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Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

3.0 star property
3-star hotel in Inskip

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Exterior
Exterior
Property amenity
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Pool
  • Gym

Explore the area

Map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪17 min walk‬
  • Historic Southern Railway Station
    ‪7 min drive‬
  • Crown College
    ‪9 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Tru by Hilton Knoxville North I75

Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (1003)
The price is CA $164
per night
CA $193 total
includes taxes & fees
16 Feb - 17 Feb
Tru by Hilton Knoxville North I75

About the area

Knoxville

Inskip stay.With a stay at this Inskip hotel, you'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of University of Tennessee. Victor Ashe Dog Park and Knoxville Children's Theatre are also within 6 miles (10 km).

What's nearby

  • Knoxville Expo Center - 17 min walk
  • Knoxville Convention Center - 6 min drive
  • University of Tennessee - 7 min drive
  • Neyland Stadium - 8 min drive
  • Knoxville Zoo - 9 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Cracker Barrel - ‬13 min walk
  • ‪Hexagon Brewing Company - ‬8 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Pizza Inn - ‬17 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

3-star hotel in Inskip
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

  • 122 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel offers 122 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 9.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9.95 per person
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open May 21 and close September 10.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Hotel
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Knoxville

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met needs, very comfy
Bartender was super cool? Boston guy.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
Hotel was great however there was a small homeless camp outside across the street.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

carrie

Stayed 1 night in Oct 2024

2/10 Terrible

Ronald

Stayed 2 nights in Oct 2024

10/10 Excellent

Hope

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and helpful! We were arriving super late and asked for the A/C to be turned down before our arrival and they were more than happy to oblige. The room was super clean and the beds were comfy too! Would definitely stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Amenities, property conditions & facilities
Good stay
Stayed 1 night in Oct 2024

8/10 Good

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2024

6/10 Okay

Brian

Liked: Cleanliness
Hotel is in an area where you have very limited choices to shop or eat.
Stayed 2 nights in Oct 2024

2/10 Terrible

Susanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were excited to come here for the UT vs Alabama game but quickly disheartened by the room we booked here. To begin the front desk assistant announced our room number. Then we walked in the room and it smells like urine and smoke. The bathroom sink is separated from the bathroom, so it does not have a vanity. The sheets were too short, and the window curtains do not close so that the streetlight shines in the room all night. The second day we left early and we’re gone for more than 11 hours. When we came back, there was no housekeeping, overflowing trashcan, no clean towels, no coffee or tea, and at $400 per night plus tax we should’ve had stellar service. The electricity turned off in the middle of the night and the hotel, blames it on a storm that did not occur. The hall lights and other room lights were on . Now the management is stating they will not provide any type of refund or discount because we should have told them we wanted housekeeping. We were not told at check-in that we needed housekeeping. The IHG Clean Policy says nothing about requiring a request for cleaning
Stayed 2 nights in Oct 2024

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Practical
Convenient to the UT Campus and affordable
Stayed 2 nights in Oct 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Area questionable
Hotel itself is nice. Area around is very run down with many homeless people wandering around the super 8 up the street and by the gas stations. Never received room service Was told they had 90 checkouts.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick trip - property is great but there's not a lot around the area for entertainment or dining.
Stayed 1 night in Sep 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
For the price a solid place to stay for a UT game
Stayed 2 nights in Oct 2024

8/10 Good

Jennifer, Abingdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillows comfortable. Overall clean. Breakfast not included.
Stayed 1 night in Sep 2024

10/10 Excellent

Bridgett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. Perfect for a quick stay
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Hotel was clean. Bar area was inviting. Proximity to UTK is good. Wish they had more opportunities to and from campus
Stayed 2 nights in Sep 2024

6/10 Okay

tom

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No issues, would stay again
We checked in late after a concert. The staff wasn't very friendly or communitive but there were no issues. Our stay was short. The room was clean with no issues.
Stayed 1 night in Sep 2024

6/10 Okay

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Property itself was neat & staff was friendly. Rooms were clean. Bathrooms are very small & area around property is suspect.
Stayed 2 nights in Sep 2024