6/10 Okay
Verified traveller
9 Sep 2017
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a comfortable stay
The room size specified on the website was 20 square meters. What we got was a lot smaller. No place to open my big suit case. The mattress felt like a futon (hard). My back was sore in the morning. The pillows were old and felt like hard rocks. No extra blankets provided, the comforters were thin and it got chilly at night. No heating. The shower did not have a door and flooded the tiny bathroom. You could basically use the toilet and the shower at the same time, so close was the proximity. The outdoor small pool was not heated (very cold) and the indoor pool was only minimally heated (cold).The saunas were not open first half of the day.
Wifi did not work well in our room, we had to go to the lobby/dining area to have good wifi. Breakfast was plenty but quality was average. The honey was packaged in small commercial plastic containers and the hotel did not provide the honey their own bees produced in the back of the farm this hotel was on. The staff would help if asked but I always felt I was intruding whatever they are doing when I had a question to ask the front desk. Not the friendliest staff. The Agar Hof and the Schloessel are listed as two hotels, they are two separate buildings but use the same front desk, pools, saunas and breakfast area. Family run, not professionally run which may explain a lot that is missing here. Location is good. That was the only plus.
Verified traveller
Stayed 3 nights in Aug 2017