6/10 Okay
LAM
Travelled with family
2 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The highlights of this hotel are its prime location and the attentive staff in the breakfast area. The dining staff are delightful and even offer to help take family photos with Mt. Fuji in the background if they see you with a camera. The hotel boasts stunning views of Mt. Fuji—imagine waking up and enjoying breakfast with such a breathtaking backdrop!
Another perk is its proximity to Fuji-Q Highland amusement park—it’s literally next door, with a convenient underground passage connecting the two. The hotel also features an onsen, adding a relaxing touch to your stay. There's is a 7-11 close by. For transportation, the bus stop just steps away is incredibly convenient. It provides access to Mishima Station in under an hour (with pre-booking), which is especially helpful if, like us, you didn’t arrange a private transfer to catch the Shinkansen to Kyoto.
However, the check-in staff left much to be desired. They were curt and unhelpful, telling us they couldn't arrange a shuttle, taxi, or private car to Mishima Station. Worse, they didn’t even inform us about the nearby bus stop and its routes—we had to find that information ourselves. While the location, amenities, and breakfast staff are great, the poor hospitality at the front desk detracts from the experience, which is why I’m giving this hotel three stars.
LAM
Stayed 1 night in Nov 2024