No hot water is the main complaint. They have on demand water heaters and when set to max, it produces barely warm water. It was hot outside, so it wasn't torture, but we would have preferred really hot water. We called the desk and the guy they sent said it was hot (with our hands under the same luke warm shower spray). Nice place- pool side room was nice, but you have to keep the sliding door closed all the time or mosquitos get in. Lovely free, oceanside, covered, outdoor breakfast. Great location, easy to walk to market/town area and restaurants, ferries, etc. Adjacent to and before you get to the hotel, you have to walk through what looks like the end of town and a junky yard area. Once you walk through that and arrive, the hotel grounds are well landscaped and lovely. Wifi was sketchy- which was true throughout our travels in Thailand.