are excellent and welcoming. I wish there were more guests staying. However, that is the way things are in Kenya
Stayed 2 nights in Jun 2023

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed my times before Covid and enjoyed this hotel … and my recent visit was equally satisfying
Stayed 1 night in May 2023

4/10 Poor

Italo

Stayed 12 nights in Apr 2023

8/10 Good

Andrew A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The plus includes its proximity to the commercial district and the a shopping mall below. The food was remarkable, Breakfast was a charm. The lighting in the room was not work friendly. We spent one week, there were no drawers, no iron or iron board in the room, available on request. The hotel staff was responsive to our requests, which were not many, they were excellent. The gym was a plus.
Stayed 6 nights in Apr 2023

4/10 Poor

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and staff were mostly very helpful. Breakfast very disappointing. Restaurant food dull. Internal phone system was broken
Stayed 4 nights in Feb 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Decent
My first visit to Kisumu and found this establishment adequate. WiFi works well, breakfast is decent. Cleanliness can be improved and the state of the bathrooms definitely need attention. The service quality of the staff makes up a bit for the physical state of this aging establishment.
Stayed 2 nights in Feb 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2023

10/10 Excellent

Kevin

Stayed 1 night in Jan 2023

10/10 Excellent

Maina, Miami Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfy rooms, great service and delicious cuisine. Had a great time!

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable stay, great breakfast and amazing staff.

8/10 Good

Janel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acacia Kisumu
Checkin required an X-ray security screening, which was actually comforting. Front desk Service was efficient and fast. I booked as one person not even thinking about the fact my husband would join. The staff was concerned about the breakfast cost and told me my husband would have to pay a fee. No problem. We have an early flight and will likely miss the start of breakfast anyway. I DID request extra towels and I had to return to the front desk a second time before (one towel) was delivered. I’d rather be charged outright for an additional person than receive less than exemplary customer service. I do like that a mall is attached. And the view from the pool area is magnificent.
Stayed 1 night in Dec 2022

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities