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Extended Stay America Suites Knoxville West Hills

2.5 star property
Enjoy the free WiFi at this Knoxville hotel

Choose dates to view prices

Photo gallery for Extended Stay America Suites Knoxville West Hills

Desk, iron/ironing board, free WiFi
Property amenity
Exterior
Combined shower/tub, free toiletries, hair dryer, towels
Exterior
Reviews
7.4

Good

Popular amenities

  • Pet-friendly
    Pet-friendlyPet-friendly
  • Breakfast included
    Breakfast includedBreakfast included
  • Kitchen
    KitchenKitchen
  • Air conditioning
    Air conditioningAir conditioning
  • Laundry
    LaundryLaundry
  • Parking included
    Parking includedParking included

Explore the area

Map
1700 Winston Rd, Knoxville, TN, 37919
  • Popular LocationWest Town Mall5 min walk
  • Popular LocationUniversity of Tennessee9 min drive
  • Popular LocationNeyland Stadium10 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)22 min drive

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior
WoodSpring Suites Knoxville - Cedar Bluff
Pet-friendly
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (99)
The price is CA $115
per night
CA $135 total
includes taxes & fees
14 Jul - 15 Jul
WoodSpring Suites Knoxville - Cedar Bluff

About the area

Knoxville

In Knoxville .At this Knoxville hotel, you'll be within half a mile (1 km) of West Town Mall and 6 miles (10 km) of Bearden Antique Mall. Third Creek Greenway and Dead Horse Lake Golf Course are also within 6 miles (10 km).

What's nearby

  • West Town Mall - 5 min walk
  • University of Tennessee - 9 min drive
  • Knoxville Convention Center - 9 min drive
  • Neyland Stadium - 10 min drive
  • Thompson–Boling Arena - 10 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Chick-Fil-A - ‬8 min walk
  • ‪Longhorn Steakhouse - ‬6 min walk
  • ‪Chicken Salad Chick - ‬3 min walk

About this property

Extended Stay America Suites Knoxville West Hills

Enjoy the free WiFi at this Knoxville hotel
Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Knoxville West Hills. Free self parking is available.

This Knoxville hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • Built in 1990
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Languages

English

Property amenities

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9:30 AM
  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Hills Hotel Knoxville West
Extended Stay America Knoxville West Hills
Extended Stay America Knoxville West Hills Hotel
Extended Stay America Knoxville West Hills
Hotel Extended Stay America Knoxville - West Hills Knoxville
Knoxville Extended Stay America Knoxville - West Hills Hotel
Hotel Extended Stay America Knoxville - West Hills
Extended Stay America Knoxville - West Hills Knoxville
Extended Stay America Hills Hotel
Extended Stay America Hills
Extended Stay America Hills
Extended Stay America Knoxville West Hills
Extended Stay America Suites Knoxville West Hills Hotel
Extended Stay America Suites Knoxville West Hills Knoxville

Extended Stay America Suites Knoxville West Hills Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 169 out of 470 reviews" "
Rating 8 - Good. 115 out of 470 reviews" "
Rating 6 - Okay. 77 out of 470 reviews" "
Rating 4 - Poor. 53 out of 470 reviews" "
Rating 2 - Terrible. 56 out of 470 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my short stay there.
Stayed 1 night in Mar 2024

4/10 Poor

Brian

Stayed 1 night in Jan 2024

2/10 Terrible

Melanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.

6/10 Okay

Mariella

Stayed 5 nights in Dec 2023

10/10 Excellent

Qin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Cory

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great staff
Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
Stayed 3 nights in Nov 2023

6/10 Okay

Benedicta

Travelled with partner
Liked: Cleanliness
This hotel was close to lots of shops however I won't book this one again. I asked the front desk at the time of check in if I could get another pillow delivered to my room. The answer I got was no because they only had enough pillows for the rooms they have and no extras. Second the shower floor was very noisy anywhere you stepped. You could hear any walking or talking on the floors in the room.

4/10 Poor

joseph, New York

Disliked: Staff & service
Upon arriving there was no one at the desk. I wanted for 5-10 min then picked up the phone. I didn’t get anyone so I then called the main number for extended stay. Eventually they were able to track done the person on duty, she came out and gave me attitude as she was in the bathroom. I asked “ isn’t there a sign to put up then you leave the desk” and she said yes but I didn’t put it up. She then started to read the Sign to me (seriously passive aggressive ) instead actually just start checking us in. At no point did she take ownership and say “ I am sorry I needed to step away and I should have put the sign up”. How can I help you. She then had to redo the registration 3 times for the second room because apparently an email was required but my dad didn’t have one. Conclusion. Rude, passive-aggressive, untrained and unable to take responsibility/accountability
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steven, Hixson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Sep 2023

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Lori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible smell in hallway and rooms. Smelled like cat urine
Stayed 2 nights in Sep 2023

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Absolutely wonderful. Very clean, Staff Awesome! Great location with plenty of restaurants and the mall nearby. Highly recommend staying here. I would definitely go back to stay there. Wonderful all around.
Stayed 3 nights in Sep 2023

4/10 Poor

Yong Sok

Stayed 1 night in Aug 2023

10/10 Excellent

Virnalisse, Wesley Chapel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kendra

Stayed 1 night in Aug 2023

6/10 Okay

Mia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Sabrina

Travelled with partner
Great place
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it you can.
This place is more like a motel. Came in and there is no lobby. Initial room had a STRONG smell of fish. Toilet also looked like someone had used it to go #2 and had not flushed well. Got moved to another room, kids screaming outside of it after 11pm. Stained carpet through room. Walls paper thin. Breakfast incredible disappointing- just packaged muffins, and a granola bar.
Stayed 1 night in Jul 2023

6/10 Okay

Ron

Liked: Staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Larry a raise!
First let me say Larry is a delight!!!! Room was comfortable. A little outdated but fine for what I needed.
Stayed 1 night in Apr 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got there they told us they was booked but the manager checked a room that hadn’t been checked I to and let us have it
Stayed 1 night in Mar 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was attentive and caring. Went above and beyond to take care of my needs. I would definitely recommend this location!

10/10 Excellent

Katie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Just a little iffy driving up. The entrance is not well marked. No one at the front desk.
Stayed 1 night in Oct 2022