6/10 Okay
Prithviraj, Springfield
20 Dec 2024
Liked: Staff & service
Disliked: Cleanliness
The hotel is located conveniently. The service was courteous. First the positives: The room was spacious, and so was the bathroom. The bathroom was clean and all fixtures were clean and functioning..
Some of the concerns issues we faced:
- after-hours check-in process is a problem as the hotel gates close and lights are turned off after hours. For guests arriving late night/very early (e.g., international travelers), this is a problem. It is a good idea to have the hotel phone number handy; also knock loudly on the metal gates.
- cleanliness: this is an aspect that the hotel management needs to supervise closely. The room we were given had dirt on the floor, nothing that a good sweep mop could not get. But it took two days of room cleaning to get all the dirt out. Sheets had stains and also showing signs of age. The walls seemed to have a newer coat of paint, but the paint job was very sloppy with paint splattered everywhere on the floor and on the desk and night stands.
- workspace: very little surface area in the room to keep things. The desk is sufficient to fit just one laptop and mouse. This means that other items like the electric kettle, tea/coffee/sugar, cups, etc. need to be moved elsewhere. Only problem is that there is no "elsewhere" except to put these stuff on the bed. The nightstands are tiny too, about 1' X 8" surface.
- billing: check the bill closely, esp. for restaurant charges.
- the hotel shows signs of age and is need of general maintenance.
Prithviraj
Stayed 7 nights in Dec 2024